Saxton Residental Services

Tj C.

Absolutely terrible service and worst craftsmanship. Came over my house 4 times and still doesn't address the problem with my water heater. Unprofessional , said they will be at my house by 12 but didn't show up until 4. Horrible experience with them!

Denis L.

Worst Company Ever!!!! They went to my house yesterday, referred by Rheem to check on a 2 months old water heater that was purchased at Home Depot.The technician, which unfortunately, I don't have his name, showed up empty handed, he walked straight to the unit, swept his finger on top of the unit and mentioned it was DUST that was causing the unit not to work, when I replied in disagreement, He simply walked away very angry, even insulting me in my own house. He got to his car, slammed his car door and drove away!!!! I called Rheem and asked them to please do not use this company again as this will be affecting Rheem's rating and business. I hope they listen. STILL NO HOT WATER.

Marianne W.

This is truly unfortunate! I have had the exact same experience that all of the other reviewers below have had. Unprofessional, disrespectful and greedy. We felt very taken advantage of. We were also referred by Rheem to these people. After complaining to Rheem about their diagnosis of our problem, they finally referred us to another plumbing company that was exceptional. It's unfortunate that we spent an extra 24 hours without hot water due to this mess. I will be contacting Rheem and complaining. By all means steer clear of these people.

Cristina M.

Warranty referred - our water heater leaked and the panel caught on fire (full replacement needed). They were the only pluming service we could get to come out next day. Most other were trying to come out on Monday (the call was on a Wednesday). Quickly submitted claim to the warranty company that was accurate. We did not end up using them as we just installed the new water heater ourselves, but they were very professional and helpful in answering all of our questions and even follow-up with us to make sure we were able to get the issue addressed. I would recommend them. I see a lot of bad reviews here, but my experience was very professional and timely. With the initial quote, I had questioned a portion of the cost for the new pipe installation, but after doing the installation ourselves (ie. purchasing the pipe supplies), I can say their quote was spot on.

Tom F.

I had the same experience for the most part as all these others reviewers. I hope that others check these reviews before they call them. I was referred to them via Rheem as well because my new water heater was leaking water. This husband and wife pair are horrible and take advantage of the everyday consumer as well as Rheem. Rheem needs to know about them but apparently don't care. My call was for warranty work instead of returning it to Home Depot. My recommendation is to return it. Rheem does not background or review check their plumbers! They came out and said it was plumbing in my house. Tim came out and immediately complained about how the house's plumbing was installed. Long story short he did some upgrades on my new water heater and also said my water pressure regulator was bad on the house and needed to be replaced. 450.00 more than the 350.00 he was charging just for the water heater! I later realized the pressure regulator wasn't the problem. He installed a new pressure regulator, and left the OLD ONE STILL ON. He claimed you didn't need to remove the old. Water pressure tanked and the new regulator leaked. I called him back 2 more times and he kept telling me it was """"sweating"""". Apparently only sweating in one area! Then he tried to tell me I was in good hands. Seriously?! Stay as far from this pair as you can. Even his wife made some comments about family dating an African American guy...and she wasn't happy about it. Tim tried to catch the comment from her but it was too late. My wife and I were floored. They have no business being in business. Be very very cautious! We were in too much of a hurry and ended up spending 800.00!!!

Nicole H.

Do not use this company! Very unprofessional, he walked off a job and left everything a mess. He speaks in a demeaning manner and has a sour attitude, they arrived late every time. They said we had a problem that the warranty does not cover and we paid for them to fix it, now I'm hoping it wasn't all a scam and there really was a problem. I will refuse company next time my warranty refers them. Very disappointing.

Courtney T.

Terrible service! The plumber did the same as he did with other customers. He immediately said that the problem wasn't going to be covered, looked around for a minute & then left saying that he couldn't do anything when there was clearly a problem which was obvious due to the bucket filled with water. Our home warranty company sent him out so we had to pay him $75 just to come out. The next day, my husband got another company, High Priority Plumbing and Services, out to look at the issue. The plumber, Michael, came out, looked at the problem, came up with a hypothesis, tested it & easily fixed the problem. Saxton is either extremely dishonest or incapable of doing the work required for them to fix very simple (it literally took the 2nd plumber less than 30 min to figure it out, test it & fix it) plumbing issues. it truly seems like Saxton just wants to be paid for doing nothing! It was obvious that he had planned in advance to not be here long because his wife/partner was in the van & never got out. They both knew that he wasn't going to be fixing anything!

J T.

The plumber mis diagnosed my problem. Essentially I had the same experience as Alex

Melissa W.

absolutely awful! this company was sent to us through our home warranty. upon arrival they seemed bothered to be at our house. Mr. Saxton spoke very condescendingly to me(a woman- he seemed very sexist and dismissive to both myself and my partner, who do in fact know a lot about home repair). he didn't listen to me when i spoke about what had happened, he only told me what i did wrong. he then told me that my warranty didn't cover the issue. and then proceeded to try and sell me his services on the side. after much debate, he yelled at me in front of my kids. Let me say that again.. HE (the service provider) yelled at ME (the customer).. who does that??? as it turns out my warranty DID cover the issue. He was a liar and a cheat. I wouldn't recommend his services to anyone.. STAY AWAY!!!!!

harvey p.

From reading the reviews I am glad these people did not ever show up to work on my inefficient, unreliable expensive Rheem tankless water heater. We have had no hot water from February 15 to now. 8 days and counting.Every time we called they had an excuse. Still have not shown up. I am calling HPV instead and will let you know how that works out.