San Marcos Plumbing

janet c.

I would not recommend this plumbing company. The men that were sent out from this company were unskilled and seemed lost about how plumbing works in a home.

McKenna W.

I have never been treated so rudely. I have a house I am remodeling which I do not live in. I scheduled a video test (for lack of better description) for Friday morning at 9. I forgot about it and the plumber called me at 9:13. I said, oh, I'm glad you called because I forgot about the test. He said I'm not going to be able to do it today because it's raining, I'll come back Monday. I said ok, no problem. Today, Monday, I went to the house in the morning. I was having windows installed as well. They were already at the house. I called (seeing that the plumber was not there and assuming he would call again if he did go) and left a very nice message saying I just want to be sure you all hadn't forgotten about me... I had an appt for Frid, raining, gonna return Mon, etc, etc. Give me a ring, thanks.
So, Katrina I think her name is, calls and says Maam, you weren't there on Friday, I said, I know, he called me. He said he couldn't do the work bc it was raining. I said, did I not give you the combo for the lockbox? She said no, which is possible, but I've had window guys, flooring guys, painters, bathtub refinishers, granite installers, etc and they all had the combo. But, two things,1. I could have easily jumped in my car and run over there or 2. I could have given him the combo. I thought the vid test thing happened at the clean out pipe anyway in which case, I would not be required to go at all! But it could have all been prevented if the plumber had said, I'm here, I need in. No problem. But he said he couldn't do the work for the rain which leads me to believe it would have been conducted at the clean out pipe now that I think about it. I would have gone over there, bc I wanted to talk to him about how we could do the work economically ie could we run new pipes out the walls instead of digging up the slab.

Back to the very rude Katrina, as I explained to her exactly what happened, she continued to interrupt and say that the work didn't happen bc I wasn't there. Not what the plumber told me - that he couldn't do the job in the rain. We set up an appointment for 9 tmrw, and then I said, I just want to be clear that the plumber said he couldn't do the work because of the rain, that I would have driven over if he needed and she said: MAAM I THINK YOU NEED TO FIND ANOTHER COMPANY TO DO THE WORK. Really? How hateful and God awful. I'm so sick of people being nasty. Then she hung up on me.

I will say, the plumber was perfectly nice the first time I spoke with him. I called to tell him what happened with this woman. He said he would have to look into it. I'm not sure that was the right answer. At any rate, I will remove this post with a sincere apology from Katrina. That was so uncalled for on her part. What a hideous human being.

Tristan O.

Showed up right on time, courteous and efficient service and although the part I needed was not in stock they made sure everything was put back together so I'd have water and service while the part is on order.

What more could you ask?

Highly recommended.

Diana E.

Recently we called San Marcos Plumbing for help with a hot water heater. The tech came and gave his advice without charging. We then called to have a sink replaced in the bathroom. They were prompt, courteous and successful. Can't ask for more than that!

Edwin V.

CROOKS. Being a landlord in need for repair on my property, while not present in TX, i looked these guys up online a first time. They claimed my garbage disposal could not be repaired and thus replaced it, "forgetting" to leave the removed piece in the property, as instructed. Giving them the benefit of the doubt, i called them for a second repair, this time on a faucet, to which they again claimed "could not be repaired". The replacement would be $350.(?!) An honest plumber from Austin charged $150 for changing a faulty sealing package.

Amber D.

Terrible! I had something serviced and the guy showed up huffing and puffing and cussing! They need to come out TWO times to give me a bid. Horrible customer service!! Don't use them

Christian U.

Had a busted pipe in my front yard while I went out of town. It was leaking over 1,000 gallons an hour! Called SAN Marcos plumbing and they showed up faster than I would imagine. Super polite guys too. They fixed the first pipe and found another break deeper. They fixed the 2nd broken pipe for no cost. Fixed up my enormous leak in less than 3 hours from when I called. I will use these guys for every plumbing problem that may come up in the future. Two thumbs way up!

Will C.

These guys were my hero today! Starting with Vicky, who made my day better when she was so helpful and cheerful. They came and had my main line unclogged and fixed the main sewer line in no time, despite the fact one of my kids flushed a kitchen towel! If you need fast, friendly, and affordable help these are the guys for you!! I'll never call another plumper again!!! Thanks to much Brian and all of San Marcos Plumbing!!!

Mike C.

Our kitchen sink went from draining slowly to not draining at all. Since the bathroom sink was also slow to empty, we knew it was time for some help. Called San Marcos Plumbing and explained what was happening. The friendly woman said their techs were out on jobs, but she'd check to see if they could come by. She called me within 5 minutes and let me know plumbers could be at my home in about an hour. And they were! They cleaned the trap, and when that didn't work, they augured the line. Within a few minutes, they let me know that water now drained. When they checked the bathroom sink, it was draining as well, apparently cleared when they augured the kitchen line. Bottom line, they were done within an hour. And the charge was very reasonable. Hope we won't soon need plumbers again, but if we do, the first call will go to San Marcos Plumbing!

Chylin C.

After having 2 other plumbers tell me that my hot water heater needed to be replaced (one of them did so without even coming to look at it, just assumed that since it was 10 years old the problem would be solved by replacing it). When I called San Marcos Plumbing, I was frustrated and felt like these other plumbers were trying to take advantage of me and explained as much. I immediately trusted them as they explained that my frustration was completely warranted. The woman I was working with to schedule the appointment called my tenant and was actually able to talk him through the issue over the phone and saved everyone time and money while completely fixing the problem. As I suspected, and had explained to the other plumbers to no avail, it was a pilot light issue. San Marcos Plumbing was the only company who took the time to follow up and resolve the problem without scamming me out of hundreds of dollars to replace something that didn't need it. They even followed up with me after to let me know they had spoken with my tenant and between the two of them fixed the pilot light. Great customer service!