RS Andrews

Julie L.

I bought an Angie's List deal for RS Andrews in December for $100 to get $200 worth of services. I have a pull out sprayer on my kitchen faucet and the hose leaked. I also had a hose connecting my gas grill from the natural gas outlet to a Weber grill. I decided to use the Angie's list deal to cover the services of getting these two hoses replaced and figured the cost of the two hoses would be $50-$80 tops. I provided pictures and the make and model of the faucet and grill but it took them 5 weeks to get the parts, although I am sure they are pretty standard parts. The plumber came out and was here for a while, then left to go get more parts and was gone for 30 minutes, then came back to finish. From the time he arrived until he left was 90 minutes. Imagine my surprise when he handed me a bill for $524! When I complained he removed the $59 service fee but told me they had over $250 in parts (the standard parts at Ace hardware are about $20 each for the hoses). The bill did not break out the cost but listed 'Flat fee' of $285 to fix the faucet hose and $185 to fix the grill hose. Including what I paid for the Angie's List deal my total cost was $365, much too much for two simple hose replacements. If you are considering using RS Andrews BEWARE the exorbitant costs - pure robbery!

George S.

I used R S Andrews to replace my 2 HVAC systems and was very pleased with the work, service, and price. When I needed some minor plumbing work done, and since I am a Smiley Club member, I called them. I wanted to have the faucet/shower trim and drain trim in the upstairs bath replaced. I furnished the material. My appointment time was between 9 AM and 12. The plumber arrived at 4 PM. The job took about 1 hour and the charge was $660 less 10% for the club membership. I feel that $600 for 1 hour work is unreasonable. He did, however, do a good job. I do not plan to use them again.

H R.

Ben was wonderful! Came quickly and saved us from a much bigger problem. They're work was complemented by an independent water mitigator (another issue) and said they are clearly a wonderful company. Ben is also very patient and explained everything in detail. I really appreciated his help. Will definitely call them again!

T G.

I replaced my 15 year old systems with new Lennox systems installed by RS Andrews. I had the company come out, give recommendations and installed what they recommended. The only good part of the experience was that they were able to install both systems in one day. It wen down hill from there. The system failed the first city inspection and took over a month to correct. The new system does not heat all of the rooms. The two back bedrooms are still cold. I never had this problem with the old system, even at 15 years old. The fix recommended by the serviceman was 1500 and had no gaurantee it would fix the problem. Finally, today, the coldest day in Atlanta in 20 years, my heat pump for my first and basement floors stopped working. I called customer service, and I can't get an appointment until tomorrow. Meanwhile, it is 8 degrees outside, 60, inside and dropping. I have a two year old and 2 small dogs that are freezing. Luckily, as of now, the upstairs unit works. But who know how long? Oh, and I am a member of their club, which is supposed to give me preferred service, as well as the system is brand new and under warranty. I cannot recommend them to anyone.

Julie J.

I can not express my satisfaction enough. Jamie was the best! We needed to replace our water heater in a home we just bought. He came on a Thursday and gave a thorough estimate for the service. He came on Friday to install. He left the room (our laundry room) cleaner then it was before the install. He completely cleaned the rust from the previous water heater off the tile floor. We believe you get what you pay for and Jamie did not disappoint.

Nancy E.

Dont use this company. They are manipulative and tend to over charge and take advantage of an emergency situation. It took them more than 8 hours to come for an EMERGENCY.

Pat S.

RS Andrews customer service sucks! Chris took my call, scheduled appointment and no one showed. Chris called later in the day to say they were waiting to hear from me! What! When I called back I got Tamara who said the job wasn't assigned to anyone so no one showed. She was to call with another appointment and two days later I'm still waiting to hear back. I want a full refund of my annual service fee. Customer NO service!!!!

Lynda B.

I trust these guys and they have always had great customer service and reliable work. I feel very confident in them and I can't say that about most companies I work with!

Rebecca H.

do not use this company! I had been using them for 20+ years and it was fine.. over past 4-5 years they have overcharged me, suggested completely new units when i didn't need it, horrible customer service (politely talk to someone about an issue and they don't care), and I'm FINALLY dropping them. Should have done it a long time ago.

Cassandra M.

Do NOT use this company! Bottom line, I had work done on a rental property. I made it clear that I wanted them to call me before they did any work. They did not call me. They did unauthorized work, overcharged me and went ahead and ran my credit card (which they had because I paid for the membership). Both my husband and I have called repeatedly, the people who work their are very nice on the phone, but the owner/manager/anyone has not called us back. The only reason that I even know what work they did was because I asked the person in the office.