Scott Hale Plumbing Heating & Air

Jacob C.

You guy's need to tell your driver in truck #52 not to swerve around traffic because that driver is dangerous on the road, I was turning into the intersection and he had time to slow down or move over but waited until the last second and almost side swiped my vehicle. Do better with your driver's.

Cliff P.

I didn't work with Scott Hale Plumbing Heating & Air because they were too expensive. I worked with Black Dimond Experts who didn't charge for estiments and did the job for less. I'm very satisfied with the work they did and will call them if I ever need something more. The company I will not ever call again is Superior Water and Air. Their add says they are from Eden and they are not and they are really expensive.

Cash M.

The short review is to avoid Scott Hale Plumbing at any cost. They are the worst company I've ever had the misfortune of dealing with. If you're curious about why; continue reading.

I contacted Scott Hale Plumbing to address a gas line issue at my home. They responded with a quote and assured me they could replace all the gas lines and get me back up and running within 1.5 days. A week after the initial contact (Friday), they began the project, and everything seemed on track. They promised to return on Monday to complete the work and prepare for an inspection.

However, it took four weeks for anyone to return and finish the job. During this time, I called every other day seeking updates, only to be told someone would call me back. SPOILER ALERT: nobody ever called me back...not once. I pleaded for answers as I grew increasingly frustrated, but still nothing. They finally came back to finish the work after I threatened to hire another company. As a result, I endured a whole month without gas in my home which meant I couldn't use hot water, the oven, dryer, or air conditioning in the middle of the summer. I had to do their job by contacting the city and Dominion Energy (all part of the estimate), as they made excuse after excuse. Despite the hellacious experience, all I received was a $500 discount on my $7,000 project (a paultry 7% discount). To nobody's surprise, they called me five times on the first day after the project was completed to collect their money.

I've made many mistakes as a homeowner, but none as significant as hiring Scott Hale Plumbing. I strongly recommend looking elsewhere for your plumbing needs. Seriously, anyone or anything will be better. Hopefully the gas lines hold up, but I won't hold my breath.

Steven C.

I was quoted $1850 to replace an air conditioner cooling motor because they are very expensive. Also was given the usual up-sale for a new air conditioner because of a little discoloration from condensation in the coils. The motor was actually $137.00 and I did the work myself with help from Youtube and a local supply house.

T L.

bought new furnace ac unit in April, that hasn't worked correctly since I got it. multiple calls, complaints and asking for assistance, I've been sweltering in 105-6 degree temps for 5 days with no return calls from a boss or anyone else that could make decision. Meanwhile they took the cash and asked for a good review from me! not a good day or situation to ask! I should mention I am 70 with medical issues that are greatly complicated by heat. if I get sick because of this situation it will be on them to pay for it! do not recommend this business unless you want to pay 20,000$ for this hunk of junk! and it's supposed to be under warranty!

Mike H.

In 2019 we paid over twice the rate to get a water heater installed because they could do it same day.

Less than five years later the water heater started leaking and they won't support the unit they installed.

The cost for new equipment is again twice the cost of other providers.

Wont get fooled again by this company, ever.

Scott E.

Your prices are extremely high. Sure, they compare with places like any hour. But their prices are inflated as well.
$1200 to replace the prv. AFTER my member discount. The part is around $200. And it took him easily less than two hours to fix. I think it was even under an hour.
Over four thousand to replace a hot water heater???!!!
It's a thousand for the heater. And it took a licensed and insured plumber three hours to put it in and cost $2000 less!
I'll definitely look somewhere else next time.

Val G.

Do NOT USE this company.
I had a new furnace and air conditioner put in by Scott Hale company two years ago. I did appreciate them installing both quickly. However, when I tried to replace the filter,16 x 20, it would not fit. The space was too small. I have to get a family member to come and force the filter in.

Chris W.

I'd leave 0 stars if I could. I'm shanking with anger about this. My widow mom had a leaking toilet leak (underside of tank) and was desperate. Sure, they showed up, but for a ten dollar part from ace hardware she walked away with a $400 bill. Frankly they took advantage of my mom. She agreed under protest, because if it leaked she didn't want further damage and felt like she was in between a rock and a hard place. She said the serviceman was nice, and apologized but felt like he had to charge what they company demands. The actual job of working took 20-30 minutes. Please stay away. This is unfair and I'm reporting this. This is not ok and this is taking advantage of the elderly.

Mary B.

Go ANYWHERE but Scott Hale. HORRIBLE. They WILL rip you off. Count on it. They wanted $1300 to install my new dishwasher. Seriously guys??