Saddleback Plumbing Heating & Air

Brad A.

We had some water heater piping work that needed to be replaced along with a new faucet sink to install. John from SBH&A came out and provided a no charge estimate that we reviewed. We then scheduled the work and he came back and took care of everything. He was clean and professional and did an EXCELLENT job. Also, he accidentally bumped into the paper towel holder under the sink and it broke (it was a cheap one). I told him no problem and not to worry about it but you know what he did, on his lunch break he went to the hardware store and bought a new one and installed it for us before he left. He did this without asking and he installed a much better one than the one that broke and there was no charge for this. Also, after replacing the pipes on the water heater, one of the older pipe connectors developed a crack and he had to completely re-drain the water heater and replace it and he did not charge us extra for this. I highly recommend Saddleback Plumbing Heating & Air, and I highly recommend John who did a great job for us.

Stephen M.

I recently contacted this business to join their MVP Allstar program which includes annual maintenance for HVAC and plumbing. I also addressed a concern about a possible clogged drain for one of our air conditioner units. The receptionist scheduled me for Friday, August 12th with a technician arrival between 9am - 1pm. Nobody showed up as of 1:15pm, so I called and was advised the technician was running behind and I would receive a call when he was on his way. As the 3 o'clock hour was under way, still no call. I called again as my concern was there would be a no show. This time, I was advised the technician was working a job only a few miles away and I was next. They also advised I would receive a call when the technician was enroute. At around 4:20pm, the technician showed up unannounced. He asked what I needed and when I explained, he said it was too hot to work on the ac units in my attic, and this needs to be done in the morning! Absolutely nothing accomplished, not to mention I lost a day of salary from work to be available for this service. The technician then told me he would return Monday morning, making me his first job with an arrival between 8-9am. I was back at work Monday (August 15th), so my wife stayed home for this new appointment. At 10:30am, my wife called me, as she was furious that nobody had shown up and no phone call. I understand that in this industry, delays are possible as technicians jobs may take longer than expected.... but there is no excuse for the lack of communication to the customer. Sorry Saddleback, you just lost a customer. Now scheduled with Goettl and hoping for the best.

Brian H.

The drain for the washing machine in the garage had cracked. They came out and within a couple of hours had it fixed better than new. 5 star performance and a reasonable price.

R. S.

After having kitchen cabinets refinished our kitchen faucet quit working properly? Called Saddleback Plumbing. The young man arrived as promised, on time. I explained what was happening. He quickly diagnosed the problem, reached under the sink, turned on the cold water shutoff valve. He states ""all fixed"". No charge!
Amazing, I highly recommend Saddleback Plumbing.

Linda F.

We have been using Saddleback Plumbing for months now. They have provided excellent service at great prices! Highly recommend!

Laura B.

We will no longer be using this company for future jobs or recommending them to friends, family or our neighbors. My husband called and made an appointment. They gave us a 9am-1pm window, but said to expect to be the first call around 9am. Around 11:30am my husband received a call that they had us down for 1pm-5pm. Less than a minute after they called my husband they called me to tell me that John was on his way and would be there shortly. John arrived approximately 25 mins later. John's attitude when he arrived seemed as though he didn't want to be working. I showed him the two things that needed to be done. He immediately told me that replacing the bathroom sink faucet was a difficult job. I told him that my brother was able to do the upstairs one quite easily with the same faucet. I was just curious why it was going to be difficult. John told me that I should have my brother do the sink then (I had no words. I would if he could, hence why you are here). I showed him the disposal (sink was leaking & this is why I called a plumbing service) that needed to be installed and told him I bought a disposal already. He told me that the disposal was something a handyman could do. John then told me he would be back with pricing. He came back with $299 to install the bathroom faucet and $249 to replace the disposal. I told him it seemed high, but to go ahead and do it and I would call Saddleback later to discuss pricing since we had our faucet replaced before and I wanted to compare prices from the time prior. He responds, so you do want me to do this. Again a handyman could do these things and again tells me how the bathroom sink is going to be difficult. This obviously upsets me as I have two littles running around me and man that just doesn't want to help me fix these things. I told him never mind and to have a nice day. I think it's crazy that I called for repairs and he or this company did not want to fix them.
I called another plumbing company and they were at my house in under an hour. They were friendly and replaced both items in a little over an hour. I also saved $240 going with someone else. Just out of curiosity again I asked the man if the bathroom sink was a difficult job. The man said absolutely not. I told him that another person at saddleback plumbing told me it was difficult. He said maybe if he's elderly. I said no he was younger. The man said well that's just him being lazy. I would have to agree!

Mike N.

One trend I'm noticing in this day and age, is the gradual diminishing in the number of skilled contractors (handy-men, plumbers etc.) available, which seems like a sad but natural consequence with the continued proliferation of technology. You've probably noticed a trend in which contractors are getting harder and more expensive to book, and good contractors even more so.

With this in mind, I was pleasantly surprised with my experience in contracting Saddleback Plumbing to do work at my laboratory. Saddleback Plumbing has been our company's plumbing contractor for the last few years, but I've only recently become the point of contact, taking over facility management.

We recently discovered a leak in our piping, so I called Saddleback that afternoon and the dispatcher picked up my call and scheduled a plumber to come the next morning. The plumber who showed up, named Memo, was very friendly and knowledgeable. After showing him the leak, he informed us that he'd have to shut off the water to the building, but waited patiently for us to get everything situated before shutting it down. He performed the job (replaced a section of copper piping) in short order and went on his way. The next morning we discovered that there was a 2nd leak in a PVC pipe just above the copper one! I called Saddleback and again, the dispatcher picked up right away. I explained the new issue, and she scheduled Memo to come back out that same afternoon. He came out once again very friendly. I asked if it was possible that we identified and repaired the wrong pipe, and if the PVC was possibly dripping onto the copper pipe. Memo explained why this wasn't the case, and then took a look at the new issue. He explained that the PVC pipe was a condenser line for our HVAC system, and that the connector joints were not robustly sealed (by the contractor who installed it), on top of that, the run of PVC pipe was loosely secured to the wall and it's vibration caused wear on the seal. He took out the joint and resealed it. He then added extra reinforcement to the PVC pipe running along the wall to add stability. The whole job took him about 20 minutes to complete, and since we didn't have a satisfactory outcome after the first visit, he did not charge us for this 2nd fix despite it being a different pipe. So from my experience, Saddleback Plumbing was very responsive both times, sent the plumber out promptly both times, and the man who came out, Memo was a pleasure to work with, very knowledgeable, friendly and patient. 5 stars from my experience!

Dave H.

Update: Admits to trying to barge a hole in our ceiling, but defends and vouches for that kind of work.. clearly has a problem admitting wrongdoing. Telling of the service you'll receive if you decide to get work done by them. Guess what if I had let them hammer a hole in the ceiling (by the way, YOU guys didn't call to check with my mom I DID, you just wanted to get on with the demolition of the ceiling ASAP) of course we would have to pay for the damages and they'd walk away like oh whoops not our fault we hammered a hole in your ceiling after you told us it was a VISIBLE leak

Ava Grace V.

Chris was so great! He came over, looked at my water heater and gave me unbiased options when I was on the fence about replacing it entirely or just replacing a part. I can't say enough good things about Chris and how much information he was happy to share about local regulations and the installation process.
We didn't end up contracting Saddleback Plumbing but I was so impressed with my experience I wanted to leave a review. Thanks!

Kati R.

I just want to let everyone know I would go elsewhere for your plumbing needs as Saddleback plumbing & heating cannot work on your toilet if the hardware has rust and grime on it. That's what happened to our family, the plummer came to put a new flushmate into our toilet. He said he couldn't remove two bolts that had rust/grime on them. Thus, he was unable to remove the old flushmate all because the two bolts were not coming off easy. Then he tries to put back what he messed up so we would have a usable toilet again and was unsuccessful. My boyfriend came home from work that evening and within 5 minutes cut the bolts, was able to remove the flushmate. The next day he called Saddleback plumbing & heating and told them he cut the bolts without any issues, removed the old flushmate and was asking could you send someone out today to put the new flushmate in as we need a working toilet. The guy over the phone said that he had no one to come out unless we were willing to pay $387!! This is very upsetting as they were going to charge me $187 the first time around and then the next day it went up to $387!!! So, I just want to get the word out that if your hardware on your toilet has rust & grime and it can't be easily removed you are without a doubt going to waste your time. Indeed, I would go elsewhere especially for your plumbing needs !