Royal Flush Plumbing

Latasha W.

Terrible Service! If I could rate 0 stars, I would! So, we called to get a water heater replaced that was in the process of flooding my basement. They said they would put me on the priority list. I called at 9:30 am. 6 hrs later, no one showed. I called to see what was going on and they told me that they didn't know why the technician hadn't closed out his previous job, but would call as soon as he was available. 2 hrs later, Harold showed up. He was condescending and too busy trying to give us lessons on plumbing. When we asked if the water should be cleaned up first, he said """"That's not my job"""". The water heater was paid for ($1700) and he said would be back to install. That was at 5 pm. He then shows up at 7:45 to install the heater. Stays for about 15 minutes, then leaves again and doesn't tell us why. Now it's 9:30 and he still hasn't shown. Call the company and they said he's on his way back. He shows up about 10 minutes later. So it's getting late and I have to go to work in the morning. It's now 12:30 in the morning, water heater was installed, but he still has not finished the job because of some valve he had to replace, so he says he will be back tomorrow, but he may have other calls to go to first before he gets back to finish the work. Doesn't leave my house until 1:00 am. Call the company the next morning to see if we can get a different technician that's more considerate of out time. Vicky says there is no one else available, but """"we will motivate him to finish the job, and we will call u before he comes."""" He did come back the next day and finished the job in about 30 minutes, but no one called before he came. The work was completed and my basement is no longer flooding, but if u want a company that values your time and is considerate, DO NOT USE ROYAL FLUSH PLUMBING.

Ken W.

I called for an appointment. They gave a three hour window. Toward the end of the three hour window, I called and they said they were running late. At the end of the three hour window they did not show, I called them and cancelled the appointment. They offered a $50 discount on my next call. A month later, I called because there was a drip from a pipe in my closet. In brief, they said they could not fix it and charged me $125 diagnosis fee/service call. I would have given them one star, but since they honored the $50 discount, I give them two stars. I ended up paying $75.

Boon T.

We had a toilet that was not flushing and leaking - called Royal Flush, and they gave us a three hour window the next day. When the time came, we got a call from them saying they were all tied up with another job, and said they would not be out until the day after. When the plumber came, he inspected the cistern and recommended replacing the flapper and another part. When I asked if the plastic rod needed to be replaced as well, he said it wasn't necessary. Quoted us $225 - $125 for labour, and $100 for parts that cost $20 at Home Depot. We just wanted to get it fixed, so accepted the quote. The day after he left, when trying to flush the toilet, the plastic rod broke. Called them again to come and rectify the work under warranty - they gave me a three hour window for the day after. When it came round again, I got a call again saying they were tied up for the rest of the day, and had to reschedule. Not particularly happy that they can never keep appointments, or are booking up too full, and didn't do a great job first time around.

Dora P.

If I could give them negative stars I would. It took one week for them to contact us to come service our furnace through our home warranty. An appointment is finally made and they rescheduled for the next day. Next day comes I leave work and they no show. Another appointment is made and they cancel through our home warranty at 3:57 pm. Reason we are too far away.. we are just over the Mass border only 20 minutes away. This is a poor excuse of a business Your getting paid You are unprofessional and I wouldn't recommend you even to my ex husband and I hate him.

W D.

Beware of Royal Flush Plumbing! I hired them for water heater replacement. The installer, Stuart, did a horrible installation job. Water heater was installed crooked on the stand, lines leaked, home pressure was not checked which damaged water heater and voided warranty. I was given a one year installation warranty, but when I tried to have installation corrected, they refused and were very rude about it. No responsibility taken and blame only put on me. The only thing I did wrong, was hire Royal Flush Plumbing. From the installer, to account manager, to customer service manager, no one accepted responsibility and wanted $800 more to correct their mistake. Please beware of this company. They took my money and have only caused me a lot of stress. I thought I was getting Professional Service, but I only got ripped off. I just want to warn the public, please beware and stay away from Royal Flush Plumbing. They are awful on installation and customer service throughout the entire company. Don't get ripped off like I did!!!

C M.

E-mail Commendation sent to management on my experience: I would give more stars but not an option!! Good evening, Please accept this e-mail as a HUGE commendation on your employee, Jeff Vance. To give you a little background of our situation: We began having plumbing issues on Saturday which ended with complete stoppage of draining on Sunday so Monday we called your office for an appointment. To my disbelief we were able to get an appointment Monday afternoon. Jeff arrived and conducted an extremely thorough assessment of our issue(s) and was accommodating to our needs knowing we were so concerned. Once he finished he sat down with myself and my husband, went through everything he discovered (roots in pipe), cost, finance options and created a detailed plan of resolving the issue(s). The best part was he was able to make arrangements to come out Tuesday to complete the job. When Jeff arrived Tuesday he began digging where he marked Monday night, however, it was our septic tank he hit, not the pipe. My husband and I explained that was not where our septic tank was as we had it pumped in 2015 when we bought the house and it was a few feet over. Jeff being as amazing as he is went and double checked his location to make sure. Long story short...it WAS our septic tank and it was OVERFULL and had roots. Jeff advised us of this and that we needed to get the tank pumped immediately. Jeff took it upon himself to then call around in an attempt to get a septic tank company to pump it ASAP. No one he called answered or they were busy, however, it just so happened there was a septic company at my neighbor's house a few doors up. Jeff took off from my house on foot and flagged this company down in order to get them to rectify OUR issue(s) by pumping septic tank. He was successful and the septic tank got pumped. Come to find out the company we had initially pump the tank had pumped the distribution tank..UGH. There was also copious amounts of roots that Jeff and Ahman (partner with him Tuesday) removed. Jeff and Ahman were beyond accommodating, professional, respectful and ended up being like family. We have dogs that are extremely particular on who they associate with and let in the house, but with Jeff from the first day they met and even Ahman on Tuesday, my dogs were in LOVE. I am not even kidding, Jeff and Ahman were able to walk freely in and out of my house like they lived here....I love that as that is UNCOMMON for them!!!! I even invited them to come visit the dogs anytime for playtime...lol. Also, when Jeff came out Monday and there was no drainage, I asked how we could possibly function until he comes back on Tuesday. Jeff was so sympathetic, he gave us advice on how to monopolize what we had and it worked!! I said all that to say this...I am not sure about management structure in your organization, however, I would suggest that Jeff be trained or placed in a management position specifically in training other employees. The manner he dealt with my family to include my dogs and daughter was beyond amazing. His Customer Service-Superior, Professionalism-Superior, Knowledge-Superior. Please use this e-mail to show other employees the standard that Royal Flush holds itself to as Jeff clearly represents that..... Royal Flush will forever be OUR PLUMBER!!!! Thanks for reading...

Lashon W.

I have call on Royal flush plumbing on several occasion and every time they have been affordable, professional and knowledgeable.

Mary R.

Made an appointment for a plumber to come out and was given a three hour window for the following day when we could expect them. An hour and a half into the window of time I received a call saying they were running behind and they couldn't give me an estimate of when a plumber would be out. Finally thirty minutes after the arrival window ended, I called and was told again that everyone was still busy and customer service didn't know when a plumber would be out. At this point it was nearly 6p at night. I cancelled and was offered a $100 credit to use towards their services but honestly I was so frustrated at the lack of respect for my time, that the credit would never begin to cover it. I would absolutely not recommend them. We called another local plumber and he was here on time, finished the job within 15 minutes and charged us a shockingly low rate. He'll be our go-to plumber from now on, not them.

Ro C.

As a homeowner, you have to rely on experts in different fields in order to have the best services available. This company offered the following: 1. A very short time frame for our meeting. They told me they would arrive between 8:30am-10:30am. I received a call at 7:30am. Ben arrived at 9:10am. 2. Ben, the plumber, explained the scope of work that needed to be performed. He explained that in order for me to be code compliant, they would have to install an expansion tank in order to put my water heater back into working order. 3. He wasn't pushy nor did he make me feel like I needed to do this immediately. He wrote the estimate and I look forward to working with them.

Leonard F.

Was in need of a plumber to come move a drain for to fit a clawfoot tub. Having been in the construction industry, I was aware of what needed to be done and how critical it was to place the drain properly. Called Royal Flush plumbing to get it moved. I explained to the dispatcher that the person doing this task would need to have proper Knowledge to do so. Barry arrived without proper tools or knowledge of how to perform the task. He left to get a concrete breaker returned an hour later, used my chop saw (without water, no breathing protection, door open to the rest of the house) broke out a mess of concrete. He didn't measure properly leaving the drain 10 inches off. Did not fill the hole completely. Said he did not do concrete work. House was covered in concrete dust. Took my wife 2 days to clean up after Barry. I was able to have a plumber that had done work for me, come and redo the drain, reroute water lines and will do a follow up to install the tub, sinks and shower for less that what I was charged by Royal Flush Plumbing.