Royal Flush Plumbing

Karishma P.

They are very conniving. We called these people in hopes that they would help us. They basically wasted 4 hours and didn't even fix the problem. On top of it all they charged us an arm and a leg. Never in my life will I ever call them again or refer anyone. Austin the man who came out was flat out tried to do what he thought was right but was a little rude. For every question we asked he had a smart remark. Completely unprofessional and a waste of our time.

David M.

Nothing but thieves! Kitchen sink and washer line clogged on a Sunday, arrived promptly, snaked the main line and the sink, 25 minutes tops to include clean up.......""""$350""""........and seemed very proud of it! I could have purchase a professional electric snake at Home Depot for that same $350, and never be concerned with it again, and what I will do the next time, Don't ever say that you weren't warned!

Richard I.

I will say that the plumber himself, Ben, is a very nice gentleman. The quality of their work I suppose will reveal itself over time. I at least had water before I went to bed even as late as it was. Two issues that I have to find fault with are pretty sizable issues. My wife and I both work full-time jobs. Our time is valuable and very controlled. So if I'm told that I have a window of time that someone is coming to see me then I expect their professionalism to match ours. I was originally told someone would be out we 10 AM at 1 PM. Hung up the phone 10 minutes later called back after speaking with my wife and my time has been moved from 1 PM to 4 PM. OK I can understand that I am not the only one with plumbing issue. I called them three times starting at 4 o'clock for they finally called me back once around 7:10 PM. She told me at that time and in about 45 minutes. At 8:07 PM the plumber arrived, and by 10:07 PM he was done. Thankful I had water but only after waiting seven hours and wasting my time and my income from work to be there. After all of that and it took him two hours to replace an elbow and 2 foot of pipe. $695 later I have water. I should've been a plumber at that hourly rate. Remind me next time to call the Pink plumber. At least I would've felt better about my donation to the company.

Amber M.

BEWARE OF THIS COMPANY!! Royal Flush was a brand new company when we started subcontracting work to them in 2013.We gave them a lot of work. Our requirements for them were very simple, but included sending photos for work performed (so that we could all get paid for the jobs), as well as getting written approval for work performed in excess of a couple hundred dollars. On top of this it was understood that they would charge us reasonable amounts both because that is honest and decent, as well as the fact that we were giving them so much work. At one point they sent in a stack of invoices that were 8-9 months after the work was completed and inflated all the amounts to 2-3 times what they had been charging. Additionally, they had no approvals for any one them. Toward the end of 2014 I had their folder sitting on my desk for months because we were waiting on emails/calls back on a handful of invoices that were either never approved or were sent in with ridiculous amounts. When their extremely unprofessional and quite rude Accounts Receivable personnel called me and told me she was going to sue me I said, """"Oh yes I have had your folder on my desk for months. We have been waiting on your people to get back to us on several items, and they have not responded."""" She asked that I pay the invoices that I did not have a problem with and I asked her for a few days so that I could go through them all and give her information regarding each one. The next day she called me and said she was going to sue me again. I informed her that we had spoken the day before and had both agreed that I needed a few days to go through everything. At that point we called the office and spoke with Vickie, who was very kind. We told her we would not be working with the AR person who had the memory problem and that we would gladly work with her. I sent a check the next week for the invoices that we had no issues with. I also sent her an email with various issues with the few remaining invoices. She came down to a reasonable amount on one, and I paid it. The rest we were waiting on photos for because WE CANNOT GET PAID FOR THESE JOBS WITHOUT PHOTOS. There were a couple invoices that Royal Flush said """"so and so approved this"""". This is completely false. One of the people they said approved an amount was """"Wendy"""". WE HAVE NEVER, EVER, NOT EVEN FOR ONE DAY HAD A """"WENDY"""" WORK FOR US. Their information has been completely fabricated. I have dozens of emails to prove that I have been in contact with Royal Flush regarding all these situations and they have completely ignored my emails as well as all our employees' emails asking for photos, reasonable charges, etc. Instead of responding to my emails, they sent me a statement dated 1/7/15 in the amount of $3527.69. Two weeks ago I received a letter from a national debt collection agency that they hired to bully us into paying them their bogus invoices, and the amount they claimed we owed them was well over $4,000. Following are just a couple ridiculous examples of how this company charges: 1)They charged us $175 to """"turn on a valve"""" 2) They charged $125 to cut a small hole in sheetrock. I can turn on a valve in about 1 second, and cut a small hole in sheetrock in about 3 minutes. We will not be bullied into paying bogus, made up invoices, and I feel it is my duty to tell the people of Georgia what this company is all about: Lying, cheating, and bullying.

Sherry R.

A Royal Flush plumber was sent to my home 24 hours after the call, which I suppose is reasonable for a leak that first sprung up in my flower bed. The plumber charged $300 for leak detection (minus $100 for military discount), so I paid $200. He used his equipment to listen for the leak. He """"found"""" the leak in about 15 minutes and showed me the location. I was given a quote to repair the leak, which was $895 (not including the $200 leak detection fee). He prepared me that side walk would be cut into and that I would probably also loose some bushes in detecting or repairing the leak. Repair of the sidewalk would be on my own. He did warn me that the location he pin pointed might be off a few feet. I obtained a second opinion from a private plumber known to my family. Without high tech listening equipment, he detected the leak within feet of where the water bubbled up. The actually leak was under the sidewalk approximately 12 feet horizontal from where Royal Flush said the leak was. Royal Flush was planning to tear up my sidewalk 12 feet from where the actual leak was. I'm sure they would have eventually found the actual location of the leak, but I would have had side walk, front yard and bushes removed in the process of searching for the leak. My family plumber, located the leak within minimal disruption of my grass and flower bed, and went under the sidewalk to repair for much less money. I appreciate Royal Flush for their commitment to Military Families, but.... If I am going to pay hundreds of dollars for leak detection, I would expect it be more accurate than that. In the end, I felt, like a paid $200 for inaccurate leak detection by so called high tech equipment.

Dennis R.

We called this company, at about 10pm at night. One of my tenants had a bad water leak (we are talking like water poring out the front door!). My technician was John. He got right out there in about 30 minutes. Due to the nature of the issue, he was unable to fix it (turned out to be septic clog, and not actual broken pipe). But, he was able to refer me to the proper company, who were very helpful. He explained the issue in detail, and Did NOT charge me for the trip out there. I was impressed, because it is rare that someone does not charge for a service call. Even after, I had to ask him a question, so I called again and he was very helpful. Great Customer service. I will use this company again.

Jamie M.

CONSUMERS BEWARE!!!! I was looking for a local plumber to help with a clogged sink, running toilet, and to replace a shower handle. I called and had someone come out to give me a quote. I was perfectly prepared to have the work done.... until.... the quote came out to the tune of $1200. The simple running toilet issue suddenly turned in to a """"oh you need a whole new toilet for $508.75."""" The shower handle resulted in """"cutting through the wall behind the shower for $550"""" and to unclog a drain was $275. WHATTT???? I expressed concern and the guy went to his truck to get an """"estimate code"""" and see what he could do. He returns and was kind enough to knock $100 off of the sink clog and 10% off the bill. Suddenly the price was coming down. Now, as a consumer, if the price starts dropping rapidly, that just means there was a significant mark up they are hoping you wont notice since they are doing you a """"favor."""" THIS IS THE MOST AWFUL BUSINESS PRACTICE. So what did I do? Called another plumber who came out, did the work, AND installed a brand new shower kit for, check this out... $300 (yes this included the shower head, handle, parts and labor for all three of my issues.) ROYAL FLUSH tried to FLUSH my hard earned money down the drain. It makes me angry, sad, frustrated to witness such awful business ethics. It just means that they assume that all customers are idiots until proven otherwise.

Helen K.

Do not use them they do expensive patch up rig work. I was fooled by these reviews, i paid way too much to still have a leaky tub. The first plumber was special didn't even know how to use GPs , He put in a drain and did not evan caul! it! Second plumber with over 30 years expierence convenced ,me he would fix the problem, still leaking tub all under the subfloor if they would have done the job right the first time I would not have to fork over another $1000.00 for a real plumber to fix their crappy work! Stay away from the purple van!

Genelle F.

Great work! Excellent customer service. Brandon was very thorough and informative. He really did an excellent job and he took the time to explain everything step by step. I will definitely call them again for any plumbing needs.

Gordon H.

Called about a backed up sewer line on a Sunday evening. Technician was here within an hour. Ran his sewer machine to clear the clog, but was unsuccessful. Still charged me $200 even though he couldn't fix the problem since I signed the work order. A different plumber I called the next day was able to clear the clog. He also told me before he started any work that if he was not able to clear the clog, he would not charge me. And the amount he charged was less. Bottom line: Use a plumber that guarantees their performance so you don't waste your money