Saddleback Plumbing Heating & Air

Mia E.

My family has been using Saddleback Plumbing for over 30 years. They are the best, from managers and customer service people in the office to every plumber who has helped us. They are always professional, experienced. knowledgeable, customer focused and quick to come out, and their plumbers stay with the company a long time which says alot. Highly recommend.

Cali H.

Appointment - rescheduling
We had an appointment today 1:00pm and the office just called and said a plumber was free and he had to come right now and not at scheduled time because his plumber ""cannot wait around"". I took the afternoon off work and cannot rush home early to meet the plumber because he waits to change a scheduled appointment at the last minute. We are current customers and are disappointed they cancelled at the last minute and want to come 2 hours earlier and now I am supposed to race home from work to accomdate a last minute schedule. We will not be calling again due to their many problems with canceling appointments at the last minute.

Sue K.

I would like to give a big shout-out to Memo! We have been requesting him for years but recently we needed several things done at once and he was able to take care of each of them in the most professional manner. Memo also gave us some helpful suggestions as we pondered a possible bathroom remodel. I am certain you will always be happy with his work and his expertise on all things plumbing!

Dave M.

Have used Saddleback for a couple jobs in the past. This time our technician Wayne gave us a very reasonable quote to replace our leaking toilet, and showed up on-time for the installation appointment. Unfortunately, due to the old toilet's prior poor installation, there were some alignment issues at the base drain pipe. Wayne spend a good amount of time addressing the issue, clearing the area for needed clearance, added fresh concrete for stability, and installed a new base and stainless steel flange. There was no extra charge for this unforeseen extra work. We're very pleased with their great service and full communication all along the way with both their office dispatch and Wayne's explanations at each step. Here's the finished product -- thanks Wayne!

Anne B.

My grandmother has been using Saddleback Plumbing for 20+ years. Everyone who works there is always so kind, and this review is for Memo, who came out a few weeks ago and helped address a leak that she had. He quickly assessed the situation and capped off the affected pipe and came back the next day to reroute everything! Memo was very clean, explained everything that he was doing, and was a pleasure to work with!

Dennis R.

I have used Saddleback Plumbing several times. The first was for an urgent pipe leak repair on a Saturday morning - a pipe had a pinhole leak that was causing water to drip from a downstairs bedroom ceiling. A technician was at my home within a couple of hours after my call and made the repair to the pipe very quickly and with a minimum amount of damage to the ceiling. The second time was to re-install a toilet that had been removed for some flooring work. The flooring contractors said the work was beyond their comfort level due to the way it was initially installed by the builder. Once again, a Saddleback Plumbing technician was at my door that afternoon (a Friday before a 3-day weekend!) and made the necessary repairs - the flooring contractors said the work was the best they had ever seen. Most recently, we needed a water heater replaced. The technician was able to install the new water heater with a minimum of disruption despite a couple of unforeseen problems that arose during the install process.

We're very particular about who does work in our home. I trust Saddleback Plumbing to do the right thing for me and my home.

Cathy H.

Woke up to water leak under my sink...contacted Saddleback Plumbing Heating & Air and they were at my home by noon. Wayne couldn't have been nicer. He identified and thoroughly explained the problem, wrote up an estimate, went to Home Depot to pick up a part and was done by 3pm.

Now that's service.

Thanks Wayne and SPH&A

Travis W.

I am still in shock by what transpired. On Tuesday we realized our toilet would not flush and no matter what we used or did would solve our clog. So we googled a local expert to handle our issue. They were very ice over the phone but of course would not give us any estimate or quote before they arrived (red flag #1). So upon looking at our situation, we are told well it's going to be $195 to start. This should solve your issue with a snake job. OK, let's do it. Seems expensive but need it fixed. 10mins latter, well that didn't work, I can solve your issue but it will be $250. I'll come back Thursday. Ok not happy but we are $200 in what's another $50? Thursday, guy takes off the toilet completly, can't seem to figure out what the issue is and then says he will need to come back Friday. This is now 3 days and over 7 hours. Friday he goes to wrong house and shows up late then 2 hrs in water is leaking through our celling in the kitchen. Guy say we will need to open tht up and see what happened. I ask him to leave immediately but not before he charged me. Always pay with a CC. We call this a chargeback situation! These idiots spent 3 days, took off our toilet, left us with a mess and a leak. I called Purpose Driven Plumbing. Took 45 mins, the clog was fixed, the mess was cleaned up and same cost as these yahoo's. DO NOT USE THESE GUYS EVER!

Lara H.

Saddleback quickly set an appointment to address a potential leak and a significant shower repair requiring drywall entry. As promised, John arrived during the window, and diagnosed the leak as a slab leak. He had to return two additional times to address our issues and always showed up during the promised window. More importantly, he was professional, personable, and very respectful of our home. John explained everything before, during and after repairs. His efforts made an otherwise stressful situation much better for us. Also, as a woman working from home, I felt completely at ease with John, which is a reflection of his professionalism and kindness. Couldn't recommend John or Saddleback more highly.

Jerry D.

We recently had a major leak in one of our kitchen faucets and called Saddleback plumbing out to fix. Michelle in the office is amazing to work with what a delight. We were ready for a new faucet, and Tyler was the repair man dispatched for the job. He is amazing, very considerate, knowledgeable, and efficient. We have used Saddleback Plumbing many times through the years and they have always given us the best in-service.