Sansone Air Conditioning

Brian K.

Do yourself a favor and stay away from this company. I think their pricing is very misleading. This all started when I heard some water dripping. I went upstairs and looked at the air handler and saw water was dripping into the pan. It looked liked the line was clogged with algae. It has gotten clogged a couple of times in the last few months so it likely needed a professional cleaning. I called my usual AC company and scheduled an appointment with them the following day. My plan was in the meantime to just suck out as much of the line as I could using my shop vac until the AC company could come the next day. However, when I tried it, no water or algae was coming out. I guessed it must really be clogged. I spoke with a relative about the matter and he suggested I call Sansone Air Conditioning whom he had used in the past. I called them, explained the situation and they said they could send someone out the same day between 2 and 6 pm. I did not request same day service as it has been pretty cool outside lately, but it seemed they had some technicians free so I went ahead and scheduled it. I asked the lady on the phone how much the service would be and she said they charge an $89 diagnostic charge for every visit. I told them it just looked like the line was clogged and asked how much it would be to just come and clear the line. The lady said that service was $89. I asked her to just set up that service, but she responded they couldn't do that without first diagnosing the issue. I wasn't happy since it seemed pretty clear it was just a clogged drain but asked them to come out anyhow. At this point i was expecting a price around $190 which would consist of the $89 for the diagnosis and another $89 for the service. This was more than what my own AC company charges but since Sansone could come out the same day I figured I would pay it. Later that day a technician named Dylan came out. I believe he is a member of the family that owns the company. He was friendly and, literally, after being here for about one minute, concluded the line was clogged with algae. That diagnosis was $89 apparently. He then proceeded to suck out the line with his shop vac and blow compressed air through it. Just after he started I asked him to confirm the price for the job. He quoted me $340. I said that seems really high. He said that is what they charge. Since he was already there doing the work I felt I had no choice but to continue. In hindsight, I should have told him to stop immediately, paid him the $89 diagnostic charge and let him go. The whole job took him maybe 30 minutes. I told him I was not happy to be paying $340 for about 30 minutes of work. He eventually gave me a """"discount"""" and the final price ended up being $290. He told me that is what the company """"requires"""" him to charge. I told him I was aware he was an owner of the company at which time he offered the discount. I don't know what other companies charge, but $340 (reduced to $290) for 30 minutes of work is outrageous. I will never use this company again. I believe their pricing practices are deceptive to say the least especially since the lady at their office I spoke to indicated the total price would be around $190. She never said that the price could be over $300. I hope the extra money the company made off of me was worth it in exchange for their negative review. Needless to say, I will never use them again and will recommend others stay away from them.

Carol S.

I was very impressed at every stage of my installation of my new ac unit. The sales person was very knowledgeable and the installation crew was very professional. The pricing was competitive but the service was far above average. I would highly recommend them!

Chris C.

Great. Customer service. Just installed a unit in Sept. and they came on a Friday and installed in on. Saturday. ( the next day). If I have an issue. They are. Just a phone call away.

Trinny T.

Rude service personnel, constant pressure to install new unit despite 400 per year service contract that covers very little and still charged 89 per service call

Leslie W.

Had issue with A/C. Here in 1 hour and fixed issue. Great service, professional and reliable. Highly recommend

Nancy M.

Had a replacement AC system quoted. They provided multiple options to choose from and they reviewed the Pros/Cons of each option. We took advantage of the Zero Down, One year financing they offer. They installed the new system within a day of receiving the quote. That was fast and efficient. Needed a couple of follow-up visits to take care of some small issues. Those follow-up services were quickly dispatched. Service techs are professional and knowledgeable. We are happy with our new, high end A/C system after 4 months. It makes our home very comfortable to be in even when the Florida weather is at its worst! And our electric bill is down 20%+ . I recommend that you give the folks at Sansone a try.

Bill B.

Excellent prompt service by trained service staff. Thy offer very competitive pricing, too.

Sandra L.

I have a two-year-old AC unit purchased from someone else. My house is about 50 years old and I was having continuing problems with water backing up in the AC unit. I contacted Sansone this morning and within a few hours they were here to clean the lines and tuneup my AC for the coming summer season. fairly priced. Polite and professional service. I really appreciate the peace of mind. Thanks. My technician Will Sanchez was very professional; talked less and worked more. Everyone I encountered was positive & focused on me. Bravo!

Carlos M.

Awful company. Installed a top of the line Carrier. Did not have room to install with proper pitch, so the moisture remained up in the air handler and rusted and corroded the entire thing out after 4 years. Also, the connection at the breaker box by the unit was not up to code. They did the yearly maintenance on the unit. It was not until I had THREE other companies out to get a new yearly maintenance contract that all this was brought to our attention. Appeared to be possible mold growing. Tried contacting the company for a week to come take a look. Could not wait any longer due to what possible was mold. Had to replace a 4 year old unit and they would NOT DO A THING FOR US. DO NOT USE SANSONE

Ted J.

I called Sansone a/c making an appointment to check and service my a/c system since I needed a new and more reliable company to maintain it. The technician Matt M. came and checked the whole system and did a thorough exam on it. He found a couple of small issues and fixed them. He flushed the drain pipe and replaced an older UV light placing it in a better position within the air handler so as to kill any mold before it starts. I had an air filtration unit added also for fresher air in my home. Overall I was very pleased with the quick response to my call, the excellent work of technician Matt and Sansone a/c. I would highly recommend them to anyone who wants excellent a/c services.