Sansone Air Conditioning

Jay K.

This company sucks! They installed a brand new system for more than $10,000 in December 2020. By June 2021, the A/C system wasn't cooling the house because of a metering device was losing pressure. They sent a technician to fix it, and we thought all was well. Now, it's July 4th weekend, and the system went down again. I called their emergency service department, and they told me they would have a tech out at the house between 2:00 - 5:00 PM on Saturday. That never happened. I called the service department after the technician not showing up at 5:00 PM. The operator told me they would call back in 30 minutes. It's now 7:20 PM, and no call from Sansone. This company is highly unprofessional, and poorly run. I won't be using them moving forward.

Ray C.

I called Sansone a/c making an appointment to check and service my a/c system since I needed a new and more reliable company to maintain it. The technician Matt M. came and checked the whole system and did a thorough exam on it. He found a couple of small issues and fixed them. He flushed the drain pipe and replaced an older UV light placing it in a better position within the air handler so as to kill any mold before it starts. I had an air filtration unit added also for fresher air in my home. Overall I was very pleased with the quick response to my call, the excellent work of technician Matt and Sansone a/c. I would highly recommend them to anyone who wants excellent a/c services.

Dana Y.

Great. Customer service. Just installed a unit in Sept. and they came on a Friday and installed in on. Saturday. ( the next day). If I have an issue. They are. Just a phone call away.

Grace M.

Routine 6 month service call. Owners grandson Dylan showed up as the Technician. 1st thing he did was put his gauges on compressor unit and told me gas level was at 20% and there must be a leak. Told me very expensive to find leak and recommended new unit. Gave me prices for new unit and arranged installation for next day. Since my unit is only 7 years old, serviced twice a year and operating well, I decided to get a second opinion from my neighbors A/C guy. All levels checked out to be good, and system is in great shape. I have a photo of the freon and pressure levels. Dylan should be reprimanded. Needless to say, Samsone will never set foot on my property. Should really file a complaint with the Better Business Bureau.

Lisa F.

Do yourself a favor and stay away from this company. I think their pricing is very misleading. This all started when I heard some water dripping. I went upstairs and looked at the air handler and saw water was dripping into the pan. It looked liked the line was clogged with algae. It has gotten clogged a couple of times in the last few months so it likely needed a professional cleaning. I called my usual AC company and scheduled an appointment with them the following day. My plan was in the meantime to just suck out as much of the line as I could using my shop vac until the AC company could come the next day. However, when I tried it, no water or algae was coming out. I guessed it must really be clogged. I spoke with a relative about the matter and he suggested I call Sansone Air Conditioning whom he had used in the past. I called them, explained the situation and they said they could send someone out the same day between 2 and 6 pm. I did not request same day service as it has been pretty cool outside lately, but it seemed they had some technicians free so I went ahead and scheduled it. I asked the lady on the phone how much the service would be and she said they charge an $89 diagnostic charge for every visit. I told them it just looked like the line was clogged and asked how much it would be to just come and clear the line. The lady said that service was $89. I asked her to just set up that service, but she responded they couldn't do that without first diagnosing the issue. I wasn't happy since it seemed pretty clear it was just a clogged drain but asked them to come out anyhow. At this point i was expecting a price around $190 which would consist of the $89 for the diagnosis and another $89 for the service. This was more than what my own AC company charges but since Sansone could come out the same day I figured I would pay it. Later that day a technician named Dylan came out. I believe he is a member of the family that owns the company. He was friendly and, literally, after being here for about one minute, concluded the line was clogged with algae. That diagnosis was $89 apparently. He then proceeded to suck out the line with his shop vac and blow compressed air through it. Just after he started I asked him to confirm the price for the job. He quoted me $340. I said that seems really high. He said that is what they charge. Since he was already there doing the work I felt I had no choice but to continue. In hindsight, I should have told him to stop immediately, paid him the $89 diagnostic charge and let him go. The whole job took him maybe 30 minutes. I told him I was not happy to be paying $340 for about 30 minutes of work. He eventually gave me a """"discount"""" and the final price ended up being $290. He told me that is what the company """"requires"""" him to charge. I told him I was aware he was an owner of the company at which time he offered the discount. I don't know what other companies charge, but $340 (reduced to $290) for 30 minutes of work is outrageous. I will never use this company again. I believe their pricing practices are deceptive to say the least especially since the lady at their office I spoke to indicated the total price would be around $190. She never said that the price could be over $300. I hope the extra money the company made off of me was worth it in exchange for their negative review. Needless to say, I will never use them again and will recommend others stay away from them.

Thomas W.

Paid 250 for expedited service no return calls and no a/c for six days so far I have called once every day Bought unit in 2019 new 8,000

Jerry C.

I have been using Sansone since my father was alive. He originally contracted with them over 10 years ago. In September 2022, I had Sansone come out to repair my outside unit. They determined the ten year old unit was beyond repair and advised me to replace. Of course, I could have shopped around, and apparently should have, but I used them based on the previous ten years business dealings. I proceeded to way overpay for an AC unit to cool my small 2 bedroom condo to the point of $5300. They blamed supply line shortages for the high cost. Whatever. Now they have been out three times to repair the NEW unit. The last time they responded they advised me of needing a $900 leak pressure test and most likely new copper lines upwards of an additional $2900. All out of my pocket cause they did not put in the original lines. Oh did I say , the tech that came out said most likely the new unit has a much higher pressure status than the old which would have caused the leaks. But, they never mentioned this when I bought their $$$ unit.

Dolly C.

I had an amazing experience using their company. They confirmed the day before and the morning of install they let me know by phone & text that they were on the way. They cleaned my vents and installed a new Air Conditioner. They were professional, nice (they even turned on a fan when they heard me say I was hot). They showed me how to use it & cleaned up when they were done. Over all I couldn't have asked for better service or price. I would definitely recommend Sansone to anyone needing a new A/C.

Tammy N.

They are the worst greedy people! They are scam artist! Bought the Carrier AC unit for $8000 from them, order new grills it took three months fast forward five years drain clogged line $97 for diagnosis, $175 for repair than he does t tell you they will not charge or waive the charge $97 if they repair it, instead he tells you you can pay $150 for annual maintenance instead of $175! BAM!!!!! You take the bite than they sent you invoice than you realize instead of paying $78 you paid $242!!!! I called in to correct it and they just make it difficult saying he already performed maintenance, when I said as part of depair he checked temperature and refrigerant pressure, tjey said no thats part of maintenance!!!! Read it yourself below from their tecnician; Unit off on float switch due to a clogged drain line. Placed vacuum on outside line and blew thru with dry nitrogen, checked temps and refrigerant pressures. Unit is back up and running cooling good. Recommend maintenance plan. Task # DF SFP-M-AC Description Sansone A/C Service Diagnostic This fee will be waived with any repair done by Sansone. Sansone Family Plan Maintenance Only Air Conditioning SANSONE FAMILY PLAN TERMS: Service Hours: Monday thru Friday (8:00 AM - 5:00 PM), Saturday (8:00 AM - 3:00 PM). It is the homeowner's responsibility to schedule their prepaid maintenances. Maintenances do not roll over after the contract's annual period. Sansone Air Conditioning reserves the right to inspect equipment prior to acceptance. Air conditioning system must be in good working condition prior to acceptance by Sansone Air Conditioning. Any conditions considered to be pre-existing are excluded from this agreement. Sansone Air Conditioning will not be responsible for damages to floors, floor tiles, cabinets, counter tops, or the equipment itself which may occur due to the moving of equipment to make any necessary repairs, or water damage due to cleaning or repair of lines, drains, etc. Quantity Your Price 1.00 $97.00 1.00 $150.00 Your Total $97.00 $150.00

Stan E.

Jason came out for a tune up. He failed to tell me I had a bad blower motor causing my unit to freeze up. He also failed to inform me that bacteria was growing in my unit and blower wheel was dirty. This information should've been communicated at the time of my tune up service. Unacceptable service and communication.