RS Andrews

Margaret M.

We called RS Andrews for a Fall tune up on our Furnace- currently experiencing no problems or concerns, just a routine tune up... imagine my surprise when the service report emailed included suggestions for a $17,000 unit replacement! We scheduled our appointment on a Saturday morning from 8-9AM- receptionist called to state the tech was having problems with his truck and would be late, service tech arrived at 10:21AM and spent 90 minutes doing a routine tune up!?! After completing his tune up he emailed a report of services completed including checking the Evan coil, replacement of filter and inspection of blower, flue, motor and blower cap. Advisor told my husband that the motherboard was bad and motor housing had a crack that could be leaking CO gases into home (even though he ran a CO test and put on report that it was Good. Also, we have several CO detectors in our home- never having sensed an alarm). The work suggested included $4,250 of repairs and a large message reading """"WE DO NOT RECOMMEND REPAIRING FURNACE DUE TO AGE (2006). WE DO NOT RECOMMEND OPERATING FURNACE."""" With further quotes for three furnace units suggested as replacements ranging from $17,000 to $12,000 and to complete ASAP. After not having any problems, being quite shocked by this quote/service recommendations we contacted another competitor to perform the exact same Fall Tune Up. The competitor sent a Senior Service Tech who completed job in less than an hour and also emailed a report of work completed which did not mention *any* of the work that the RS Andrews tech did and stated on report """"All operations OK"""" I was very leery of the quote but after having a second opinion by another company and NONE of the repairs suggested nor a replacement were recommended; I simply cannot trust RS Andrews and would encourage other customers to seek a second opinion! One star for work/late tech, an extra star given just because the RS Andrews service advisor was kind and used shoe covers before entering the home.

Giovanni R.

Called 1 week in advance to set up an appointment to get a NEW HVAC system priced out. Put the appointment date/time in my calendar. Got a call from the company to confirm appointment the night before, called back and left a message confirming this appointment, nobody shows up. Call them 1 hour after appointment time to check on status and they say appointment was never confirmed by me so they cancelled it. They add insult to injury saying tech called me this a.m. to attempt confirmation, which was a lie. We've given 3 major companies the opportunity to earn our business on this job, likely a job that will be priced between 10-15k. RS Andrews has failed with the basics...communicating with a customer. Casteel which is a competitor is 1000% better at all aspects. Thanks for making my decision easy RS Andrews on who to use for this job!!!

Jen A.

I was told that the technician was on his way, but he didn't show up for another 1.5 hours. He spent five minutes and said that he would call me later with an update and he did not. I called the office and they said that he would call within ten minutes. He did not. He called later, just to tell me that he would email later with a job proposal after consulting with someone else what needed to be done. He did not. I never received that email. Not a call. Nothing. I don't think this technician is seasoned. If he is, then I smell discrimination. I called another company and their technician was on time, took one look, and knew exactly what needed to be done.

Crystal C.

My experience was great! I got same day service and my technician Jason was awesome! Jason was knowledgeable about my plumbing issue, he knew immediately what the cause and source of my problem. He showed me what needed to be done and what he did when finished. Great service!! Thanks R.S. Andrews

Nitin M.

Mr. Brad, who heads the plumbing operations, is one of the nicest person's I have ever met. He is an immense professional, always courteous. He is extremely knowledgeable about his trade and I trust him completely for all my plumbing needs for multiple units. He is someone who collaborates effectively, keeps one informed and is equally apt at execution and sticks to timelines. I would highly recommend Brad at RS Andrews for all your plumbing projects. Immense pleasure working with you.

pat m.

I recently called R.S. Andrews because my plumbing pipes were making a loud noise when I turned on water faucets or flushed toilets. The tech came out and told me the pressure valve on the water coming into the house was broken and he could replace it for $549. I questioned him on this, since the valve was replaced 6 months ago. He said the valve was a cheap one and was broken. I contacted the first plumber that installed the valve, he told me to get an inexpensive pressure measuring device which I did, and told me how to adjust the pressure. This took five minutes and fixed the problem. Nothing wrong with the valve. This company is either inept or dishonest.

David W.

The technician told us that there was a buzzing noise from our water pressure regulator because the wrong one was installed and it was shot. He said he would replace it for $500. We declined, because it had just been installed 6 months previous. It turned out that the buzzing was solved by adjusting the valve with the turn of a screwdriver. Would never do business with them again!

Linda C.

I got a deal on Angie's List so I hoped this was a respectable company. A friend had told me what was wrong with my toilet. RS Andrews came out and lied about what was wrong. I got a second opinion and my friend had been right. I saved $650 by getting the second opinion. Even if they had done the repairs RS Andrews had quoted I would have still saved $550!

Paul M.

If you are looking for someone to show up on time, this is not the company you want to use. If you are looking to get a quote for the work in a reasonable time frame, this is not the company for you. We are purchasing a home and needed a quote right away. The tech who came was very nice but had technical problems and couldn't produce the quote right there. He said he would send it first thing in the morning. Didn't happen. By lunch I called the office where I was told they would get it to me that day. Didn't happen. I called again the next day and was told they would have it to me after another 24 hours. Even after I explained to them that my due diligence was ending that day. I have yet to receive this quote. Wouldn't use this company if they paid me.

Dr F.

Pros: * Next day appointment. * Technician was experienced, professional, and thorough. * Problem resolved in one visit; routine maintenance performed too. Cons: * VERY pricey. * Hard sell to purchase extra services.