Royal Flush Plumbing, Inc

William Jesse M.

My name is William 'Jesse' Mayfield, Sr. of Buckhead, Georgia on Lake Oconee. I would just like you to Know the following: 1.) After calling several Plumbers their Prices were Much more Expensive than Royal Flush Plumbing and could not get them to do the Job in a timely Manner! Royal Flush came out immediately after my call to them!! 2.) The Technician I worked with was a young man called DAVID S. and he preformed a JAM UP Great job. I could not have asked for a better Technician, David was Friendly, Courteous, and Down Right Great to work with! 3.) I have no Idea what David S. makes but if he worked for me instead of giving him a pat on the back, I would Give him a Raise, especially since you just don't want to loose employee's Like him, he will get your Company more and more jobs that other wise your Company would not get!! Take Care God Bless and Always be Safe!! William 'Jesse' Mayfield, Sr. on Lake Oconee in Buckhead, GA. 30625

Bruce A.

I am the owner of a professional property management company and employ the services of more than a dozen plumbing companies. As such, I am familiar with the reasonable price for routine plumbing repairs. I previously instructed my staff to not use Royal Flush but unfortunately, a job was assigned to this firm. I received a call from the plumber on site and was quoted 30+% more than the typical price. When I questioned how the price was calculated ie service charge plus hourly and parts, I was told it was a flat rate fee. $395 to make a simple bathtub water spout replacement. There are many other reasonably priced plumbers. Avoid Royal Flush, they remain on my do-not-hire vendor list. Unreasonable pricing is a stupid strategy because it results in a bad taste for what could be substantial repeat customers and negative reviews like this one.

Kevin L.

Royal Flush Plumbing came to my condo complex in Atlanta on multiple occasions. The first young man was pleasant, and friendly. He was not overly eager to complete the job (which was somewhat annoying because all water was shut off to the building-meaning no baths/showers/washing/.......so a certain amount of urgency would have been appreciated). But because he was friendly and nice, I could overlook that. On the second occasion (today), the same company was onsite, unannounced by the building office, and the shut off the water to the complex again. No warning, and absolutely no water. When I asked the gentleman in the truck (using that term loosely) when might the water be turned back on, he was extremely rude and dismissive). Not acceptable, and not appreciated. If you inconvenience people/residents, the least you could do is be polite. Furthermore, the necessity of a return visit so soon, means there was something of a lack of competence. Not recommended.

Roberta T.

Originally I thought they did good because they answered the phone and provided free estimates. Wrong! Coming on a month and the cancel and don't show. Then they say they were waiting on you to call them to reschedule...but I was waiting.... Royal Flush was the no call and no show. They didn't even need me to be there for them to fix it....Not Oh and I've had a hole in my front yard that is waiting on them As I am. It's the games and the lies for me.

Michael L.

At a labor rate of nearly $400 per hour to install floats in a pump basin, I expected professional, knowledgeable, and quality work. I didn't get that. Though the technician was likeable, he didn't seem too concerned about doing competent and quality work. I had done my homework on this project, but was unable to do the work myself due to a health condition. Thus, I was shocked to see that Royal Flush Plumbing had wired the float switches improperly to the control panel (even though the wiring diagram was posted on the box). Next, I was shocked to see that the floats were not mounted correctly to the discharge pipes, even though the floats came with instructions on how to properly mount them. Additionally, the floats weren't positioned correctly within the basin. Floats are not supposed to touch the basin wall nor to interfere with the pumps nor with each other. Yet each of these errors occurred. Additionally, the float wires weren't routed properly. They were supposed to enter the house through a hole in a panel. Instead, they were routed haphazardly and differently from each other, creating an aesthetic mess that will require custom cuts on the exterior house panels. And the Royal flush plumber did not close the access panel, nor did he bolt the lid onto the pump basin when he """"finished"""" the job. For a nearly $400 per hour labor charge (it's easy to take advantage of those down on their luck) I did not get quality nor even competent work from Royal Flush plumbing.

Debra D.

Installed a new washer connection. I thought the price was a bit high for the job. I had a brand new washing machine next to the installation area. In order to put it in. It was going to be an additional $200.00. They did come out and correct it. However they did not give any of my money back. Just a credit for expensive service.

Nefetiria B.

Greetings, Hello I'd like to take time to commend 2 of your Employees SUGAR SHANE. J and JOSE. C. They were super professional, great communicators, creative thinkers, I appreciate their enthusiasm and they keep a positive attitude during the challenging issue here today. They were in here and out in no time, due to the previous company has came out twice to administer the exact same work which we had to vacate the for 3 days, the second time we were out of the home 1 day. With your company we remain in the home while work was completed in less than 1 hour. :) :) The work was administered here at Grace Apartments listed below. 3011 Chattahoochee Circle Roswell, GA 30075 They were Phenomenal!!!!

Artelle P.

I had tried to install a bidet, which I had done before, but developed a leak overbite. I called the next day and the two plumbers showed up(I believe to qualify for the $125 evaluation!) Upon reviewing the leak it was evaluated that I would need a NEW supply line, the other was crimped. It was further re-revalued that the fitting from the wall probably would need repacking and would have to give the neighbors 24 hr notice of shutting-off the water to refit/repack the fitting & would be evaluated as the work would progress. I thanked them for the $125 eval. & it would be subtracted from the estimated $375 to finish at a later date: NOT NEEDED‼A NEW supply line(yes)but a washer and tightening sufficed!

Latrice E.

I went through such a nightmarish experience with a plumbing company for two weeks. For two weeks I went without hot water and was in desperate need of help. I called Royal Flush at 3pm and they came out a few hours later and fixed my problem in 20 mins. Awesome friendly staff and very transparent. I absolutely loved my experience. Please don't hesitate to call them. Reasonable prices and exceptional service!!

Leslie E.

Absolutely amazing emergency service. I was out of town when my main line clogged. My son and babysitter were at the house. The service I received long distance was impeccable. My sitter said the same about the tech that showed up. The price was crazy reasonable. I was charged three times as much for a similar issue two years ago by a different company. I'll use only them going forward. Can't thank you all enough!