Royal Flush Plumbing, Inc

Debra D.

Installed a new washer connection. I thought the price was a bit high for the job. I had a brand new washing machine next to the installation area. In order to put it in. It was going to be an additional $200.00. They did come out and correct it. However they did not give any of my money back. Just a credit for expensive service.

Nefetiria B.

Greetings, Hello I'd like to take time to commend 2 of your Employees SUGAR SHANE. J and JOSE. C. They were super professional, great communicators, creative thinkers, I appreciate their enthusiasm and they keep a positive attitude during the challenging issue here today. They were in here and out in no time, due to the previous company has came out twice to administer the exact same work which we had to vacate the for 3 days, the second time we were out of the home 1 day. With your company we remain in the home while work was completed in less than 1 hour. :) :) The work was administered here at Grace Apartments listed below. 3011 Chattahoochee Circle Roswell, GA 30075 They were Phenomenal!!!!

Artelle P.

I had tried to install a bidet, which I had done before, but developed a leak overbite. I called the next day and the two plumbers showed up(I believe to qualify for the $125 evaluation!) Upon reviewing the leak it was evaluated that I would need a NEW supply line, the other was crimped. It was further re-revalued that the fitting from the wall probably would need repacking and would have to give the neighbors 24 hr notice of shutting-off the water to refit/repack the fitting & would be evaluated as the work would progress. I thanked them for the $125 eval. & it would be subtracted from the estimated $375 to finish at a later date: NOT NEEDED‼A NEW supply line(yes)but a washer and tightening sufficed!

Latrice E.

I went through such a nightmarish experience with a plumbing company for two weeks. For two weeks I went without hot water and was in desperate need of help. I called Royal Flush at 3pm and they came out a few hours later and fixed my problem in 20 mins. Awesome friendly staff and very transparent. I absolutely loved my experience. Please don't hesitate to call them. Reasonable prices and exceptional service!!

Leslie E.

Absolutely amazing emergency service. I was out of town when my main line clogged. My son and babysitter were at the house. The service I received long distance was impeccable. My sitter said the same about the tech that showed up. The price was crazy reasonable. I was charged three times as much for a similar issue two years ago by a different company. I'll use only them going forward. Can't thank you all enough!

Deborah W.

Royal Flush is a royal rip off and a royal pain. I was charged almost $500 by a technician who convinced me to repair an old toilet rather than replacing it. To add insult to injury, they had to return 2-3 times to repair their shoddy work. Buyer beware.

Allen D.

These guys were great from start to finish. Did a complete inspection, gave us a reasonable quote and worked quickly and efficiently to get our water heater replaced. They were extremely professional and extremely knowledgeable. I highly recommend Royal Flush Plumbing!

Tiffany R.

I have been a Royal Flush customer for years and once again they have confirmed why they are the only plumber I call. My three story townhome recently experienced a pipe burst while no one was home and flooded all three floors of the home. Once Justin from Royal Flush arrived he not only quickly found the source of the problem but he immediately connected me with a restoration company who also came out that same night to begin drying out the home. In the past two weeks since the leak Justin has called weekly just to check in on the progress of my insurance claim and repairs. I have recommended Royal Flush to friends before and will definitely do so again!

Don H.

I was disatisified with this company. They were referred to me by the HVAC company I use and like. I hired them to repair a leak in the pipe to my irragation system. In the process, the tech put one of the 'check valves' inside the stop backflow valve backwards so no water was flowing to the system. When I saw the sprinkler system didn't come on, they sent out another tech. This tech saw the stop backflow valve was pointed in the right direction, but didn't ascertain that the check valve inside it was wrong. I was charged an add'l $80 for this visit. An irragation company came out and identified/fixed problem and charged me $180. Royal Flush asked me to send them the invoice and indicated they would figure out a credit to me. That was 3 weeks ago and they've gone silent.

David G.

Is it reasonable to be expected to pay $175-$200/hour for a plumber? Let's face it. We oftentimes call a plumber when there is an urgent need to repair a leak and you need access to water (or so your wife says). I called Royal Flush (RF) mid-day on Saturday and the plumbing company identified me as a previous customer--and I was entitled to a discount. No--there would be no extra charges for coming out on Saturday. I had already identified where the leak was in the crawl space. The plumber called his boss and was informed that it will cost $425 (after a 20% discount) to cut out a coupler (from a previous repair) on a polybutylene pipe leak and replace with P-Tec. The plumber explained it would cost $50 in parts and take two hours. Simple math reveals $375 for two hours work. If no discount--the repair would have been over $500!! Is this fair? My fault, I guess--I needed it repaired (yes, the wife said so). But after the plumber headed to Lowe's to get the parts (part of the two hours), I felt compelled to call Royal Flush and voice my displeasure with the quote. Brad offered to cut the price to $345. Am I pleased? NO. To quote a """"discounted"""" price of $425 for a two hour repair is, to me, gouging and taking advantage of someone who had a leak and had no other choice except to turn down Royal Flush and just turn off the water to the house and get competitive quotes the next day (and to hell with the """"discount""""). When I checked the following week and got quotes MUCH more reasonable (lowest one was $225), I called the customer service for Royal Flush to ask for Brad (supervisor) to call. No call for two days. Called again and asked for one of the owners to call, whereupon it became clear that """"Vicki"""", the customer service manager, would not help me get a call from the owner and that I should be glad I received the """"discount"""" AND another price reduction after I called the supervisor. In fact, my call to customer service deteriorated quickly into a """"voice-activated"""" conversation--meaning that when I spoke, she spoke over me. When I stopped talking, she stopped talking. BTW--the plumbing work was done quickly after the plumber returned from Lowe's. He was friendly and courteous and obviously uncomfortable with the initial quote. I understand the need for all businesses to maximize their revenue, but I got a very clear feeling that RF has no set formula for pricing and is very arbitrary on their pricing. It seemed that pricing what they determined was what """"the market would bear"""". Not what was reasonable. If auto repair shops quote $90/hour rates--why does a plumbing firm demand twice that amount? The plumber was accurate in his assessment of how long the job would take--and the supervisor gave HIM the quote to give to me. I may be wrong for complaining, but I have a bad taste in my mouth starting from the final cost to the unhelpful customer service. My advice to others needing a plumber is to be willing to say """"thanks, but no thanks"""" if the quote is too high, turn the water off at the street meter (easily done) and wait until the next day when you can get a more reasonable quote. I ranked Royal Flush at 3 stars (neutral) because I understand that someone else reading this may think I have been unreasonable. And I do not want to negatively affect someone's business--- but I would like the owner to know he has a problem with overcharging in his business. Brad and his other supervisors may be getting paid bonuses based on revenue, but this compensation plan may incentivize this type of predatory pricing. There really is no excuse for charging attorney fees for a plumbing job. And, NO, I would never call Royal Flush again. There are too many honest, reasonable plumbing companies out there.