San Marcos Plumbing

Jenn F.

Horrible service. Terrible customer service. Their representative was rude and did not help at all. I would never recommend them as a professional plumbing company.

E B.

This is easily the rudest plumbing company I've ever dealt with. The point of contact stepped away for 30 minutes during the service window and I get having to move on in that case but the customer service trying to reschedule was unprofessional at best. Liars and extremely condescending. Literally laughed at me. I work as a purchasing agent for a builder and will shout from the root tops to NEVER use this company for any service.

Charles R.

San Marcos Plumbing was very friendly and gave an honest fair quote. They did a good toilet installation. I highly recommend them.

Kelly B.

I can't say enough about the customer service I got from the beginning to the end! All of Texas was going through the unexpected snow storm with busted pipes and no supplies for any companies to fix it. We know that most people in Texas were going through the samething or worse, but they always made us feel like we were the only people that mattered.

Sarah N.

During this winter weather crisis, our business tried to schedule service with San Marcos Plumbing. The first call I made, I was hung up on. I called back thinking it was a mistake. I quickly explained I'm trying to schedule service for broken pipes in San Marcos. The women said that maybe I need to use a different number and that they don't service us. Then hung up on me again.
We were trying to schedule service for broken pipes to people who have no water right now. I have no idea why someone would be so rude.

Rebecca M.

I have used San Marcos plumbing for several years and have never been over-charged or misled about repairs. They have installed a water softener and hot water heater for me and made an emergency repair to a broken supply line. They have never talked down to me because I am a woman (my pet peeve, since I am a competent mechanic) or been anything but respectful and friendly. The one time there was a misunderstanding regarding a charge, Victoria made it right. Remember, folks, that being polite and giving people the benefit of the doubt brings the best results.

Brenda B.

Great company! Installed our water heater, replaced garbage disposal. Counting on San Marcos Plumbing to install our toilet soon. Thank you!

Delinda A.

SAVED the day, more than once. Thank you SM Plumbing for making MOM's house a priority during bad weather conditions. Never was she out of water service until the repair was in progress. Repair was faster than expected. Thank you for removing the concrete covering the water line. Times like these days, hard to find a plumber committed in making the customer stress free over a repair.

update needed: Input for crew saved the direction per our plumbing priority's . Staff on site helped MOM rest easy. She was in good hands. thank you thank you

Did I add, they billed us. Payment no problem, was invoiced & bill - stress free mom

Katie M.

I put off calling a plumber for a while because I thought it was going to be a hassle. I called San Marcos Plumbing and they sent someone out the next day and my problem was solved in under 10 minutes. They are really kind people and trustworthy people who know what they are doing. They would be my first choice for any plumbing issues from now on, I would definitely give them a call!

Charles P.

Did business with this company for the past four years. I had a water heater go out that they installed and they said it was a warranty issue with the company they don't cover the water heater that they installed. Then I was made to feel like they did me a favor over the last four years for doing business with them! They don't stand behind the products that they install. Apparently I'm rude every single time I call. Horrible customer service from the office. I'll go ahead and buy my own water heater and install it. You've lost my business and my respect.