Santucci Plumbing

Bulent B.

Terrible experience - Not keeping any of their promises! I dealt with Adam, the office manager:

1) Prior to the appointment - Scheduled weeks in advance b/c I had to travel to the condo (high-rise) in Chicago. Sent pictures and details about the problem at the same time to make sure they will be mostly prepared (pending any unknown issues that may arise during diagnostic of course).

2) On the day of the appointment - I called in the morning into the first 10 mins of the given time-frame for the arrival of the plumber and told him that I am in the unit. He said the plumber may be late b/c of traffic and he had to stop by the shop to get some supplies. Called again towards the end of the time frame given, but after hearing from my painter (who heard it thru the front desk attendee on his way in) that the plumber came and left. So, the plumber was never in the unit to look into the issue. He claims that he knocked on the door - BS as I was right behind the front door, in the living room, waiting for him. In the same time-frame, my painter came and knocked and I opened the door immediately. Never received a call from the office manager or the plumber that the plumber couldn't reach me (you would expect that they would call, right?) and was leaving the premises. So, I called again - Adam started talking about all kinds of excuses that didn't make any sense - e.g., that they needed 2 plumbers for this kind of issue (really? you just figured it out now w/o even diagnosing the issue - your plumber never saw the problem), that he had issues with parking - really - no parking problems around the problem during daytime? That he will come back with a plan for the near future...

3) Post-disaster appointment: I had to call and follow-up few times - he never got back to me. 1st excuse was that he had to talk to his guy first to come up with a plan, never called back. Next time - His plumber is injured now and will take potentially few months for the next opening.

I never even got to the point for them to look at my problem... no communication and no commitment - terrible! I wasted a lot of time in travel with no results and more headache.

Jim P.

Excellent work performed by Robert from Santucci. He arrived within the designated appointment time, quickly diagnosed the problems, and completed the repairs in a timely and professional manner. Robert took the time to explain in detail what each problem was and upon finishing the job made sure the area where he had been working was cleaned up. I will definitely call Santucci in the future and recommend him to others.

Donna K.

Had them out to replace ejector pump and check valve. Had been quoted $650 over the phone. Guy came out, showed up on time. One hour later all done and total was $459 saving us almost $200 under estimate. Will definitely use again and recommend to neighbors and friends.

Belinda D.

Did an amazing job after our pipes froze and then burst!!! Adam was great- responded very quickly and got one of his plumbers round within hours. Dustin was very calm and super professional when finding and fixing the leaks! They did an awesome job and I would highly recommend to anyone!

Margaret G.

Santucci has been a great new resource for me. I've used them several times and have recommended them to my clients and everyone is always pleased.
They are professional, respond quickly, give honest answers, and get creative with problems when they need to.
Their prices are fair and they won't try to sell you something you don't need.

Shel L.

I called Santucci in the evening when I discovered a leak in a water shutoff valve in our basement. I had not worked with them in the past but our long-time plumber had retired. Adam returned my call first thing the next morning and within a few hours, one of their plumbers showed up and repaired the valve by filling it with packing. Later that evening, it began to leak again and Adam had someone return first thing the following morning. He repacked the valve, this time fixing it permanently. Santucci took the conservative and less expensive approach to the repair. They could have said, ""we have to replace the valve,"" but they didn't. They worked quickly, efficiently and with integrity. Their response time was great and they stood by their work, insuring that the repair was done properly. I'm impressed and happy to say that I've found a new plumbing company I'm comfortable working with and recommending.

Dina T.

I had Robert out to fix a leak (third plumber that came out). He was able to spot the leak, communicate what was happening, and was clearly very capable and really knew his stuff! He was cost conscious and fixed the leak. Will definitely be calling Santucci for any plumbing needs and asking for Robert again! Highly recommend.

Deborah P.

I'll start by saying that we have used Santucci for years until now and had been happy with their work on several installation and maintenance calls... until this spring. This past spring, I realized that a hose had remained attached to an outside spigot on our home through the winter (ugh!). I knew this was bad in cold Chicago-land. When I tried to turn the faucet on, drips came from the knob. Not good... so I hired Santucci to come out and help me fix it. I was upfront with what caused it and let their guy go to work. He fixed the drips coming from the knob (installed vacuum breaker) but must not have tested the faucet fully. When I went back to use the spigot a few weeks later, the pressure was very low. I tried attaching a different hose thinking that maybe that was the problem, but even with a new hose and the faucet turned on all the way, there was still little pressure. I went inside to call Santucci to come take a look - and while on the phone with them, I HEARD massive amounts of water pouring down in my basement! The pipe to the faucet had burst and the plumber didn't turn the faucet on fully to notice! (Which is an obvious thing to check for a plumber since they know what leaving hoses on spigots during freezing temps does! And now I know too!) They talked me through turning off my water main and they sent a more seasoned plumber out to address the issue... and he fixed the bursted pipe and told me to call their company's water mitigation/restoration company to have the mess fixed up. It was obvious to him that it was their mistake. So I had to tear out carpet, drywall, trim, etc (we had JUST had the basement refinished) and I attempted to communicate with Santucci (owner, Tony, via phone and email) the whole way (sending quotes, keeping totals). Only after the repairs had been made, did Tony tell me that they were NOT going to reimburse me. Not even a little. They said my home owner's insurance should cover it. What?! THEIR insurance should cover THEIR mistake! It was because their plumber that didn't fully test the faucet when I had hired them to help fix it! I may have had a little water in the basement otherwise... but the massive flood that I had could have been avoided! So I had to pay more than $3000 for water mitigation and rehab. I understand that mistakes happen... but how companies and people respond to their mistakes is very telling. I'm sad to see a local Northbrook company neglect customers in this way.

Gay G.

Plumbing services are very professional but it takes too long for checks to be processed sometimes. Love the products, the neatness and courtesy, the cleanup and promptness.

meghan g.

Have had Dustin from Santucci out twice to work on things in the house we purchased this summer. Very impressed. Great service from Santucci! We will be using them again for our plumbing needs.