Saddleback Plumbing Heating & Air

Brian P.

Quick scheduling using on-line request. Rep called first thing next morning. Appt scheduled to meet our availability. Tarek showed up on-time and made solid recommendation. Great guy and great quality of work (I know my way around plumbing but job was too big for me to handle). Respectable pricing and excellent quality of materials. Very pleased. Thanks Tarek (and Issac who came by to help).

Rhonda T.

I would highly recommend this company. The customer service was off the charts great!!! Chris C. And Scott were punctual, professional, and courteous. They analyzed the problem with my kitchen sink plumbing problem fast and efficiently, and then gave me a few options of how to fix it. I called them at 2:00pm, they had a cancellation, and were at my house at 3:00pm. I told them it was urgent that I have the problem fixed the same day, and they drove around to get me the parts I needed, gave me a discount to be competitive, and had the job done in 2 hours. I highly recommend them and give them a five star plus rating! I will definitely call them for future problems I might have. Thank you very much ""Saddleback Plumbing Heating and Air Conditioning""!

Guy L.

These guys did an exceptional job from start to finish on my remodel, I highly recommend them to all me friends and family.

David P.

I've had neighbors recommend Saddleback and I may have a project coming up. In reading these reviews, I'd bet that most of these 5 star reviews are written by the same person. They all mention the techs by name and they all end with the same type of short closing sentence. Hmmm

Anne T.

Very pleased with the work done by Saddleback - after 3 pin hole leaks, we decided to have the whole house re-piped. They did a wonderful job for a reasonable price. The plumbers are courteous, knowledgeable and friendly and they go out of their way to clean up. We've used them for other plumbing repairs as well. They are honest and reliable.

Justin C.

Our AC has been down and when we called Saddleback, they fit us into their busy Saturday schedule. Russell came out today and was great. He performed diagnostic testing, figured out the issue, and got our AC back up and running. We appreciated that he arrived earlier than our scheduled time. Russell answered our questions and was courteous and professional. Thank you!

Phil C.

I've used this company in the past for drain cleaning and had a great experience. The kitchen drain is clogged so I call them again this time to schedule an appointment for someone to come unclog the kitchen drain. I'm on the phone with the schedule person who is very scattered and sounding confused. She schedules my service to take place the next day between 10 am and Noon. I provide my contact number and my sons cell member since he was going to be the person at home to let the tech inside.
Appointment day rolls around and no one has arrived nor called. Finally at 12:30 I call them and get the same scattered representative on the phone. After a couple of minutes she tells me that my appointment is for the next day. Unbelievable! My advise to the business owner is to find a new schedule coordinator. The current one is clueless.

G G.

We had a home for sale in Lake Forest that had an air conditioner that needed servicing before close of Escrow. After throwing another tech out of the house for a ridiculous scammy estimate (he wanted to replace a 5 year old unit that was getting the house cold), I came upon Saddleback Plumbing, Heating & Air Conditioning on Yelp. Time was short until close of Escrow and I live out of the area and could only be there in Lake Forest on a certain day. The person I spoke to at the office fit me in, even though I was initially told that they were booked for several days out which I greatly appreciated. The tech was on time, professional and took his time to thoroughly check the system and told me that we needed some refrigerant. He took time to explain everything to me and the price was very reasonable for the work. He also took the time to write up what he had done on the receipt for the new owner. Highly recommended!

Tom L.

My AC system was leaking, and the serviceman came and didn't inspect completely and then replaced a portion of piping from the drain pan. Literally to the right of the replaced portion was a rusted out connector to the drain pan where the leak was coming from, and he had to come out a second time to try and see if he could take that out. He couldn't, and said that I'd have to replace the whole pan since he thinks the leak was due to incorrect installation, which could be true. So basically I paid to have the problem not be fixed. They were good in crediting me the money for the initial work, but the repairman walked away saying he'll never work on my unit again. Huh...?! What's with that?! Definitely had high hopes they could solve my problem, but sadly not the best response I was expecting. Maybe the company told him it wasn't worth it to help me further, but not happy with the result.

David L.

I purchased a deal on Angie's list to replace a hose bib. I selected 3 days and times to have them come out. Since I did not receive a phone call or email from them after 2 of days had passed, I called them and spoke with a service rep. She said that they did not get the selected days so we scheduled for an appointment. So today James came out and I gave him the details of the job. Since there was not enough copper pipe, he was able to remove old bib by melting the old solder meanwhile he took precautions to make sure not to damage valve right next to it. I was very impressed by his competency and he made it look easy. Thank you James! You are the best !