Rudy's Plumbing

Sue S.

Easy to make a timely appointment. They have a nice text system that alerts you when your team is arriving.
The guys were pleasant about my request to remove their shoes since I had just cleaned the carpet.
They identified the faucet issue quickly and repaired it and then insisted I witness the problem was resolved. I then asked them to look at a toilet that had just started hissing and they were happy to help. I will use again

Valerie J.

Looking for a good honest plumber is really stressful! Don't worry anymore, because your search is finally over! Rudy's Plumbing did an awesome job! They are very timely and honest! Kathy is the office representative and she is very helpful and communicative. Rico is so knowledgeable, patient, and kind. He is very thorough and gives great advice! He is honest and will only recommend fixing what actually needs to be fixed. He will let you know if he sees something that might need to be fixed in the near future so you can have a heads up to start saving. He is a friendly man that truly cares about his customers and is very down to earth with knowing that keeping up with house maintenance costs can add up fast! We also had two of his workers Victor and Christian come out to our house and they were also professional and respectful like Rico.

S H.

I thought I'd save someone the hassle, time, and money if they have a similar situation.
I own a small salon, I had a leak that occurred in my shampoo bowl - a plastic drain tube was cracked (simple fix, but I'm not a plumber nor do I have the tools) I had a plumber come out to analyze it and immediately he told me what needed to be done (unbolt the shampoo bowl, slide it forward to get in there and replace the tube) this plumber was unavailable as he had several other jobs, so this is when Rudy's Plumbing comes in.
Quoted me at around $187/hr. Before they sent Victor out I sent tons of info and photos to which the owner thought was a simple fix as well.
Victor get here, I show him what drain tube was available at Home Depot that the other plumber found for me - heads to Home Depot but comes back w/ several random parts that he glues and puts together.
He works on it couple hours, I bring him a nice coffee and he says he's finished - he goes to test it out for the first time and as he cranks it hard back on one of the faucet hoses back onto the water valve which came bursting, the hose spraying everywhere. The nut on the hose that fastens to the valve broke off. he seemed almost excited it broke and shot up and said ""I don't have this hose, do you?"" To which I said I didn't - and he sprang up took the coffee in hand and said he couldn't finish it without the hose said Kathy will call me to reschedule and ran out of there.
This caused me to cancel all my and the other stylists clients. I myself ordered a new faucet in order to get the hose and I replaced that portion myself (turns out you can actually just get the hose at Home Depot).
I get everything tightened up, turn on the water, the leak was still there.
I waited for a call, from Kathy - in the meantime I used towels and such to soak up the leak.
I contacted Kathy once more several days later to ask if she had any plumbers available to finish the job, she sends Victor back over.
He tells me that now it's the drain itself that is leaking said it was a quick fix - ""it had a silicon before.. but now i'm putting plumbers putty which is better"".
He works on it maybe 40 mins and he said it's all done leaves saying ""Kathy is going to call you and bill you for everything from the other day and today"" I say okay and thank him profusely.
I turn on the water and now all of a sudden there's a leak from the neck of the bowl to the outside, which has NEVER happened before.
Even for me, I could tell this is an issue caused by whatever Victor did to put the ""plumbers putty"".
the drain wasn't even all the way down to the hole and the putty- to this day (2 days have passed) is like playdoh and the drain is loose.
I send Kathy a photo promptly and let her know that a new leak was created.
Then she said ""since the leak isn't fixed it's free of charge. The space is too tight and Victor can't get in there.""
I respond saying I appreciate them trying but he's never mentioned this at all and that everything actually unbolts so it can be moved without damage. I told her that I hope that Victor didn't cause damage to the actual system as I was finally processing everything and every red flag, I started getting a gut feeling. No response.
I call upon 2 plumbers who have no communication with each other both confirmed Victor had shifted it.

They also added that they most likely said ""free of charge"" not to be decent but because they're trying to not assume legal responsibility because they know they messed up and actually damaged the system.
I was disappointed, I wrote them an email letting them know how disappointed I was and would've just appreciated honesty in his expertise and didn't know what he was doing especially dealing with a system that costs $850 not including shipping to replace.
2 days later, still no response.

Update: my new plumber showed me what Victor did... he didn't even wrap the whole thing with putty (like you're supposed to).

Maria R.

Called about a few items - a clogged sink, a stuck shower control (needed a new cartridge), toilet reseat (wax ring) and cut/replace an old garden hose bib.

The nice lady who answered set up an appt for me (not an emergency).

They can use text msgs to communicate an arrival time and/or add'l questions, & status - they also sent a very detailed itemized invoice (receipt) with the terms, etc. I paid by check and the charges were fair. I had used them several years ago too, when a leak sprung near the water meter.

Rico (the owner now, Rudy's son) came too and explained everything clearly; he and Juan did excellent work and left the areas clean. We just had to wait 6 hrs for the new caulking to dry around the toilet & shower knob edges.

Another excellent experience with Rudy's Plumbing - 5+ stars!!

Gary G.

Victor and Christian showed up on-time, were polite, efficient, clean, and effective at addressing our needs. This was the 2nd time we've used Rudy's Plumbing and we'll use them again when we have future plumbing needs. This time they came to install some new kitchen faucets, reconnect the washer and dryer, and address some other minor issues.

Kennedy A.

My kitchen sink was clogged up. I called this company. They lady over the phone was very nice, understanding and flexible. Gave me all the info I needed, from dates , times and pricing. When the two guys showed up to o my house one had a mask on , one didn't. I have a sign on my door asking for outsiders to wear mask since elderly does live in the house. Totally ignored that. They made comments to each other regarding the condition of my house. And discussed how they were going to over charge me. Told me almost 800 to replace the pipes under my sink and that they were the wrong size and meant for the bathroom. I was frustrated my sink was clogged and ate that point price was no issue. But I'm glad something told me not to go with them for the job. I had three different companies come out to give me estimates. And they all laughed and said it's not nearly 800 to change those pipes, the pipes are the right size and not meant for the bathroom, and all was need was unclogging. The other three companies looked at it and actually took the time to find out what was wrong. These two men came in disrespecting my house, over charging me, and not even trying to actually figure out the real issue. Imagine if I would have paid the 800 to change my pipes , and the issue continued. I'm glad they had bad vibes so I wanted them out of my house quickly.

Mark S.

Rudy's Plumbing came out and helped resolve a sewer issue we were having. They came to the house on time. When on site they were tenacious in sourcing the problem, even setting up several tests and observations to find the cause of the problem. In the end they were excellent commutators and we were able to resolve the problem.

Garson Y.

I had a toilet/stoppage issue and they came out and fixed. Great straight forward service of which I appreciate. Would use them again in the future and I try to support local businesses first where possible.

Sara A.

Always on time, efficient and friendly! Rudy's Plumbing is on it! Between my unit and my landlords who live in the attached unit (duplex) Rudy's has always provided an excellent service. They are always our 1st call for any plumbing needs! Highly recommend!

R F.

My family has been using Rudy's Plumbing for awhile and they are awesome. From scheduling with Kathy (super friendly and efficient) to the timely arrivals to the expert service, I'm always so appreciative and impressed. Their fees are fair and all of their plumbers are super courteous and professional. I'm so grateful that this family operated business services the San Gabriel Valley!