SAP Home Repair Services

Josh M.

I gotta say, I'm a little blown away by the lack of integrity on display from this service provider. It took weeks to get an appt scheduled after the winter storm, they missed the original scheduled appointment, due to calling me at 6:58 the evening they were supposed to arrive and left a voicemail that it would need to be re-scheduled. They were scheduled to arrive between 4-7p... Called back 30 seconds later, no answer.. I go on with my day.

Apparently they arrive sometime between 8p-9p and tried to get ahold of me, but missed that contact as I was busy at that time, expecting them to call the next morning to re-schedule, as my voicemail requested.

Get ahold of them the next morning, and am blamed for not having picked up the phone or allowed them into my house at 9p... Should have been the first sign, but I kept my cool, and politely asked them to schedule the appointment for the day after I returned from being out of town a week. So we're three weeks now without hot water.

So they finally arrive that Thursday, check it out and put in the service request with my home warranty company. The price continued to climb as we went back and forth and eventually agreed on the work to be completed. Whatever, I just want hot water. Another week passes before they arrive to install the new water heater.

Two workers arrive, one a supervisor apparently, and get started. They chop the plumbing and begin to remove the original water heater, when the realize it won't fit out the door. Most people would get out a sawzall and cut it up and remove it.. This wasn't an issue, except for the fact that they didnt seem to want to remove it, and the new water heater wouldnt fit in the door... Measurements count yall, measure twice, think thrice and cut once.

So I go from $1000 out of pocket to 4300 for a tankless they can fit through the door easily. No word still of removing the old unit, and I threw a fit given the delays and now 400% cost increase? I would have bought the tankless in the first place had they offered that as an option, but that wasnt till after the fact. They did knock down the price, but I can't get them to actually set an appointment now to come back and install the thing, because of some issue with them taking payment?

I've now called two days in a row and been told by Rose who forgets who I am now every call, that a supervisor would be in touch, haven't heard a word in 24 hours. Further, they just left the water heater disconnected, completely in the way of the hvac, they were told I was having serviced the following day and plumbing crap all over the floor.

I will say the supervisor was initially helpful in trying to get the situation resolved, he did get the tankless discounted but has since disappeared, Still waiting on that call back though, with nothing but cold water still basically a month later. I'm a patient person, but now that I know I can cash out the money on my home warranty and find another plumber, it appears I may have to. Trying to be reasonable with these people, and would love to get this resolved, but time will tell whether it will be SAP completing the work at this point or someone else.

J J.

A simple faucet issue turned into 3 visits and over 3 weeks of delay. The part was installed, broken by the installer, ordered, they realized wrong part ordered, then finally installed. Very hard to get ahold of anyone and they wouldn't let me talk to a manager. The last visit they showed up without even scheduling with us beforehand. We had to do business with them through AHS. If you have a choice work with someone else!

Mick B.

This is the first time using this company and I must say they were very professional with the scheduling, calling and fixing the job right! The tech gave us advance notice before heading our way as I requested. SAP appears to be a good company with qualified techs! I appreciated their service! "

Jack S.

The worst company ever, not honest at all. The technician not professional at all.
Got involved with this Company because my Home warranty company sent to my home. The technical will make any BS lies to charge you extra money out of your pocket to fix things that is covered under the warranty contract. When they realize that you do not buy the BS, they create any BS troubleshooting diagnoses, which shows not covered under the warranty policy, to close the service call to collect the service call change.

Ron T.

This company is horrible. Like others, for some reason American Home Shield contracts with them. I had a hole in the copper tubing to one of my shower heads that leaked. I had already removed the handle to the shower and had already cut out the sheetrock. My first appointment was on a Friday between 0900-1200. They called the night before saying that they had an "emergency" and they had to push my appointment back to between 4pm-7pm. At 5:30pm, they called that they were on the way. At 7pm, nobody has showed up. Tech didn't show up until 9pm at night. He walks in, looks at it, and says that he didn't have the parts, and I would have to reschedule. This is after I told them exactly what the problem was.
So, when calling....prepare to hold for 20 to 30 mins waiting for someone to pick up. This after the system tells you "you are next in line, waiting time is 1 min."
So, the tech arrived the 2nd time and fixed the pipe. For this, he had to cut away a piece of wood that was between the 2 studs. No big deal.
Two days later, i again notice that my sheetrock and wood are wet again. I notice there is now a gash in one of the red hot water plastic tubing. This gash is right above where the tech cut the wood to fix the first problem.
I called back(again waiting for 25 mins on hold). Explained what was going on. They told me I had to contact American Home Shield again to set up a recall. ( I was not charged again). Set up another appointment. Told them exactly what the problem was. When he showed up today, he asked my wife where the closet home depot was so he could go get the parts!!! He left, then he called and said that all the tech's got called back because of the rain, and I needed to call and reschedule another appointment. Again, waited 35 mins before speaking to someone to reschedule. Now, I have to wait 3 more days before someone can come back out!!

Rudy D.

Contacted AHS 08/03/20, for plumbing issue, assigned to SAP. They came out 08/05, assessed and gave quote and parts needing ordering. AHS did not cover as per tech, but, I agreed to have them perform work and I'd pay. After a series of attempts on behalf of Jessica to get needed part, she did try, a man came out on 08/07, who seemed unsettled as he'd not been made aware of additional parts needed. He left to go get additional parts. He was not happy and kept mumbling. Meanwhile, I received call from Jessica (staff working from home) wanting payment for work that had not been completed. I informed her that I'd be glad to pay by check, as she was requesting credit card payment "up front" before work could be done. Mind you, I never received invoice. I reiterated that I'd pay upon completion. The tech they sent out stopped working. He indicated he'd been told to stop and left! This was a Friday afternoon around 4 p.m. We'd been without water services five days. Imagine the panic and lack of professionalism of this LLC. What I've learned is: 1) do research on plumbing companies, 2) make sure they're licensed, and 3) do not pay before work is completed. Good news however, as we reached out to Paradigm Shift Plumbing Solutions who came out on Monday 10th, performed assessment, provided invoice and on 11th, completed work. They were very professional and guided us throughout the process, cleaning up afterwards. Good to know there are still reputable licensed plumbing companies. I've since cancelled my American Home Shield and will never deal with SAP.

Stephen M.

Let me preface this with, I'm only giving 2 stars because while the problem was fixed the level of service was horrendous.

This company was contracted through American Home Shield to fix a cracked pipe behind our toilet. The area it cracked was before the shutoff valve so pressurized water almost flooded the bathroom, so I had to shut off our main water line outside for a full day until they arrived.

The interaction started off normal, he came into our house and I explained to him the issue. Showed him the exact problem (picture attached), and assumed this should be an easy fix to either seal the PVC pipe or just replace the 3inch section. He proceeds to text on his phone to his company regarding the issues, asking me what's behind this wall. Confused I told him the laundry room. He then tells me, he will most likely need to remove the toilet to access the pipe (2 inches behind the wall), and that AHS does not cover its removal (i asked, they do, they only need to call to get authorization), and that it would cost $432 to (directly to his company) just move the toilet and repair the pipe. I told him, no, you can access it without doing that, and he said, "how do you expect me to cut the wall with the toilet in the way". In which I responded, the same way I did to show where the crack was. I reiterate he can fix the pipe and access the wall without removing a toilet.

He doesn't say anything goes outside, for a few mins, come back into the bathroom. He tells me he will need to make a bigger hole in the wall, I said ok. In less than 5 mins he fixed the pipe with a sharkbite fitting and turned back on the water.

He then gets up and says "I'm done", proceeds to walk out the door and get in his van and leave. He didn't provide a completed work order for me to sign to verify his work, or even explain what exactly he did he just left. I had to call the company to get them to send me a copy of the invoice.

Also, AHS provides for the plumbing company to repair, any holes caused by the damage or access needed. He didn't even attempt to do that. He left in such a hurry and with no clean up of the drywall, that he even left his PVC pipe cutter (pic below). So I was left with a large hole, drywall on the floor, and had to call AHS to send ANOTHER company to come to repair the wall, as a continuation of the current work order.

I was courteous to this gentlemen (i even went back on my cameras to see if it was something i said), so I'm not sure if it was my refusal for him to upcharge me nearly $500 for a service that's included with AHS. Or the fact that the problem was diagnosed before he arrived and the repair was always going to be extremely simple (I'm honestly afraid of what he would have tried to charge if I hadn't seen where the exact problem was.) But the way he left without an explanation, a completed workorder, cleanup of the damage/repair area, or repair of the wall afterwards was extremely discourteous and rude.

I caution everyone with home warranties, please know your service contracts before you deal with this company. Potentially having to remove a toilet to fix a pipe is absolutely included with my contract, fixing a hole in the wall is also included with the contract. Cleaning up may not be included, but what contractor do you know would come repair something, and then leave things in disarray.

Please be aware of who you hire.

Julio R.

Worst receptionist
Attitude must be her last name
They acuse you of saying things about service provided when you're just trying to comprehend what they did
Plenty of plumbers in houston....keep this one out of your list please
I am looking at other reviews and consistently is worst than bad....it is telling how a "receptionist" or whatever her "title" is answering the phone is basically just rolling her eyes on the other side of the line ...
Same story here : American home shield sent them
Came up with a wrong diagnosis and AHS now will not cover the service... but they were quick to cough up a quote that I'd have to pay out of pocket...
Lesson learned:whenever a home warranty offers who they will sent to your home do your research 1st...i sure didn't. Now would not let this crooks anywhere a service is needed ever

Karen W.

Don't use this company. They were sent to me from my warranty company American Home Shield. This guy tried to unclog the drain from my washing machine. He could not then reported that the pipe was damaged due to foundation issues. Since when does a plumber diagnosis foundation issues??? WTH!!! He reports this to the AHS who of course doesn't want to pay a claim anyway, even though I have had them for many years and have only used them twice. I called SAP back and explained the issue. This woman just told me the issue was already diagnosed and there was nothing they could do. Although diagnosed incorrectly, they just screwed me out of 100.

Louise J.

Worse experience. Do not use this company. Check out Better Bureau ratings, bbb.org. I had no choice. I checked their ratings after problems. Sent out by home warranty company.