Roto-Rooter

Gene C.

The technician was prompt and courteous. He quickly accessed the problem and had the issue repaired and resolved in less than 30 minutes. I thought it was a little pricey for the service but grateful nonetheless.

Ann T.

I called on a Saturday morning. Frank arrived within 30 mins and surveyed the situation, a stopped up sink in a tenants home. Tenant had tried draino. He gave me price of $230 to remove p-trap and rooter line. What choice did I have. Shortly after, he called to tell me tenant had stuck stopper way down sink and it would be a service call of $100. That is honesty. Much appreciated Frank!

Cheryl O.

Wish I could give a negative. Will NEVER EVER use this shit company again. EVER! They're easy overpriced and refuse to guarantee their work. Their complete lack of professionalism and concern for their customers is incomprehensible. In short, they ABSOLUTELY suck.

John O.

What a deplorable company. So our toilet was leaking from the base, likely the wax ring was shot. Without my knowledge, the wife called Roto Rooter. They came by, advised that the toilet was leaking """"from somewhere else"""". WRONG!!! He proceeds to tell my wife we need a new toilet. WRONG!!! Installs a new toilet and charged my wife $450!!!!!! A few days later, we head to California to visit our daughter who is in the military. We spend 12 days there. When we arrive home, we observe water all over the floor of the bathroom. Clearly leaking from the bottom. Wife calls Roto-Rooter and she's promptly told that their warranty is 7 days!!!! One freaking week?!!! Since we had gone out of town, their fabulous warranty had already expired. What kind of outfit warranties their work for only 7 days??? Never, never use this company. $450 to install a $99 toilet and 20 minutes worth of work. WHAT A RIP OFF!! You all should be ashamed of yourselves!!! My wife tried to spare me the simple task and was duped with shoddy, overpriced work, with a preposterous warranty. Guess I'll do the work myself; since the """"professionals"""" at Roto Rooter couldn't fix their way out of a wet paper bag. What a joke! Spare yourselves some trouble and call someone else. This company is a disgrace. Customer service is non existent. Do not waste your time and money. You'd be better off asking your pet to fix a plumbing issue...

Linda B.

Charleston S.C, Location, I am very disappointed in roto rooter services I used them to unclog my toilet. The service technician used a 6 ft. snake, however that didn't work, he stated since the toilet would not flush completely, the flush jet might be clog with calcium deposits, I might need a new toilet. The service charge was $86.00, the service technician stated he could removed the toilet and put it in the bath tub to clean the jets from calcium deposits, to do that it would be an additional charge on $68.00 to do so. If this doesn't work you would need a new toilet. So why would I give you additional money, to see if this might work, if not, I would be out of $86.00 plus $68.00. Goodbye! So I went on YouTube and one site, stated to get a wire hinger and try to unclog the holes around the inner toilet rim and the small hold located at the bottom of the bowl to removed the calcium deposits.and put some dawn detergent in the toilet and let it set for a couple of minutes following with 5 buckets of hot water, by George this process did truly work. My toilet is flushing good. Roto rooter need to pay me for unclogging my own toilet. They need to be put into the hall of shame. I would not be calling them for anymore future services.

Edin H.

Well-- open 24 hours -- completely false. Called at 7:09. 7:39 and 8:05 and right now is 8:31 and still no call back. Called after hours service and they said they will escalate-- she said after hour person probably is just ignoring phone calls.. they deserve zero stars

Park S.

awful. I paid for my service, then was called three months later saying i owed another $150 They threatened to send the invoice to credit collectors if i didnt pay.

Rhonda R.

I had an emergency with the downstairs neighbor getting water damage and called roto rooter. They told me that a plumber would call me back to schedule a time. He called at 6:30 pm and told me that he would call back the next morning to schedule and then never called me. I called roto rooter and the woman who answered had a horribly unprofessional manner when answering the phone. When I told her about the plumber and that I was going to cancel the appointment she rudely told me that my appointment was already cancelled. They never bothered to call me back as a leak is potentially ruining my neighbors house. They are rude and don't care at all.

Debbie B.

I am so pleased with the service, products, and prices of Roto-Rooter Plumbing! I had a kitchen sink replaced as well as the kitchen faucet. I also had both bathroom faucets replaced and a toilet replaced. Byron did a fabulous job on all of these projects. He was prompt, courteous, professional and finished each job quickly. He also took the old materials with him and cleaned up after himself. I highly recommend Roto-Rooterman for all your plumbing needs

Michael P.

My pipes had roots growing in them. Roto rooter came out in no time to fix the problem. It was a Sunday afternoon. The price was very reasonable. The technician """"Dee"""" was a very friendly and very professional. If you ever have a problem with your sewer pipes call roto rooter!! I give them five stars. Great company and great employees!!!