RS Andrews

Mauri S.

I bought a new house that I haven't moved into yet. Called RS Andrews, I was quoted an appt time of 12pm to 3pm. I know plumbers get busy so to give them the benefit of the doubt I took the entire day off just in case they could not get there within the hours allotted. Not only did they not show up within the hours allotted but they didn't show up at ALL, they called 3 times to tell me that the plumber was """"on his way"""" once at 2:30 and then at 4:30pm the next time at 5:21pm. I firmly believe they kept telling me he was on his way so that I didn't call someone else to come out. I could never reach anyone when I called during business hours and the only time I could reach someone was the 3rd party after hours dispatch who didn't know anything about the plumber's location. I spent all day in a vacant house with no running water--waiting for a plumber that never showed up. I wasted a day off. Extremely disappointed with the fact they didn't hold up their end of the bargain. Will never try them again.

Judy H.

We used RS Andrews 3 years ago for HVAC maintenance, and was pleased with their service. However, the experience in the last year has left little desire to work with them in the future. Back in the summer, we tried to schedule an appointment for HVAC service, and was told that they couldn't schedule anything for at least 3 weeks. Then this week, we tried to schedule an estimate for water heater replacement, the guy called the morning of the appointment saying traffic is too bad to make it to my side of the town at 8:30, so I rescheduled with him for the following day at 6pm. Then I received a call from the office the next day stating the plumber is not available for appointments this late. Why reschedule with me if the appointment time cannot be honored? We are disappointed in the direct RS Andrews has gone, and will be looking for another company to work with.

Carlton H.

When we were buying our new house, we had RS Andrews come out and professionally inspect the HVAC system and provide feedback on its condition. The information they provided was invaluable in establishing a fair price and agreement on the house and saved us from any unexpected and potentially costly repairs. They manage and maintain our system and we simply couldn't be happier. I highly recommend RS Andrews to all my friends and family.

Christie M.

RS was supposed to be here to replace a few parts on a faucet between 12 and 3 today. Never showed up so I called. Was told they had not expect to run over but did. I explained that it would have been nice for a courtesy call to let me know this. Now I have to wait another 45 min for the tech to get here. That I was his next call. A little unprofessional in m opinion not to at least call and notify client that they were running behind.

Louise T.

Don't waste your time or money on this company. They prey on people that are ignorant as to their HVAC units. Their prices and service suck. It took me 2 months to get an appoint for a maintenance on my HVAC heat unit, which I had paid $167.00 and when they did come they suggested another $1,000 of work on a 3 and 1/2 year old unit. Their prices were 10 times higher than their competitor's. Expensive lesson learned, always read ALL reviews.

Matthew O.

Scheduled an appointment a week ago for this morning between 9 and 12. They still haven't shown up and will probably make it out here by 1. I now get to waste my whole Saturday waiting and having them install a water heater that should have been done between 9 and 12 as promised. From their satisfaction guarantee """"We never want to waste your time."""" Too late for that I guess, hopefully the service will at least happen. Service tech showed up and the first thing out of his mouth is that they would not be installing a water heater today. No explanation as to why. Then I was quoted $1600 to replace a water heater that costs $350. Stay far away from this company, I guess they have to charge $1200 in labor for a three hour job to pay for all of those radio adds.

Gill F.

Been using them for 8 years and just came to the conclusion that I have been scammed. Over charged on numerous occasions. Funny example, the RS Andrews tech used Duct Tape to fix something. Yes, Duct Tape. Now I know why he was on the phone all of the time with other technicians. He had no idea what he was doing. That's what my new technician told me. I always suspected it because things kept breaking. I live and learn.

Brittany S.

I rent my house and the landlords live in another state (which can be difficult when house repairs are needed). RS Andrews makes the communication/scheduling/payments/repairs super easy for everyone. I had a shower leak, causing some minor flooding in the basement (frustrating!!) RS Andrews came out and their technician was able to fix the problem within 30 minutes. No muss, no fuss. Simply explained the problem to me to where I could relay the info back to my landlords; made sure everything was 100% before he finished. I have never had a plumbing issue before (I thought it was going to be a nightmare!) RS Andrews made the repair faster and easier than I could have ever hoped for. Thank You!!

Ray T.

Called RS Andrews.... Water was overflowing from the pan. Tech came, looked at it and called me. You need a whole new unit. I was like, my unit still blows cold air and works fine. I just wanted to see if he had an idea why the water was overflowing from the pan. He stated that he could get an engineer over to my house and give me an estimate on a new unit. I told him NO. I came home that night and found out the water line was clogged. I blew into the pvc pipe to unclog it and BAM. It was fixed. Water starting going down the pipe and to the outside again. Waste of my time and waste of money to have the TECH come out and look at it.

Zach W.

RS Andrews installed a new Furnace / Air Conditioner and Water Heater for me this year. Service was excellent. Both jobs took a bit of time but they kept my place clean and from what i can tell they did excellent work on the instal. My AC bill this month is half of what it was last year at this time with the new Lennox Unit they installed. Water pressure is excellent after the new water heater instal as well. I couldn't be happier with their service and products they installed. Im sure there are cheaper options out there but im not interested in rolling the dice with a cheap option when it comes to Furnace and AC work. RS Andrews will get my business again if I ever need them.