Roy's Plumbing Heating Cooling & Electrical

Eric S.

Totally ripped me off. I had a gas leak and charged $300 for a visit, said they could not find the leak and give me an estimate for $8000. I called another company and they came out, found the leak and fixed it for $150.

Susan M.

First I never write reviews but I feel I must warn people...Do not call this company the invent problems change parts that don't need changing and rip you off big time. My AC stopped working last year they came out replaced a part and everything was fine. They came this year for the check-up and replaced they same part again. (my husband was here for the first one I was here for the second one) Later that night when we both talked he said that is the same part they replaced last year. So I have called and my husband has called three days now no return phone calls. The Manager is never there and never calls back either. Very unprofessional and I am a service partner and have been since they started the program and still I no response to my questions about this part!

Susan J.

Excellent service once again. I have relied on your company several times over the last 10 years as a drain has clogged up and you always come through the same day or within one day. Fast, prompt, courteous service from the moment I place the call, to the time the tech calls to say he's on the way, to when they are at my home and the followup call after they are gone. They are always polite, very professional and wonderful to deal with. They make the plumbing issues so much easier to deal with. I refer them over the years to all my friends and family. Keep up the great work.

Wayne L.

I you are looking for a plumbing service absolutely stay away from this company. The most unprofessional company I have ever dealt with. If you go to Facebook or other review sites you will notice the increased negative reviews and they are all absolutely spot on. This is a typical situation where a company gets too big and can't handle the business they get. DO NOT USE THIS COMPANY, You will understand once any one reviews their response to my review. Truly Unbelievable!!!. I would give zero stars if possible. Please also review the current complaint on Facebook, literally just happened.

Jeffrey L.

Pros: Came out the same day.

Cons: the quote to replace(rebuild) a faulty Kohler single handle shower valve, $322 + tax. When the price was questioned, they came back with another estimate of $275 + tax.

I looked online and found a very simple youtube video. bought the part on amazon for $70 one day shipping.. Fixed the shower valve in 20 minutes. I am not a plumber. 2 tools needed, allen key, screw driver. I was charged $32 for them to come out and give me an over priced estimate..

Danielle R.

I never leave reviews but I wanted to leave a review for Roy's Plumbing, and also put in a good word for one of their service guys, Matt. We experienced a sanitary sewer backup late last night, Roy's sent out someone at 10 am the next day. Being a new home owner and having absolutely no knowledge of plumbing, Matt explained things to me and both of my options, which I thought were both reasonably priced and within our budget as new homeowners. He was extremely helpful and friendly and was able to fix my issue within a couple hours. I highly recommend Roy's! Great service and knowledgable and friendly workers!

Julie C.

I'm very pleased with the efficiency and work done. My water heater started spewing droplets of water out of the top part, where the water connections are. Googled the problem and found that it didn't appear to be that serious and perhaps just the connections/fitting were lose. Decided to wait until the weekend to have a mechanically inclined friend look at the situation. This was Thursday.

Saturday I return home from my daughters' house and notice that my windows are loaded with condensation. Odd since my house is kept at a toasty 62 degrees or lower during the winter months. Walked in to find hot water cascading from the heater and filling up my basement. I called Roy's simply because a neighbor had a sign on the front lawn.

Very pleased with dispatch. My call went in at about 2pm and the tech showed up around 5pm. Knowledgeable and very nice. Offered me options with respect to replacement and it was not cheap, even for a basic 40 gallon water heater with install. I rather expected this because I had looked up costs for new heaters.

Took about two hours and new copper pipes were installed along with much other work. Not at all happy that I needed to have this done but very pleased with overall service. I hope that I won't be doing so anytime soon but I will call them again if the situation warrants it.

Joseph S.

Middle of the night and the toilet started running upstairs. I called the 24hour line and they talked me through shutting the water off until a tech was able to arrive. The dispatcher called me and set up a same day appointment. The tech was pleasant, on time and had things fixed, checked and verified in a little over an hour all within the price they quoted! Roy's will have a repeat customer from now on, thanks so much!!

Joe R.

I called Roy's when my regular plumber decided that poor customer service, a lackadaisical approach to urgency, and the leak in the bathroom ceiling met up.

I spoke to a friendly dispatcher who took my information and within 30-45 minutes the on-call tech gave me a ring. He felt terrible that he wouldn't have been able to get there that night as he had a handful of jobs in queue but promised that someone would call first thing in the morning.

745a I get a call on Saturday morning. They'll be there between 10a-noon. Not bad. 30 minutes later I'm called and they had a cancellation. Giddyup, let's get this fixed.

Matt arrived and diagnosed the problem in 5 minutes, gave me some options in terms of services, and within an hour, everything was good to go.

Not the cheapest, but from my experience at this point the old adage is still true: quick, cheap, good... pick two. Right on Roy's, right on.

Del D.

I called this company for a problem with my drains in the basement. They had said they are sending there best specialist. Great... They arrive do all the checking around the house, use there snake outside, also snaked inside, no luck with unclogging the drains. He proceeds to say I need to get rid of one wash basin in the basement, for i have a double base sink and a single, wants to rearrange all my piping, etc for a mer cost of $8,900.00. Really! All for a sink that needs to be unplugged. He was here 3 hrs for this estimate! I have an older home, and a few other plumbers advise, be aware if this company and don't sign there agreement until you get another opinion! Job was done from another plumber for $300.00 .