Scott Hale Plumbing Heating & Air

Scott E.

Your prices are extremely high. Sure, they compare with places like any hour. But their prices are inflated as well.
$1200 to replace the prv. AFTER my member discount. The part is around $200. And it took him easily less than two hours to fix. I think it was even under an hour.
Over four thousand to replace a hot water heater???!!!
It's a thousand for the heater. And it took a licensed and insured plumber three hours to put it in and cost $2000 less!
I'll definitely look somewhere else next time.

Val G.

Do NOT USE this company.
I had a new furnace and air conditioner put in by Scott Hale company two years ago. I did appreciate them installing both quickly. However, when I tried to replace the filter,16 x 20, it would not fit. The space was too small. I have to get a family member to come and force the filter in.

Chris W.

I'd leave 0 stars if I could. I'm shanking with anger about this. My widow mom had a leaking toilet leak (underside of tank) and was desperate. Sure, they showed up, but for a ten dollar part from ace hardware she walked away with a $400 bill. Frankly they took advantage of my mom. She agreed under protest, because if it leaked she didn't want further damage and felt like she was in between a rock and a hard place. She said the serviceman was nice, and apologized but felt like he had to charge what they company demands. The actual job of working took 20-30 minutes. Please stay away. This is unfair and I'm reporting this. This is not ok and this is taking advantage of the elderly.

Mary B.

Go ANYWHERE but Scott Hale. HORRIBLE. They WILL rip you off. Count on it. They wanted $1300 to install my new dishwasher. Seriously guys??

Carol B T.

We have used Scott Hale for years and have had nothing but good service! We purchased our new furnaces and one air conditioner from them...they've taken such good care of us. We do belong to their monthly club---we pay $15. a month and we get free yearly check ups. Yesterday they came to check our air-conditioners, so there was no charge to get them up and running. Hayden Knight was very knowledgable. We recommend them!!!

Barbara G.

Expect to pay double, triple or in my case 20 times what the parts cost. (4 sheets of swamp cooler filters cost $25, they wanted to charge me $500). Pretty much a rip off.

David T.

When our heater went out a few years ago they were quick to come out and get it replaced. They wrote down the filter size as 16x25x1. For the past couple years no problem when replacing the filters (actual size is 15- 1/2x24- 1/2x¾). Was gifted another filter (actual size 15x24x25/32). Surprisingly it was too large to fit. It would have been nice if they had written the proper size.

Tye S.

Somehow they got my last review removed and I feel so strongly about them sucking in the worst possible way I am posting it again.

I couldn't get hold of my regular furnace guy, so I called them. I told them to bring a new thermostat as I thought that was the issue. I could have fixed it myself, but I was very busy working from home, and it was cold.
They tried to use scare tactics stating my heat exchanger was cracked and my furnace was unsafe, can't leave it this way, you have to replace it, your life in danger. blah blah blah, he had barely taken the front off the furnace, off and is telling me my heat exchanger is cracked. So I asked him to show me, he gave a pathetic attempt trying to show me what was a crease in the metal with his camera, and telling me it was a crack!
Told him to leave, and had a very hard time getting him to do so.
I started calling around while he was downstairs writing his quotes, and everyone I called said their scamming you, but we can't be out till later.
Just then my regular guy called me back apologized that he was stuck on another job and couldn't answer. He came right out he pulled my furnace apart and checked it with a fine tooth comb. Only because these guys had stated ""IT WAS DANGEROUS!"" He even cleaned my furnace stating how can you see if there is a crack without taking the dust off it first. Then he put my furnace in bypass, and got out all his fancy meters and checked that there was no CO2 leaking into the air ducts.
At the end he stated there is Absolutely nothing wrong with this furnace!
I laughed and said then why isn't it working, didn't you check your voice mail?
He said, no I recognized your number and called you back, you told me me those guys were telling you its a dangerous furnace I headed right to you.
I just looked at him and said please tell me you have a thermostat in your truck.
He too one look at my thermostat and said ""oh yeah, those ones sucked!""
Grabbed a thermostat out of his truck put it in, my system fired right up and my house started getting warm.
Ended up costing me $200. and it would have been half that if they hadn't come out first and gotten everyone worried, and brought the darn thermostat as I had requested.
And my regular guy even cut me a break as it wasn't my fault he had to tear apart my furnace, it was Scott Hales.
I also lost half a days PTO as I had to call in and get someone to cover for me, while all of this drama unfolded.
After the house started to warm up we talked and my guy stated yes, your system is getting old at about 20 years, and you should think about replacing it soon, but it doesn't need to be done today, not even this year, but 3-5 years you will need a new one. ""Mine is already 20+years which is why they thought they could con me.""
Then he asked, mind if look at their bid? I said ""Well of course!"" He said yeah, I would be a little over half of that.
He will be putting in a new system for me mid summer when they are not busy with emergencies.
Two lessons to be learned:
A: if you have a trusted HVAC guy wait for him, even if he cant get back to you right away.
B: If you don't have a trusted HVAC guy call anyone EXCEPT Scott Hale Plumbing Heating & Air

Jenifer B.

Used Scott Hale Plumbing Heating & Air happily for 20 yrs. Service was reasonably priced and work was honest. In the last two years when they have come to do routine service they find something little that needs tuned then give me three options: do nothing, pay several hundred dollars to replace a small part or replace the entire heating and air system ( that is less than 5 yrs old). I called recently to have them order and replace a warranty part. They charged me $450 to swap out a part that required 15 minutes of work. When I called to double check about the charge on replacing a ""warrantied"" part they informed me they now charge by the UNIT...there was no negotiating or upfront warning.

I will no longer be using Scott Hale. Instead I will use Passey Plumbing who came to replace a water heater then informed me it just needed a new valve. Visit and part cost $180 - no upselling or replacing my water heater that still has life left in it.

Tj H.

They came out to quote me for a problem with my furnace. Stating the part alone as over 2,500.00. Said it's just be in my best interest to get a new furnace and ac. Then quoted me 7,500 alone for my furnace and over 13,000.00 for the set. RIPOFF! Found a better company and paid 3,900.00 for my furnace replacement. Wouldn't ever call this company again!