RS Andrews

Jennifer H.

Previously I'd had a very good experience with them - high prices, but you get what you pay for. They replaced a toilet last time and I asked them to come back and do the same for my other two toilets. The toilets they installed were a different, much more expensive brand, and the handles are extremely loose, the way you'd expect them to be on a 20+ year old toilet. I asked him to tighten them and he said they were supposed to be that way. I pointed out the other toilet they installed wasn't, which was when he realized he'd spent 3 hours installing the wrong ones. Now they're refusing to install the correct ones, and I'm out $1800.

Pat K.

Had them here 2 weeks ago to replace leaking hot water faucet on washing machine. Quoted price $354.00 for a simple replacement of a $9.00 part. After questioning, price reduced to $270.00 rip off. Called to complain... still waiting for a reply. Also have a contract for HVAC check up twice yearly. Always telling me I must have replacement parts. Constantly telling me to replace furnace... They come across as threatening. Won't use them again.

Jean D.

Very disappointed in the price . Way too much for the work done in less than an hour thd tech unclogged my toilet and sink replaced my garbage disposal and switched out a tiny water tank ( Bill attached) will not use again

David M.

Sadly this company has gone downhill over the last several years. There was a time their focus was taking care of customers. Then it became an up sell game for them... Have had a yearly prepaid service contract for a number of years and they began selling parts (caught them trying to sell things like starting capacitors that they'd sold us less than 6 months prior). Trying to push duct cleaning, drain sanitizers, etc. etc. The last two maintenance appointments, we were told we ought to upgrade our systems to new systems (theory that it would save us $ in utility expenses, etc.). They tend to not take no for an answer unless you're insistent and tell them you done talking. Also, beware of their plumbing division unless money is no object and Fort Knox is petty change to you. I unfortunately cannot recommend anyone else at the moment, but can honestly say I DO NOT RECOMMEND THEM AND DO NOT PLAN ON USING THEM AGAIN. IT HAS BEEN MY EXPERIENCE THAT RS ANDREWS IS DISHONEST, UNTIL PROVEN OTHERWISE,

Kim C.

I had my outside unit ice up. Was very satisfied with the service tech Amir. Explained everything to me and fixed the issue. Checked all aspects of the system to make sure everything was working well before leaving. I have a very old heat pump system that a lot of techs don't know how to work on. Amir was very knowledgeable and courteous. I will use them from now on.

Sandy S.

Plumber was suppose to arrive between 10 and noon. Still no sign of a plumber by 1 pm. Completely missed his service window.

Dixon G.

Our tankless water heater started leaking. The R S Andrews tech came and said we needed a new heat exchanger. After some time on the phone he told us a new exchanger was not available for our water heater. He said we'd have to replace the entire heater, for a total price of over $5000! I called the manufacturer, and they told me where to purchase a new exchanger, for about $300. I got a local plumber to install it for an additional $300. In short, a little leg work on my part saved us about $4500! In addition, two other companies I talked to said that $5000 for a new tankless water heater is too high! Be careful dealing with this company.

Keith B.

My last water bill was very high so I suspected a leak. I contacted a plumber and a Leak Detection company. and they were not able to find the leak. I contacted RS Andrews and Mr. Todd Allen came out and began by asking me many questions about my problem and he even contacted the leak detection company. He walked my property with me looking for a leak. Finally he discovered that I did not have a leak but instead had a neighborhood irrigation system attached to my meter. And the irrigation system had the leak. We shut off the irrigation and my problem was solved. I highly recommend Mr Todd Allen with RS Andrews. He truly cared about my problem.

Matthew W.

This company is one of the worst when it comes to plumbing. We wanted tankless water heaters throughout our home and were advised against it from a technician. We trusted the technician and went forward with their advice. The day after installing the new water heaters we were left with cold water for over a month. We hoped it would get better on its own and traveled only to return a month later with the same issue. We specifically requested a different technician only to be met by the same tech that did the bad install job, but this time was met with an attitude by the technician. We were given a promise by Brad, the manager, that the issue would be resolved. The second technician came around and somewhat resolved our hot water issue, but it was still worse than it was before we hired RS Andrews. We decided with our bad luck to bite the bullet and be left with our situation as the manager told us if we weren't satisfied with our product that they would promise their 100% satisfaction guarantee (as seen on their website) or our money back. Flash forward months later, we find a reputable plumber outside of RS Andrews who actually corrects their issues caused since we have no faith or trust in RS Andrews to get the job done. We decide to call RS Andrews to remove the water heaters as we're not 100% satisfied and they deny that they offer the guarantee even though it is advertised plain as day on their site. In all my years of working and dealing with vendors, specifically, plumbers, these guys are the absolute worst. I would leave zero stars if possible. Best of luck to anyone who decides to deal with this headache of a company.

Craig L.

I have used RS Andrews for years. Most of their employees are competent at what they do. The concern I have now is that you have to watch them constantly when they are in your home. It never used to be that way. And I would always show the service rep where the furnace, AC system, plumbing area, etc. was, then leave them alone to work. In the last couple of years, they have stolen a bottle of liquor, a metal box that I kept valuables in, and a wrist watch from my bedroom. I have signed a service agreement with them, so will let them in my house while the agreement is in force since I paid for a full year. But I will stay with the person while they are in my house, then start using another company.