Royal Plumbing & Rooter Service

Business O.

Very poor experience with their tech and manager. There was a miscommunication between their tech and our office staff. When we called to see if we could rectify the miscommunication, the manager was dismissive and unwilling to look into the issue. Claimed that he had ""fired all the rude people."" Probably not...

Cyrillie C.

Replaced outdoor faucet bib among other things on the same day I called. They called before they arrived and gave us an ETA. Upon arrival, they didn't waste anytime & got to work. Employees were professional, knowledgeable and courteous. Reasonable pricing for work performed.

Jennifer H.

The plumber didn't call the utility lines when they said they would, and took longer to come back than they said. And they also never told me about the $750 flat rate for digging, instead implying it was based on time by telling me their hourly rate. Will not be using them again.

Jeremy S.

I definitely want to warn people about these ""professional"" plumbers. They were definitely not prepared and professional. I expected to pay for a plumber that could do the job fast and right. I dug the hole myself, identified the issue, and all they needed to do is cut the 20 inches of copper pipe and solder a new piece. I could have done it in 30 minutes, they had to stop the job and run to the hardware store to get a plumbing tool (that they should have come prepared with in their truck). It took them 45 minutes and YES they charged me for that time too!
They finally came back and spent more than an hour choosing between how to do the job. There were moments that they said that they wouldn't use crimp rings outside and then when they put the wrong size copper pipe attached to the fitting, they ended up redoing their own work a different way and used crimp rings. In the end, it seemed like one guy was the kid in training and the other guy was the kid that just got trained. The 30 minute job took 3 hours and I was charged $400 even, not given a run of the charges, a bill, or a receipt. The parts that they used cost less that $30 and their wasted time not having the right tools or being prepared cost me way too much!!!
I would never recommend this company to anyone.

Tammy R.

Our hot water heater went out on a Saturday and Eric from Royal Plumbing came out and got the job done. Yes I paid a bit more for being a Saturday but the price was fair and Eric's service was excellent.

Chip M.

Stefani at Royal Plumbing insists they repaired the toilet on our 2nd floor but I don't even have a second floor! Now she says she will turn this over to collections obviously for work that was never done. I don't know what this company is up to but they are certainly not a reliable business.

Stephanie J.

HORRIBLE AND ZERO CUSTOMER SERVICE. My property management company called them to come out and fix a dripping shower head. TOOK 2 WEEKS OF ""PHONE TAG"" JUST TO SCHEDULE THEM TO COME OUT. Once they came out, they told me the water line, shower head, shower hose were old and needed flushed to stop dripping. Showed me how to do it. Then they wrote the invoice and said ""nothing wrong, couldn't find the problem,"" so I got charged by my property management company who said Royal Plumbing didn't tell them the same thing they told me. I called Royal Plumbing 3 TIMES IN A WEEK AND A HALF (a month ago) and they never bothered to return my call. I was polite and requested a call back each time in order to straighten out the invoice to reflect what I was told. ONCE THEY HAD THEIR MONEY THEY DID NOT GIVE ME ONE PHONE CALL BACK TO STRAIGHTEN OUT THEIR INCORRECT INVOICE. I have NEVER had a Flagstaff company just IGNORE phone messages and never give the courtesy of a call back. If I could give them a NEGATIVE rating I would. The only thing ""Royal"" about them is they are a ""ROYAL PAIN IN THE A**"" CALL ANOTHER COMPANY WHO CARES ABOUT CUSTOMER SERVICE. This one clearly DOES NOT. I don't care if you can fix something or not, if you cannot treat people right YOU DO NOT DESERVE TO BE IN BUSINESS! I am writing this review after over a month and a half of NO RESOLUTION.

Jen S.

I live in Munds Park and had a clog that ended up pooling water under my house. We have one bathroom and couldn't use any water. I called 10 plumbers and no one called me back in over 24 overs. I called Royal and Jim came right out and fixed my plumbing. I'm so relieved. Highly recommend Royal Plumbing.

Dee K.

Kenji was very polite and helpful. I was able to schedule my service call within a few days. (Not an emergency.) The price was more than reasonable. I am so happy I found Royal Plumbing. Highly recommend them.

Stefani J.

Spent over $100 then I ended up fixing the clog myself after they left. I was disappointed because I had used them some time ago and the guy was so very helpful.