Sancho Services

Chereese W.

Called out for hot water heater through AHW and was out and fixed same day.

Sancho was able to fix in 30 minutes what took another plumbing company 4 weeks to never get fixed. I would highly recommend them. They also explained everything that was done and tested while on site.

Doug D.

If you are using a American Home Shield and they set you up with this service, immediately request a new company. Read the reviews on this company they are 100% true (kids in the background, no answer, no call backs, lying, etc)

Upon getting matched with Sancho Services, I received a call from the company saying they would like to schedule an appointment the following day. I asked what time and was told she would give me a call at 8 am tomorrow morning, since she gathers all of the service calls and then distributes for the day. I thought that was a bit weird but was ok with it. I then received an email that my service was scheduled between 9-1pm. This too I thought was weird since we did not discuss a time. I assume they do it to have the appearance they are setting up appointments.

The following day I received no call at 8 am, and I attempted to call 3-4 times between 8-9 am with no answer. The left a message on an automated VM at 9:18. I preceded to call back at 10:14 (no answer) and finally at 11:24 she answered. I asked what the status was and she said she would find out and call me back. Guess what, she didn't. I called again at 11:24 and she said she would send the plumber out after his next stop and she would call as soon as he is on his way. Guess what, she didn't. Finally, at 2:58pm I called her back asking where the plumber was, and she told me there was a family emergency and he never came in today..... ERRRRRRRGGG!! She lied the entire day and I wasted a vacation day sitting at home. I could have gone back to work.

Si P.

Incompetent, non-professional, careless, NOT RECOMMENDED!

There is a pipe leak between the exterior brick wall and the garage wall of my house. The water drips slowly to the concrete slab and seeps outside through the gaps on the brick walls. The green mildew grows in two weeks of the leak which prompted me to shut off the main water and treated the mildew. I called AHS to request service and the ticket was assigned to SANCHO Services. On Dec 22, 2017, two guys from that company came to my house, and they said they did not see any evidence of pipe leak. All they did was cut a little sheet rock onn the garage wall where the the main water line splits to the exterior faucet. Despite my words to describe the symptoms of the leak and my emphasis that the leak occurs in the space between the brick wall and the garage wall (behind the studs and the sheathing of the garage wall and behind the brick wall). The two guys then left and said if I found signs of leak, call them via the number in their business cards. After they left, I put my fingers along the pipe where the main pipe in garage wall splits to the outside faucet, I see constant flow of water into my hand. This is the leak which drips down to the concrete slap in the space behind the garage wall sheathing. I then used my phone to record the leak where there is a small opening on the garage wall. I called the guys within less than 30 minutes after they left and let them know I found the exact leak location, they said they would come back after XMAS although technically they can come back to get the work done.
After Xmas, I called SANCHO SERVICES again on Dec 28, I was told they would call me back. They did not. I called AHS who then called them, AHS got the same answer and AHS said to me that SANCHO Services would call me back on the next day. On the next day, Dec 29, a week after, i did not get any calls from Sancho services, i then called AHS again, and AHS then called them again, but not connected. Due to this leak, I have to shut off water at the outside meter box to cut off water to the whole house. If I go to restroom, I have to open the water at the meter in order to have water to flush the toilet, then I have to shut water off again. It's because the leak occurs where the main water supply pipe splits to the outside faucet and to the rest of the house. These guys are incompetent, non professional, and don't possess good customer service behavior, and they don't care about customers at all.
I do not recommend them to any one.

Jim L.

I agree with all the other reviews on here. They responded to an Old Republic Home warranty request. An urgent one, as the sewage main was blocked, one toilet had already overflowed and sewage gas was bubbling out of multiple shower and sink drains. But when does this 24/7 business want to send a tech out? 2 days later. So we wait the 2 days and by noon I haven't even received confirmation of the service appointment. When I call them, apparently it's because the ONLY tech with a snake called in sick. Well maybe they should have f*cking notified everyone with appointments for unclogging drains. 3 days after the initial call, the appointment is set, and confirmed between 8am and 3pm. Are you serious? 3 hour windows are frustrating enough, but this appointment might as well say we will be there sometime this week. 3 pm rolls around and there is no call from the tech or update from the dispatch. I call again. The response it, well I don't know where our tech is, but your appointment was the 2nd to last one of the day, so he could be there before 5pm. Wow Sherlock! And somehow you thought the appointment might happen at 8am being the last one of the day? This place is completely incompetent. Save your money. And tell you home warranty company that you don't want to use them either.

Emily V.

How fast can you run? Grab a Red Bull so you can double that speed and run as fast as you can away from this company. I wish I had read the other reviews before I let my home warranty company assign this company to me.

This is literally the most poorly run and managed company I have ever dealt with in my life. It is no wonder they need to use a home warranty to get customers. There is no way they could maintain them on their own.

We needed a shower head and faucet replaced. Non-emergency issues that I thought would be easy to get done. It has been a month since I first met the plumber here assigned to this issue. The first time he was scheduled was a Tuesday morning ("between 8 and 12"). He showed up at 1pm. I wrote that off as a one-time thing and didn't say anything about it. The next week, I scheduled for the same time. He wasn't even on his way by noon again, so I had to reschedule because of work. Since that time, I have tried to schedule with this company FIVE times. Three of those times, he couldn't even come. Once, he came at 3:30pm (even though I'd been waiting for 3 hours) and said he couldn't finish the job today. The next time, the exact same thing happened. He and I called their scheduler together this most recent time and rescheduled for this morning. He said he would personally be sure he came today first thing. Well, I just called him and he said he is sorry, but he scheduled someone else.

This place is an absolute disaster. To make things worse, the secretary/scheduler/whoever is completely incompetent and rude. Last week, she called me and told me they were on their way. A little later, one of the plumbers called me and we realized she mixed me up with another customer; she called me back and said "So, you aren't at home again?" I informed her she thought I was someone else, and she sort of apologized, confirmed my next apt....and then promptly they didn't come.

I'm putting in a formal complaint to my home warranty company. Looks like lots of people have complained about this terrible business. I won't let them assign me to them again.

Crystal W.

I didn't choose them, but my home warranty company assigned them to me. I spoke to Roxanne on Monday to schedule an appointment. We agreed on Wednesday morning. She said it would be morning, but she couldn't give me an exact time until the day of. She would call me first thing Wednesday morning to let me know where I fell in the queue.

I received a call first thing yesterday morning (Tuesday). Roxanne told me I was second in line for the day. I reminded her that my appointment was for Wednesday morning. *I Knew this because I was sitting at my laptop and put the appointment in my calendar while we were on the phone.* She said she remembered and would call me the next day. No problem.

No call today. I called her and she sounded flustered and confused. She told me they didn't know when they were coming, likely the evening. I reminded her that my appointment was for the a.m. and she told me that she would never tell me that I had a morning appointment and that it was the plumber who decided where he would go at what time. I told her that I was certain she said morning as I would have scheduled a day when I was home the entire day versus half-day. She rudely said that she always tells customers that it could be any time of day. Not accurate.

I then looked at their Yelp reviews and decided to back out. I took their initial rudeness and confusion as a sign of things to come.

Diana S.

I was told they could handle our repair. Waited half a day. They were late and then told me they don't have bandwidth to handle after collecting my warranty check and leaving without notifying me. Now I have to find another company and take another day off and find a hotel since they weren't upfront from the beginning even though I told them the issue.

R M.

Horrible service.....when you call their office it sounds like a Daycare..... They can't keep a scheduled appointment. Plumber was rude and would not explain the issue to me, he said that he didn't have to talk to me..... Spoke to the home warranty people and told them I would not accept this person or company back into my residence. They referred it to another company

Emmie B.

My hot water heater broke down 3 days ago on Monday late in the afternoon. I called my home warranty company and they assigned my job to Sancho Services. I gave them a call and, as I've read in other Yelp! reviews, a woman answered the phone with the sound of children in the background. She told me that someone would be out the next day. This was my first service call since getting the home warranty so I didn't know what to expect; I was disappointed that no one was coming the same day since water was pouring out of the bottom of my heater but I realized that the home warranty service is not necessarily an emergency service. I had to deal with the leaking and getting the heater drained out and turned off myself that first night.

On Tuesday afternoon, a plumber and an assistant showed up from Sancho, looked at what needed to be done, explained the process to me, left me a business card and told me he would submit all the information to the warranty company within a couple of hours. I paid him the $100 service fee and followed up with the warranty company the following morning which was yesterday. After being told by the warranty company what they would cover and what I would pay out of pocket, I texted the plumber to find out when he could come and do the work. He was very responsive. He called me right back once he had the order approval from the warranty company to schedule installation of a new heater. He was ready to install yesterday afternoon, but I was out running errands so opted for first thing this morning. Sure enough, 2 other plumbers came this morning and installed my new heater. They were professional, knowledgeable, cleaned up after themselves and did a great job. I will gladly call Sancho again.

I wanted to leave this review because I came to Yelp! to read about Sancho Services after the warranty company assigned my job to them since I'd never heard of them before. The reviews I'd read had me concerned about the service I would get, but it all turned out fine. I think my experience was better than some of the other reviewers because once I had the plumber's cell phone number, I texted him directly rather than calling the number the home warranty company gives for Sancho. The lady who answers that number is nice, but seems to be really busy.

Z S.

I was contacted by this company for a home warranty claim. They told me the issue I reported to my warranty provider is not their specialization. I asked them to inform the warranty company so they can send someone else but the lady argues I should be the one telling the warranty provider to send someone else. This is ridiculous, if they can't fix something they ought to discuss it with the warranty provider and not waste home owners' time.