Saddleback Plumbing Heating & Air

Jerry L.

I give them 2 stars because they did do something for me. but it caused me other troubles. what happened was they touched drain pipe with no care, damaged or loosed the other end of the pipe, i noticed afterward, which costed me more to repair not only the loose end but drywall on ceiling.

say no to them and do some research, there are good people around. what I did was find those with highest rated + most reviewed + phone talk to feel the attitude + see people in person before you make decision, a logical thinking, unfortunately often time we forget to do so....? I started learning from my experience working with those guys

Wade F.

I'm a A/C and Refrigeration contractor that was helping a friend find a solution for their sewer problem. The stress of the situation was the fact that my friend just lost her husband who always handled all the house repairs. I got lucky once and I cleared her drain and it worked for 5 days but of all days for her problem to reoccur the day of her husbands funeral, while guests were over, that old drain just couldn't handle the demands. Now I had a small level of stress because her needs were beyond my expertise but I didn't want to leave her without vetting whoever was going to help. I actually called another plumber with tons of reviews and they recommended Saddleback Plumbing to me.

Scott was the tech who was early to the house and he was super patient with the owner and her over helpful neighbor. These are the times when we are at our most venerable and I am happy to report Saddleback Plumbing did fantastic. From first contact when I was transferred straight to the owner who kindly listened to me explain the situation to when I left the owner in Scott's hands to when I called later that night to check how she was doing everything I witnessed was competence, transparency, value and trust.

I have no hesitation recommending Saddleback Plumbing. Great job you guys and gals and thanks.

Mike T.

had an underground leak while away on business. The neighbors got turned off my water at the meter. I could narrow the leak down to a 20 foot section underground. As it was under a concrete walkway, I called Saddleback for leak detection services. I told them I did not want to pay the emergency rate and would wait for normal business hours, which started at 9am the next day. A tech in training and a seasoned plumber came out, and verified the information I had already told them. The reply was ""yup, you've got a leak. We will get you an estimate."" For that, I was charged $275. The estimate came in between $5k to $12k, which was too much.

I then called the manager asking for some of the money back since all they did is tell me I had a leak; no leak detection was used. I was told the owners would get back to me, but that never happened. I would give the company no stars, if possible, but the technicians were honest and nice. They were in and out in about 15 minutes. I hope you have better luck than I had with them, but I definitely do not recommend this company.

Jackie O.

We are very pleased with the service we received. We had general plumbing issues in our home and needed a seismic gas shut- off valve installed. Our technician, Vince, was prompt, informative and courteous. The pricing was fair and clearly outlined. We highly recommend Saddleback!

Brenda R.

Very pleased with Saddleback Plumbing. I had a very difficult home pipe repair and I was extremely satisfied with the quality of work from technician John. He was patience, professional, easy to get along with and I would have him back any time in the future for repairs. - John Roney

Joel Z.

James from Saddleback Plumbing did a complicated project at our house and I couldn't be more impressed with his effort, thoroughness, professionalism and craft. There's a ""right"" way and ""wrong"" way to approach certain projects... James only know how to do things the right way. I would highly recommend him to anyone.

John C.

Called them to look at our AC system, which was working but I figured it needed a tune-up. Guy comes out, says it's ""ready to blow"" - provides estimates for AC/Furnace replacement from $13k-$23k!

We call another guy our for a look - he notices the fan cowling was loose, and all of the plugs for the freon, etc are loose! He asked if someone recently looked at it, we said yes - he said he sees this all the time, especially in summer - people trying to take advantage. He recharged it and with $280, we are all set.

Now, we called Saddleback for an explanation and our money back ($100 for the honor of getting ripped off) - they said the service manager was not in and he would call ASAP - been a week now, no calls!

We'll keep bugging them though, also the BBB!

B H.

So they came in to do a "" free estimate "" which to my understanding .. they tell you what needs to be done and they give you an estimate.
However, the plumber came out of the garage saying "" so who's gonna pay me?""
I was very confused... pay you for what...
He explained to me he turned on some switch and now I had to pay 160 lol
NICE "" free estimate "".

Deborah A.

Excellent service, friendly and helpful techs, quick scheduling. Highly recommend! Had them out for both AC and plumbing.

Bella S.

Saddleback Plumbing is victorious again!! My kitchen sink was clogged (needed to be snaked). I called on Thursday afternoon and they got me in first thing next morning. Vince did a great job, was on time and very courteous. He was also great because I had to pay over the phone and he was so nice and told me to call him if I had any problems or questions. Ken is also a champ and I have received the same service from him. Thank you Saddleback Plumbing!! You're the best!!