Scott Harrison Plumbing and Heating

David K.

There is a very good reason why this company has a 3-star rating on Yelp.

I was contacted by Kohler and informed that this company had been contracted to do a warranty repair on my toilet.

Kohler instructs them to contact us within 1 business day from the time they receive the job, and Kohler instructs us to let them know if we do not get contacted within that timeframe.

After 5 business days, I called this company Scott Harrison Plumbing and Heating, and left a message explaining the situation and providing my telephone number and requesting a callback.

I waited another 3 business days, and never heard back from anyone. I called again and left another message letting them know that I no longer want to work with them and that I will reach back out to Kohler.

You guys need to learn the basic fundamentals of customer service and how to return a phone call....

Joyce R.

Scott Harrison is not only skillful and professional but went above and beyond with our Rinnnai natural gas direct vent wall heater installation. I could not find anyone in my area who knew how to install a gas wall heater and could even do this installation properly. I am so thankful to have heat in my home thanks to Scott and Bert! They were quick clean and extremely accurate and efficient in their work. They also fixed my drippy kitchen faucet and garden hose bib and replaced my rusted on tub valve cover. Everything they did is working great and I will be calling on them for all my future projects.

Norma R.

We called Scott Harrison plumbing to look at our HVAC unit. I already had the part needed to be replaced - computer board. I was told he would not come out unless we agreed to a service call fee of $89 even though I already knew what I needed and they would not give me a price per hour. I decided to call him out and he came out and told my wife it would be $1200 for 3 to 4 hours of work. This guy is an HVAC contractor not an attorney. Be aware of this guy because his quotes are outrageous and I would not recommend him. I have a copy of the invoice that he sent. I declined to have him do the job.

Marna S.

Here is my tale of woe. On Sept. 23, 2022, I discovered water seeping up through the panels in my hallway flooring. Assuming I had a busted pipe (my worst fear), I called State Farm and was told to call a plumber. Scott Harrison was my Dad's plumber from the time I was in high school. (I am now 74). He has done work for me and my sister's family over several years. I hesitated to call him on a Sunday, but I was desperate to stop the ""flood."" I turned off the water to the house. He said that it would cost an extra $250 on Sunday. I grudgingly agreed. He arrived and very quickly surmised, rightly so, that the problem was with my indoor air conditioner. He pointed out the faulty shut off valve, or lack of one. He then cut a pliable ""soft"" white pipe to allow the water to drain away from my hallway. He said he was concerned that the pan may be rotted but would not remove it without the ok from State Farm. He then charged me $864.00 for approximate 30 minutes of work! He told me not to worry, that State Farm would pay part of it. Turns out, State Farm has never had a policy for paying for the cause of the damage, only the damages. My adjustor even questioned the high amount. I ended up calling an HVAC repair service and, upon their arrival, told them about the $864.00 that Scott had charged. They were in disbelief that anyone would charge that much for basically ""a bandaid."" They came with equipment to carefully examine and photograph the inside of the air conditioner, the pan, and outside fan, There was so much rust damage that the whole system would need to be replaced. They must have seen the shock on my face and the tears in my eyes, for they refused to charge me a single cent for all their time-consuming work. I called Scott who tried to justify the $864.00 because as he said, ""everything has gone up. I have more expenses."" Rather than calling the adjustor, he told me to have her call him, which of course she would not do. That ""bandaid"" cost me $864.00! Scott is no longer my plumber.

Cecile T.

Amazing service. Fast and reliable. Mention yelp and they'll give you discount. Will recommend to everyone.

Erica A.

We requested an estimate for an electric tankless water heater. Where to begin: Shannon can be snippy...plumber came early on day he was supposed to arrive. He greeted us with a why do you want to go electric tankless, we responded and felt a little judged for wanting a tankless water heater. Not sure if because it was electric and he is a plumber but he advised not to do electric but gas and we already read how much more expensive a gas tankless would end up being. Then he advised it'd be better to do conventional over either because of pricing. Which is understandable. The other thing that rubs me wrong is when we get a verbal quote on a lower end but then sends a paper copy estimate and it ends up costing at least $600 more. Would rather be quoted a range so no surprises. I also don't appreciate being told that our HOA would not allow certain things even though I had gone to them prior and received approval.

Anne G.

Scott and his team just finished a three day project; determining where our sewer line problem was, excavating and repairing our pipes and then cleaning them out with a high pressure wash!! So glad we used them, they showed us visually where the problems were, did a complete diagnostic and developed a game plan to fix our multiple issues, namely sewer line blockage, leaking line and root growth in line. Their team was professional and friendly and made what started as a super stressful situation as good as it could be!!! Highly recommend.

Alicia H.

I was looking for someone to come out to quote a leaky shower. They told me over the phone there would be a $45 service fee just for them to come out and look at it. It seemed a little questionable but I agreed to pay the estimate charge. When they got here, after reviewing the damages and providing a quote, they tried charging me $150 service fee that I adamantly refused to pay. They took my $45 and I've never hear from them again. I would not recommend this ""business"" to anyone. Very unprofessional.

Tania S.

Our Kohler sensor faucet has been acting up so I called Kohler customer service. Since the faucet is fairly new all parts needed to be replaced was sent free of charge. The Kohler rep. referred Scott Harrison plumbing to replace the 4 items being sent to us. I called Scott's and made an appointment. First of all, a 4 hr window is a bit long, then the tech comes in w/o a mask or booties. My husband asked him if he had a mask and he said no, then we asked if he was at least vaccinated and he said no. Who doesn't have a mask nowadays? Specially someone that is not vaccinated?!! I was around with my two young children and I was uneasy after hearing this unmasked and unvaccinated person was in my kitchen. As soon as he left I had to sanitized the entire kitchen and all handles that he touched.
We are in the middle of a pandemic, how can this company let their employees roam around people's home unmasked and unvaccinated?!? If you decide to hold off on the vaccine at least wear a mask! When we offered him a mask he said he was leaving...
To made this experience even worse, he charged us $687 just for labor! How is that possible? He spent 30 min! I didn't know plumbers made more than some doctors. Hopefully this faucet will not act up because I don't want to use their warranty services!

Kay W.

Scott Harrison plumbing and heating is the number one plumbing service and the Long Beach and surrounding area. Please ask for the best technicians that are Alex & Javier

This amazing company has repaired my shower and today came to the rescue to fix my garbage disposal. I initially assumed that I needed my garbage disposal replaced, but this honest company did some troubleshooting and only needed to remove something that was stuck in the garbage disposal. Any other company would have replace the garbage disposal just to get a quick buck but these guys are the most professional and honest plumbing company I've ever used. If you're looking for an honest company that is truly professional and provides excellent customer service, please look up
Scott Harrison plumbing and heating
10644 Rose St, Stanton, CA 90680
(714) 695-5566