Roy's Plumbing Heating Cooling & Electrical

Del D.

I called this company for a problem with my drains in the basement. They had said they are sending there best specialist. Great... They arrive do all the checking around the house, use there snake outside, also snaked inside, no luck with unclogging the drains. He proceeds to say I need to get rid of one wash basin in the basement, for i have a double base sink and a single, wants to rearrange all my piping, etc for a mer cost of $8,900.00. Really! All for a sink that needs to be unplugged. He was here 3 hrs for this estimate! I have an older home, and a few other plumbers advise, be aware if this company and don't sign there agreement until you get another opinion! Job was done from another plumber for $300.00 .

Caroline H.

Motor in my furnace broke. I am a young homeowner, so I took someones advice and called Roy's. They showed up, charged $80 and then told me that the piece I would need to replace in my furnace would cost $700. The only other option they gave me was to replace my 8 year old furnace for $2,300. Called in another guy and he fixed the furnace-labor and part-$350. HALF THE PRICE OF WHAT ROY'S SAID! The part they use is apparently the Louis Vuitton of furnace parts.

Jennifer T.

The tech who came out to our house was friendly and seemed knowledgable but tried to sell us a digital thermostat for $200 when it is listed on Amazon for $61.99 (Honeywell FocusPRO 6000). I am all about supporting local businesses over Amazon but that mark-up is unacceptable. I was also told a wifi enabled thermostat would cost over $400 but I found highly rated models online for $150-$200.

Buffalo, NY

Al D.

I initially called Roy's on a Saturday. The plumber came out on the same day at the scheduled time of the appointment. His name was Matthew and was very knowledgeable. He quickly assessed the problem and fixed the immediate need. However, I needed him to return again, after I purchased some parts. Upon scheduling the return appointment, I also asked if they could perform an estimate and work at my rental property located in Tonawanda. They required a form to be completed along with payment information. The form was completed and returned to them, less my credit card information. I did not want to provide this information until I had an estimate and approved the work to be completed. The two people in customer service advised that the owner of the company had to approve the form prior to scheduling the estimate. This seemed along the lines of micromanagement for the owner of the company to want to approve each form. There was nothing to approve, I wanted an estimate at my property, a very standard request. Both customer service representatives, Julie and Allison, were not customer oriented and advised if I did not 100% complete the form and include my credit card information, that they did not need me as a customer. I was very disappointed at their statement as I initially really wanted a consistent plumber that I could trust. I had worked with Roy's in the past, and am not sure why they were being forceful in obtaining payment information up front. This was a rental property and I had already given authorization that my tenant was going to be on site during the estimate. Overall, it seemed like too many phone calls, emails, paperwork for a quick estimate and minor repair. The repairman was wonderful, however the inside staff were rude and the quality of their work should be evaluated by their supervisor, as they are losing my business.

A C.

***ALERT*** DON'T CALL ROY'S PLUMBING...I've been accused of extortion from the owner of Roy's Plumbing. His name is Mike Dollendorf. Mike's direct email is: MRD@roysplumbing.com. I'll tell you my story. I have all receipts and emails to date. This is a true story. A little over 2 years ago I had called Roy's to have them check out my furnace. The furnace motor was making a loud noise. It was suggested by ""their"" crew that I needed a new furnace. How much? $4,350.00. Well, they wanted to put a red flag on the unit but it was still working, barely. Who has $4,350.00 laying around? Called their competition and found out that the blower motor was shot and it would cost $360.00. I contacted Mike directly via email, although his response was quick, things got real ugly-extortion, ruining his business, etc. Well, I did suggest to contact a lot of ""folks."" This included Better Business Bureau, Federal Trade Commission for Consumer Protection, etc. Seems that someone was working on commission, but I am sure they will deny that. Anyway, after a lot of negotiations and complaints, Mike decides to replace the furnace for FREE. Yes, FREE. It was the right thing to do...after all his staff was pulling a fast one on me and trying to get away with it. So, this spring I receive an email from Roy's saying that I am one of their best customers and offering me a $59.00 furnace tune-up with a FREE furnace filter valued at $20.00? I made the appointment and everything was scheduled with a date to come in. Just prior to my appointment I received a call from Customer Service, Amanda, stating that Roy's is unable to come in because of a ""situation"" that happened. A situation? A message from their service Manager, Tom. I guess they mean what happened above. Are they done with me, probably...but I am not done with them. Here I have a new furnace under warranty so if anything goes wrong, even after I have my yearly tune-ups, they will NOT cover my warranty? The manufacturers of this unit is not going to like what I have to say...that the owners of this company will not cover the warranty of ""their"" unit. Well, Roy's, you made a PROMISE on your contract that you would cover this warranty, as long as I follow the rules. You break your promise, I break mine! This may be a problem for you. The internet has given me the opportunity to forward my ""opinions/reviews"" so everyone else can be aware of buyer beware. ***ALERT*** DON'T CALL ROY'S PLUMBING!!!

John A.

On 02/21/2015 my tenant in the bottom unit of my 6 unit apartment building called me that there was sewage backing up in their bathtub and the toilets were not flushing. I finally got Roy Plumbing on 2/21/15 at 5:41 pm. to get an appointment. I spoke with C- - - - there and explained that I was out of town and would do anything they wanted to guarantee payment to complete the work. C- - - - said that they could be there at around noon on the 22nd, and he would send me an email form to fill out with my payment information, and would need a person to sign for me on site. I agreed and following that conversation I never received that email. I called the next morning at 8:09 am and asked for C- - - -. The rep on the line was very rude, and said that he wasn't C- - - -. I asked who I was speaking with and there was about a one minute pause. I had to say hello a couple times before he gave his name T- -. I asked if I was still scheduled for 12 noon today. He snapped back at me that I wasn't in the schedule. I explained that C- - - - had assured me that they could be there by noon, and I didn't understand why I wasn't on the schedule. He asked if I filled out the form for access to the property without me being there, and I said C- - - - never sent it to me. He said sorry we can't come without that form. I explained that my tenants had feces in their bathtubs and to please keep the crew on schedule for my job. I told him to send the form and I would return it asap. He refused to do anything until the form came back,and hung up on me!. I got the form and filled it out on my mac and had some problems getting it to work properly on the mac. I called back, when they answered, I said hello is this T- -. No answer again, I thought there was no one there finally he said ya..I said I'm really having a hard time with this document. Could I re write it the same way and send it on my writing program. He said no it has to be on their document and when we get it I'll call you back, and hung up on me again. I figured out a way to send it and called him immediately. He said they got it and he would call me right back in 5 min. I waited about 45 min. and I called him back, he said oh I'm sorry I forgot to call you. He said they can be there around 7 or 8 o'clock. I asked what happened to noon. He said you didn't get the form in. I asked why you couldn't keep my original appointment when you knew the form was on the way. How special is that to your customers?? The tech was there less than an hour and he said that he couldn't fix the problem. You got to be kidding me, you are a professional plumbing company, one of the biggest in wny and you can't unclog a blockage within my building. They could have removed one of the upper unit toilets and snaked down from there. He used the excuse that the vent was not located on the lawn. YOU guys are supposed to be professional plumbing company and you can't find a vent. Are you kidding me? So you just leave. You even had a price of $120.00 per hour to shovel snow for locating the vent, I was willing to pay because I'm not there, so if it was necessary, wasn't it done? There were probably better jobs to be done for more money. Here I am out of town with crap coming up in both bathtubs in my two bottom unit apartments, and at times overflowing into the units. Thank You so much Roy Plumbing. This letter will go to the BBB and Angie's list and who ever else I can tell my story, how you just left my tenants with feces flowing in their units. Then, when someone called me to tell me the good news, that you couldn't unclog a drain, you said very nasty there will be no charge, and hung up on me!! Oh that's so nice of you not to charge for doing nothing!! Guess what I called Grand Jude Plumbing, they came at 8 am and called me at 8:45 and said you are all set! They pulled the toilet and shot the line from there! Thanks again ROY!!!!!

Winnie A.

I have two zone heat and ac. One heater died late this afternoon. We've only been in this house 11 months and know no one in the area. I called the repair company whose name is on the heater but they couldn't get here until tomorrow morning. it's going down to 12 tonight so I couldn't live with that. I called Roy's and they said someone wouldn't be over until about 10pm. A few minutes later they called to say someone finished a job and would be right over.

He got here within minutes, put booties on his shoes before he came in, and was very courteous.

Within just a few minutes he had diagnosed the problem and pointed out another problem that would need to be taken care of quickly (and I could hear exactly what he was talking about so he wasn't blowing smoke).

He had the part in the van so we had him fix it too.

Yes, it was expensive since it was an emergency but it beats freezing overnight.

I'll use these guys again.

Sue S.

A kitchen faucet was replaced by Roy's and the charge was $475.58. The job took approximately an hour. I found the Delta faucet that was installed on line for $89 which means the charge for labor was $386 (for 1 hr). Outrageous!

Zach N.

Company is a ripoff! Called them for the $69 A/C check, representative came out with the Heating & Cooling supervisor. Claimed the system needed an electrical rejuvenation ($722 or $577.60 if I got the Silver Plan, which allowed for a Heat Check and a whole house plumbing inspection (more on this later)) and a refrigerant top off because it was ""empty."" He could guarantee that the refrigerant fill-up would work although he had no idea why a 3 year old A/C unit would be out of refrigerant. He stated that there was no way this unit would make it through the summer due to the issues. I told him I would pass on all of the above as a system only in use for 3 years wouldn't have all these issues.
Had a subsequent heating & cooling person come out (who just happened to previously work for Roy's at one time) inspect our A/C and found a completely full refrigerant (which was odd since I was just told it was empty) and nothing wrong with the electrical. He told me that was the way Roy's operates. They tell their techs to ""find"" as many things wrong as possible (even if there is nothing wrong) and up-sell the plans so that they can do the same thing on the return ""checks."" He found nothing wrong with our unit and told us we would be fine. It's now the end of the Summer, and we have a fully functioning and highly efficient (lowest bills I've ever had in the summer) A/C unit with no fixes from Roy's whatsoever. This isn't the first time I have heard about this kind of scam from Roy's

Tony C.

Will charge 80 dollars just to walk in door. Called about a clogged dishwasher and when they showed up told me ""we don't do that."" Told me I still had to pay because they came out. Seem like a shady business that should of told me when I called that they don't fix dishwashers. Mickey Mouse company.