Santucci Plumbing

Shel L.

I called Santucci in the evening when I discovered a leak in a water shutoff valve in our basement. I had not worked with them in the past but our long-time plumber had retired. Adam returned my call first thing the next morning and within a few hours, one of their plumbers showed up and repaired the valve by filling it with packing. Later that evening, it began to leak again and Adam had someone return first thing the following morning. He repacked the valve, this time fixing it permanently. Santucci took the conservative and less expensive approach to the repair. They could have said, ""we have to replace the valve,"" but they didn't. They worked quickly, efficiently and with integrity. Their response time was great and they stood by their work, insuring that the repair was done properly. I'm impressed and happy to say that I've found a new plumbing company I'm comfortable working with and recommending.

Dina T.

I had Robert out to fix a leak (third plumber that came out). He was able to spot the leak, communicate what was happening, and was clearly very capable and really knew his stuff! He was cost conscious and fixed the leak. Will definitely be calling Santucci for any plumbing needs and asking for Robert again! Highly recommend.

Deborah P.

I'll start by saying that we have used Santucci for years until now and had been happy with their work on several installation and maintenance calls... until this spring. This past spring, I realized that a hose had remained attached to an outside spigot on our home through the winter (ugh!). I knew this was bad in cold Chicago-land. When I tried to turn the faucet on, drips came from the knob. Not good... so I hired Santucci to come out and help me fix it. I was upfront with what caused it and let their guy go to work. He fixed the drips coming from the knob (installed vacuum breaker) but must not have tested the faucet fully. When I went back to use the spigot a few weeks later, the pressure was very low. I tried attaching a different hose thinking that maybe that was the problem, but even with a new hose and the faucet turned on all the way, there was still little pressure. I went inside to call Santucci to come take a look - and while on the phone with them, I HEARD massive amounts of water pouring down in my basement! The pipe to the faucet had burst and the plumber didn't turn the faucet on fully to notice! (Which is an obvious thing to check for a plumber since they know what leaving hoses on spigots during freezing temps does! And now I know too!) They talked me through turning off my water main and they sent a more seasoned plumber out to address the issue... and he fixed the bursted pipe and told me to call their company's water mitigation/restoration company to have the mess fixed up. It was obvious to him that it was their mistake. So I had to tear out carpet, drywall, trim, etc (we had JUST had the basement refinished) and I attempted to communicate with Santucci (owner, Tony, via phone and email) the whole way (sending quotes, keeping totals). Only after the repairs had been made, did Tony tell me that they were NOT going to reimburse me. Not even a little. They said my home owner's insurance should cover it. What?! THEIR insurance should cover THEIR mistake! It was because their plumber that didn't fully test the faucet when I had hired them to help fix it! I may have had a little water in the basement otherwise... but the massive flood that I had could have been avoided! So I had to pay more than $3000 for water mitigation and rehab. I understand that mistakes happen... but how companies and people respond to their mistakes is very telling. I'm sad to see a local Northbrook company neglect customers in this way.

Gay G.

Plumbing services are very professional but it takes too long for checks to be processed sometimes. Love the products, the neatness and courtesy, the cleanup and promptness.

meghan g.

Have had Dustin from Santucci out twice to work on things in the house we purchased this summer. Very impressed. Great service from Santucci! We will be using them again for our plumbing needs.

Beth B.

This crew is great! They came to my place today to find a dripping hot water heater in need of replacement. Within 3 1/2 hours, the job was done. They left and returned with a new water heater and didn't waste anytime. Upon completing the job, they not only put everything back where it was and cleaned up, they insisted on fixing my pantry door that was never working quite right. I highly recommend Santucci plumbing.

Lisa L.

The hot water heater went out. Called around 9 AM and they were at the house by 11:30 AM.. Service was great and the installers were very professional. We would definitely use them again for our plumbing needs.

Tim T.

When we purchased our home last summer from a little old lady who lived there since it was built in 1970, we inherited a number of things. We got 40+ year old shag carpet. Consider how much dead skin had flaked off and found it's way into that carpet over 40 years! Gross. And stinky. We inherited plastic tubing that brought our sump pump water into our back yard. Fun. We got wood paneled walls, a green toilet, and plenty of wallpaper. It was our dream house. We also ended up inheriting Santucci Plumbing who scoped the main sewer line and confirmed it was in decent shape prior to closing. They now solve all our plumbing needs including a gut rehab of the kitchen and master bathroom. The house looks (and smells) a lot better now and I recommend Santucci Plumbing for professional work and fair pricing.

Dustin L.

Total crooks. Not only did they recommend service that was completely not needed they also grossly overcharged us. I finally realized that I was getting taken advantage of after I received a second estimate and a proper explanation of exactly what was going on. I don't know much about plumbing but after this ordeal I realize how easily it is for a company like Santucci to defraud you. I dislike leaving a bad yelp review unless it's totally warranted, and in this case it is. Stay away from Santucci and make sure whomever you end up with is clear and trustworthy.

JC Z.

Santucci replaced the sump pump in my house. Their quote was the cheapest out of the 4 I got, but the quality of their work is among the best I have had for plumbing. They were able to schedule the work very quickly. The plumber that came was very polite. He tested the system thoroughly afterwards, and he cleaned up the site very well. He even spared a few minutes inspecting a faucet problem that I had and gave me some advice.

I got concerned when the pump started to run nonstop about a month later. I was afraid that they might not guarantee their work. But as soon as I called them, they again very quickly sent the same plumber over at no charge. He removed a piece of wood that got into the well and prevented the sensor from working. The pump has been running fine sine then.

The whole experience has been pleasant. I would definitely used them again.