Sancho Services

Francisco S.

They didn't show up when scheduled even though they insisted that they were only available at the time they scheduled. When I called they said they canceled but had forgot to call.

Christian R.

Lazy technicians that do not want to lift a finger. Went trough American home shield. My washer had a kink on the hose and they did not even bother to move the washer to see if there were any damage to the hoses. They stated that I was suppose to give them access. First of all, I am a woman and cannot move the washer on my own, otherwise I would have done so. The least the technician could have done is checked the back of the washer to see if there was anything wrong with the hoses. $75 service call for nothing, called another PLUMER to come see what the issue was and he fixed the issue in 10 minutes.

Annette C.

Terrible customer service. Before work was even completed I received a call demanding payment. When I expressed concern about paying before work was done, I was told they have to collect to avoid getting "stiffed"
I was flabbergasted.
I will never use this company again.
My initial appointment was in late February, it took them until mid April to return.
Be warned.

Kiki C.

Requested service through home warranty company. The first day they arrived they broke a valve outside our home and said they would come back to fix it along with our initial problem (power went out because of the artic freeze). Several calls and messages later we were rescheduled. They came late in the evening and left within 10 minutes after saying they couldn't do something that my husband was able to do in 5 minutes. They wanted to reschedule again for 4 days later.
At that point I was concerned, I didn't trust them. They have since lied to the warranty company about breaking a valve as well as stating that they did a diagnostic on our home (that this is a lie as well).
The office manager is rude and unprofessional. She started yelling and cursing at me and then accused me of being a liar about the broken valve and rescheduling.
I would not recommend this company based on my experience. I wish I would have read the reviews because others have gone through the same thing. Make sure you check reviews on any company before you allow them to come in your home. I know I will!

Anita M.

Called my home warranty company with priority request at 2PM and by 11AM the next day; still no return call or contact by Sancho Services.
Guessing I wasn't a priority or they are to busy to contact me.
Move on to someone who at least has a better customer service...

Rogelio M.

Customer service is horrible and unprofessional. Be prepared to talk with their unprofessional receptionist who will laugh at anything you say with an attitude! SPEND YOUR MONEY ELSEWHERE!

Mike B.

This company by way of their plumber, cut out two drywall holes, as it turns out was a total miss calculated assessment. Other companies have verified Sancho Services, because their $524 "fix", did not address the problem they charged me for. DO NOT USE this company, they're NOT QUALIFIED - total Amateurs! And rip-off artists. Now I have the damage they created plus more damage from them not properly repairing the original problem.

MrsPolliePop A.

Terrible services. Got them thru my home warranty. Wish I would've read reviews first. Make sure if you get plumbing to ask which company they are using. I had an appointment 10-2 didn't come till 5:30pm Because he said he rushed on another job and ended up fooding their home. So then I got a little worried about the company. When Jaime, I think the name got there to look at my leak he said he needed more time in the day and that someone would schedule the next day said he needed wood to fix the leak and would charge me 70 to buy and wanted me to move my own insulation to do the job. Anyways, next day didn't hear back. Had to go thru home warranty and they left a message for them to schedule appointment the next day no one called for appointment. Called the next day got fed up and cancelled. Terrible first time experience. I would've done better off without using my home warranty and that company.

Michaela B.

I've used them twice now through my home warranty place and I love them!! They show up in mask....which I know has to be sooooo uncomfortable and hot in this Texas summer heat. Jaime was awesome. He took everything out from under my sink for me....it was NASTY due to a leak.....and he informed me there were bugs under there now....I DO NOT DO BUGS. He killed some for me ...because at this point I already locked myself in my bedroom. We also had our hot water heater replaced through them. Everyone is always super friendly and very nice. I throughly enjoy talking to their receptionist. She's the best!!! Such a nice sweet person and we tend to carry on probably longer than we should I think they are a great company trying to make it in this crazy COVID-19 world....and I think they are doing great. I will definitely use them again. Thank you!!!

Kerry R.

Technician was rude, made condescending comments and continued to upsell after being asked to stop trying to sell me on other services and what service was necessary at this very moment. Technician made another condescending comment and I asked him to leave my home. He initially hesitated as if he wanted to be confrontational and then left after being told a second time. I will NEVER use this company or their services again. Also, this is a horrible reflection of the company, as the technician is also the owner. Attempted to support a small business, but this one was a complete and utter failure!!!