Roto-Rooter

Casey V.

Charleston S.C, Location, I am very disappointed in roto rooter services I used them to unclog my toilet. The service technician used a 6 ft. snake, however that didn't work, he stated since the toilet would not flush completely, the flush jet might be clog with calcium deposits, I might need a new toilet. The service charge was $86.00, the service technician stated he could removed the toilet and put it in the bath tub to clean the jets from calcium deposits, to do that it would be an additional charge on $68.00 to do so. If this doesn't work you would need a new toilet. So why would I give you additional money, to see if this might work, if not, I would be out of $86.00 plus $68.00. Goodbye! So I went on YouTube and one site, stated to get a wire hinger and try to unclog the holes around the inner toilet rim and the small hold located at the bottom of the bowl to removed the calcium deposits.and put some dawn detergent in the toilet and let it set for a couple of minutes following with 5 buckets of hot water, by George this process did truly work. My toilet is flushing good. Roto rooter need to pay me for unclogging my own toilet. They need to be put into the hall of shame. I would not be calling them for anymore future services.

Cambron E.

Wish I could give a negative. Will NEVER EVER use this shit company again. EVER! They're easy overpriced and refuse to guarantee their work. Their complete lack of professionalism and concern for their customers is incomprehensible. In short, they ABSOLUTELY suck.

Amanda S.

My pipes had roots growing in them. Roto rooter came out in no time to fix the problem. It was a Sunday afternoon. The price was very reasonable. The technician """"Dee"""" was a very friendly and very professional. If you ever have a problem with your sewer pipes call roto rooter!! I give them five stars. Great company and great employees!!!

Ded A.

I called on a Saturday morning. Frank arrived within 30 mins and surveyed the situation, a stopped up sink in a tenants home. Tenant had tried draino. He gave me price of $230 to remove p-trap and rooter line. What choice did I have. Shortly after, he called to tell me tenant had stuck stopper way down sink and it would be a service call of $100. That is honesty. Much appreciated Frank!

Amy S.

Called Friday and tho not urgent, they were here mid day Monday. Rico was friendly and forthrightly answered any questions I had and did not seem to mind me lioking over his shoulder! He was persistent and did not give up despite some initial obstacles- he went above and beyond in the 103 heat index for over 1 1/2 hrs and successfully fixed the issue Highly recommend!

Joe C.

Well-- open 24 hours -- completely false. Called at 7:09. 7:39 and 8:05 and right now is 8:31 and still no call back. Called after hours service and they said they will escalate-- she said after hour person probably is just ignoring phone calls.. they deserve zero stars

Pam O.

awful. I paid for my service, then was called three months later saying i owed another $150 They threatened to send the invoice to credit collectors if i didnt pay.

Scott S.

thank you so much for the quick service and helping with our needs. I will definitely use y'all again. Thank you Amanda and Chris the technician, best customer service!!!

Nakia B.

I had an emergency with the downstairs neighbor getting water damage and called roto rooter. They told me that a plumber would call me back to schedule a time. He called at 6:30 pm and told me that he would call back the next morning to schedule and then never called me. I called roto rooter and the woman who answered had a horribly unprofessional manner when answering the phone. When I told her about the plumber and that I was going to cancel the appointment she rudely told me that my appointment was already cancelled. They never bothered to call me back as a leak is potentially ruining my neighbors house. They are rude and don't care at all.

Andy P.

Wesley came out for our second try at backed up pipes. Roto Rooter was NOT the first company to come out. Wesley was at our door within 30 minutes and he explained everything he was doing. He had some neat camera device to look down your pipes. (I would've liked to have a heads up on that one before I used the bathroom! I am still disturbed by seeing my poo go out to the sewer!) Anyway, he was able to tell us our problem and what needed to be done to fix it. No crazy crap (LOL), but an honest estimate. You got to trust the man handling your poo and things! One could have fun with all the poo and sewer jokes in this situation....heehee