Saxton Residental Services

Louise T.

absolutely awful! this company was sent to us through our home warranty. upon arrival they seemed bothered to be at our house. Mr. Saxton spoke very condescendingly to me(a woman- he seemed very sexist and dismissive to both myself and my partner, who do in fact know a lot about home repair). he didn't listen to me when i spoke about what had happened, he only told me what i did wrong. he then told me that my warranty didn't cover the issue. and then proceeded to try and sell me his services on the side. after much debate, he yelled at me in front of my kids. Let me say that again.. HE (the service provider) yelled at ME (the customer).. who does that??? as it turns out my warranty DID cover the issue. He was a liar and a cheat. I wouldn't recommend his services to anyone.. STAY AWAY!!!!!

Stanley T.

Stay away - they are unprofessional and incompetent. The worst part is that if they come for a home warranty call, they then manipulate the problems to report to the warranty company that the issues are not covered. Then the homeowner has to spend time explaining to the warranty company the unprofessionalism and incompetence of Saxton Residential, and convincing the home warranty company to send someone else to look at the problem (which they understandably do not want to do.) My advice is that if the home warranty company tries to send out Saxton Residential, politely refuse service and request another contractor.

Ryan E.

Terrible service! The plumber did the same as he did with other customers. He immediately said that the problem wasn't going to be covered, looked around for a minute & then left saying that he couldn't do anything when there was clearly a problem which was obvious due to the bucket filled with water. Our home warranty company sent him out so we had to pay him $75 just to come out. The next day, my husband got another company, High Priority Plumbing and Services, out to look at the issue. The plumber, Michael, came out, looked at the problem, came up with a hypothesis, tested it & easily fixed the problem. Saxton is either extremely dishonest or incapable of doing the work required for them to fix very simple (it literally took the 2nd plumber less than 30 min to figure it out, test it & fix it) plumbing issues. it truly seems like Saxton just wants to be paid for doing nothing! It was obvious that he had planned in advance to not be here long because his wife/partner was in the van & never got out. They both knew that he wasn't going to be fixing anything!

Cory B.

I had the same experience for the most part as all these others reviewers. I hope that others check these reviews before they call them. I was referred to them via Rheem as well because my new water heater was leaking water. This husband and wife pair are horrible and take advantage of the everyday consumer as well as Rheem. Rheem needs to know about them but apparently don't care. My call was for warranty work instead of returning it to Home Depot. My recommendation is to return it. Rheem does not background or review check their plumbers! They came out and said it was plumbing in my house. Tim came out and immediately complained about how the house's plumbing was installed. Long story short he did some upgrades on my new water heater and also said my water pressure regulator was bad on the house and needed to be replaced. 450.00 more than the 350.00 he was charging just for the water heater! I later realized the pressure regulator wasn't the problem. He installed a new pressure regulator, and left the OLD ONE STILL ON. He claimed you didn't need to remove the old. Water pressure tanked and the new regulator leaked. I called him back 2 more times and he kept telling me it was """"sweating"""". Apparently only sweating in one area! Then he tried to tell me I was in good hands. Seriously?! Stay as far from this pair as you can. Even his wife made some comments about family dating an African American guy...and she wasn't happy about it. Tim tried to catch the comment from her but it was too late. My wife and I were floored. They have no business being in business. Be very very cautious! We were in too much of a hurry and ended up spending 800.00!!!

Wanda H.

This is truly unfortunate! I have had the exact same experience that all of the other reviewers below have had. Unprofessional, disrespectful and greedy. We felt very taken advantage of. We were also referred by Rheem to these people. After complaining to Rheem about their diagnosis of our problem, they finally referred us to another plumbing company that was exceptional. It's unfortunate that we spent an extra 24 hours without hot water due to this mess. I will be contacting Rheem and complaining. By all means steer clear of these people.

Eric L.

Adding to my previous review to say that the hot water heater was damaged and had cracked on the back seal. I am so glad I called a plumber I trusted!

Shaun C.

Absolutely terrible service and worst craftsmanship. Came over my house 4 times and still doesn't address the problem with my water heater. Unprofessional , said they will be at my house by 12 but didn't show up until 4. Horrible experience with them!

Susan C.

Only giving one star because I can't give zero! I was connected to this company through a home warranty service for a toilet/plumbing leak. I scheduled for them to come out today between 11:00-2:00 and took off work to be here for them. They called at 11:00 and told me their van was in the shop and they wouldn't be on time, but that it would DEFINITELY still be today and asked if I was available between 3:00 and 4:00. I told her I could be available anytime, that I've taken off work for the afternoon and absolutely needed to get the work done today. Throughout the afternoon I started to get nervous that I hadn't heard anything back. Called several times and got no answer or callback from my voicemail over several hours. Finally called me back at 4:30 (too late to get another plumber out same-day) and told me the van wouldn't be out of the shop until 5:00. I asked if they could come at that time since it is a small job and I have been off work all day waiting on them. She said """"well, really, the technician is sick and I think he is going to have to go to the ER for a potential heart attack..."""" and tried to get me to reschedule tomorrow. I questioned how much sense it would make for me to take off again tomorrow if he's potentially having a heart attack and she stated that she expected him to make a full recovery by tomorrow. I sure hope the tech is really ok, but it felt like inconsistent excuses all day. Very unprofessional and had zero regard for my time as a customer. Will not be using them and will refuse them if the warranty company tries to send them again.

Char S.

Very unprofessional. When the """" receptionist """" answer the phone, The first thing she said to me is that her dog got out?! Said it would come to my home and be there in the morning. After an hour I called them and she said she had to take a shower and that they would be on their way. After another hour and a half I called and she said they were leaving in six minutes! After reading the reviews I did not want them coming to my home.

Richard B.

absolutely terrible service all the way through, their back office cannot find emails and loses documents. their technicians are undersupplied and only get parts once a week, then the staff was rude and unfriendly when they actually arrived 4 days after their original appointment AND they failed to fix the problem which was a simple garbage disposal replacement. I'm utterly floored and disappointed that folks like this continue to do business