Sancho Services

Antonio R.

Needed a new water heater replacement, and I called my warranty company. The warranty company referred me to S.O.S. Plumbing Company. Contrary to the reviews I read I have to say that Jaime, the plumber, was very respectful and professional about his work. During the initial visit he explained the complete process so I would know how to proceed as well as know what to expect. I chose to allow them to complete the service instead of finding another company. Jaime, the plumber, went one step above. He made a temporary fix so I can have running water in the house. Everything, went exactly as I was told Once approved, they were back out to finish the work.

Cha J.

These guys have worked on our home twice. Installed a brand new kitchen faucet about 8 months ago. Recommended the correct faucet, were very professional and friendly. My husband contacted them for another job they showed up early as we requested, were friendly and very professional. Fixed our leak and did a bang up job. Whenever we need a plumber we will call them!

Jeannie M.

In the past my home warranty company sent a guy out to my house from Sancho to fix my toilet and I was so pleased with the service and the very nice guy that I kept their number. So this time I specifically asked for Sancho but the home warranty people sent another company instead that I was very unimpressed with. That company gave me an estimate of $725 to repair a leak in my front yard. I felt led to call Sancho since I was going to have to pay out of pocket anyway. Sancho completed the job yesterday for $325! So if you need a plumber inside or out give Sancho a call.

Scott W.

March 28, 2016
Absolutely horrendous customer service request from Sancho Service.

I called American Home Shield due to a broken and very leaky hot water heater on Easter Sunday, March 27, 2016 and got assigned to Sancho. I got the phone number to Sancho Services around 2:00 pm on Easter and spoke to a lady that said it was Easter and they weren't coming out because of the holiday but I would be seen tomorrow so I said OK, I understand. The next morning, I call back at 7:00 am to make sure that I'm on the list for today, she assured me that I was on the list for Monday and they would definitely be out. So I waited until about 12:00 pm and called once again but I'm reassured that they are coming, hang tight. Well 3:20 pm rolls around and no call, no knock so I make a call to Sancho, the lady who I've been talking to since Easter tells me that I'm number two on the list and they will be there soon. Night falls and its now 7:20 pm and I politely call Sancho once again, the same woman answers and tells me that I'm now scheduled for tomorrow and that she never told me I would be seen Monday? WTF???? I said I have three phones calls to you from today asking if I would be seen and you told me yes. She tells me that she never said that and I was always scheduled for Tuesday? If I was scheduled to be seen on Tuesday, why in the hell would I continually call you on Monday? At this point she hangs up.

I'm not sure how this company is still in business but like the other reviewers, if you are assigned this company by a home warranty service, get another company.

This company receives a big fat F

L E.

DO NOT USE THIS COMPANY. If zero was a possibility, I would give it a zero. Oh how I wish I would have read reviews before accepting referral from home warranty protect. When I called on Monday I was told they would be out between 8-5. I explained that I was a business owner and didn't mind cancelling but would like a closer window of time. I had to speak with a "supervisor" to get this address since the lady that answered the call would not provide anything other than 8-5. I became the first call of the day. When they arrived about 10:30, both workers were dirty and smelled badly. If I were the last call I could understand this. The plumber was in the article about 5 minutes and came down and said, "it needs to be replaced and there will out of pocket expenses." He walked out. I received an invoice that only says hot water heater need to be replaced. I call home warranty and they tell me $350 is the out of pocket cost. Side note, 4.5 years ago another company replaced the hot water heater under our same home warranty and it cost us $0. For the last 2.5 days, I've been trying to get an understanding of the charges. The lady that answers doesn't have a clue and the plumber will not call me although several messages have been given to him. DO NOT USE THIS COMPANY!!!

Harry B.

This is not the most professional company you will find. I put them on my no-call list. A person at that company called at 0945 to verify my appointment for the day but could not give me a time range. They finally came at 5:30. The service person looked at the pipes under the sink an said that he was going to have to replace all the pipes because of a sealant spray used to attempt to stop the leak. He said it would be impossible to unscrew the pipes. However when I asked him to show me, the pipe unscrewed easily. I asked him were the leak came from and he said 'Everywhere.' It was obvious that the leak came from a seal break around the drain. I told him that I would get a second opinion. I called American Home Shield to notify them that I never want to use that company again. I will cancel my service with AHS If I have to pay that company a service fee.

Sweetkiks R.

Abort Mission, I repeat ABORT MISSION!!!

Do not call this company and if AHS sends them to you, request someone else. I am confidence the one positive review is likely a friend or family member.

This is an unprofessional and scam of a company! Scheduling was a joke, a lady called from her cell phone - how do I know, I called back at 7 one evening and could hear her children in the background. I asked for an evening appointment and the lady said she would make sure that was noted... they called at 10 AM and would not come later so I had to reschedule!

Jaime comes to my house, looks at my broken toilet - decides to up sale me to a nicer toilet ("I can just submit the paperwork to AHS and then you can get a nice $300 or $400 top grade toilet"). Says he will submit everything to AHS. I pay him my warranty service fee... I asked who I should make the check out to and he says 'please leave it blank'. Uhmmm no! I look at him, shake my head and finally he says 'just make it out to me' --- so the company is called Sancho Services, yet their shirts say 'SOS' and I make the check out to an individual, Jaime???
Fast forward a few days later, I get a call from AHS saying my repair can't be covered because the plumber submitted that I said there was a manufacture defect. I call the plumber multiple times... no answer. Call the scheduler... she can't help. Call the 'owner Jesse' who was a complete JERK. After explaining everything to him I said obviously your company does not want to do the work, why don't you just send me my check back and I will find another company to do the repairs. He refused. I said, you did nothing - you came to my house, didn't even touch anything, lied on the paperwork. He was so unprofessional and you could tell this wasn't his first time to deal with this type of complaint - when I expressed my disappointment in his customer service - his response was 'we are a licensed company'. Yeah, nice you got a license but that doesn't mean you do good or reputable work.
Any company that uses multiple company names, asks you to give them a blank check, uses a cell phone and 'gmail' as their means of communications should be avoided. Please take this advice and DO NOT USE THIS COMPANY; you will save yourself A LOT of headaches.

Josh H.

DO NOT EVER CALL THIS COMPANY. They came to fix a leaking pipe, after they left, it broke again. We called them to come back. They claimed they called my wife multiple times to confirm the appointment, they never did, so they canceled our appointment. I talked to the manager Jesse on the phone and he hung up on me! Worst customer service I've ever experienced, they were rude on the phone and didn't care about my issue, they were just trying to get me off the phone. Home warranty company is dropping them after we told them about our experience. Stay away.

Carrie J.

I wish there was a way to have NO stars - one star is just to much. TERRIBLE customer service. AHS sent this company to my home and they didn't fix anything..and then will not tell me why or communicate. They will not return your call... The lady who answers the phone was very unprofessional and rude. And if you are reading this, you talked this way to the wrong person. I am going up to the top of the ladder at AHS and will take care of it. You will not get your service fee either, I promise you that. It seems like the lady answering the calls works from her home and when you call, it bothers her that she has to take the call. I guess we are interrupting her "Jerry Springer" show and she doesn't want to do HER JOB. I will make sure everyone knows how you deal with your customers also!!!

Venessa A.

Horrible and very un professional. Would not recommend to anybody!! You call for a man to answer "Hello" not a way to answer a company phone call then to be asked to call back, call back to then to be promised a rep will call you shortly.. never happened. Call back and finally set an appointment, wait for that day and stay home since they can not give you a time they will be there but tell you someone will call an hour before arriving. Wait at home all day for nothing, since nobody ever showed up or called!!! what POS!! I cant believe my insurance has a account with these guys to deal with.