Roto-Rooter

Carleen E.

First, the tech who never gave us his name was prompt, showing up to the door within 30 minutes. Had a kitchen sink that wasn't draining properly and have had it snaked several times before to about 75 feet, leading me to believe I may have roots or a collapsed pipe from the house to the clean out. Guy gave my husband prices over the phone for services and it was requested that the tech camera, quoted at $285, from the clean out to the house to ensure that section of pipe was in good order. Tech was put in the approximate area the clean out was located in as it was now covered with grass. He located one clean out, belonging to the neighbor's house and was sent a photo of the area that the second clean out was located (see photo). After an hour and an area that looks like it was attacked by a giant mole (see photo), he was able to locate my clean out, charging me $142.50 to find the clean out. After another period of time, the tech reported that he was unable to complete the task as the camera he had on the van was too large to make the bend. So the pipe didn't get scoped but he sure enough charged me the $285 for work he couldn't perform as well as an additional $20 to locate the sewer line. He was then asked to just snake the drain again since he couldn't look in the pipe after he offered to pull a toilet to scope from that direction. Upon snaking the drain. He claimed it was plugged at between 50 and 65 feet with food and grease, well inside the area he was asked to camera. We were then charged $265.5 for the snaking and another $10 to pull the p trap, which has to be done to snake the pipe anyways. In total, we were charged $873.50 to snake a drain. This price includes the tech tearing up my lawn looking for something he should be trained to find as well as not performing the requested task due to not having the right size camera. I wouldn't recommend this company to anyone!! I feel the unnamed tech prayed upon a woman being home and jacked up the prices so he didn't have to work for the rest of the week.

Jessica W.

thank you so much for the quick service and helping with our needs. I will definitely use y'all again. Thank you Amanda and Chris the technician, best customer service!!!

Jay R.

Called Friday and tho not urgent, they were here mid day Monday. Rico was friendly and forthrightly answered any questions I had and did not seem to mind me lioking over his shoulder! He was persistent and did not give up despite some initial obstacles- he went above and beyond in the 103 heat index for over 1 1/2 hrs and successfully fixed the issue Highly recommend!

bob h.

Have used these folks many times. They do a lot more plumbing than I ever knew. And the best prices for small jobs that I've found.

Gene C.

The technician was prompt and courteous. He quickly accessed the problem and had the issue repaired and resolved in less than 30 minutes. I thought it was a little pricey for the service but grateful nonetheless.

Ann T.

I called on a Saturday morning. Frank arrived within 30 mins and surveyed the situation, a stopped up sink in a tenants home. Tenant had tried draino. He gave me price of $230 to remove p-trap and rooter line. What choice did I have. Shortly after, he called to tell me tenant had stuck stopper way down sink and it would be a service call of $100. That is honesty. Much appreciated Frank!

Cheryl O.

Wish I could give a negative. Will NEVER EVER use this shit company again. EVER! They're easy overpriced and refuse to guarantee their work. Their complete lack of professionalism and concern for their customers is incomprehensible. In short, they ABSOLUTELY suck.

John O.

What a deplorable company. So our toilet was leaking from the base, likely the wax ring was shot. Without my knowledge, the wife called Roto Rooter. They came by, advised that the toilet was leaking """"from somewhere else"""". WRONG!!! He proceeds to tell my wife we need a new toilet. WRONG!!! Installs a new toilet and charged my wife $450!!!!!! A few days later, we head to California to visit our daughter who is in the military. We spend 12 days there. When we arrive home, we observe water all over the floor of the bathroom. Clearly leaking from the bottom. Wife calls Roto-Rooter and she's promptly told that their warranty is 7 days!!!! One freaking week?!!! Since we had gone out of town, their fabulous warranty had already expired. What kind of outfit warranties their work for only 7 days??? Never, never use this company. $450 to install a $99 toilet and 20 minutes worth of work. WHAT A RIP OFF!! You all should be ashamed of yourselves!!! My wife tried to spare me the simple task and was duped with shoddy, overpriced work, with a preposterous warranty. Guess I'll do the work myself; since the """"professionals"""" at Roto Rooter couldn't fix their way out of a wet paper bag. What a joke! Spare yourselves some trouble and call someone else. This company is a disgrace. Customer service is non existent. Do not waste your time and money. You'd be better off asking your pet to fix a plumbing issue...

Linda B.

Charleston S.C, Location, I am very disappointed in roto rooter services I used them to unclog my toilet. The service technician used a 6 ft. snake, however that didn't work, he stated since the toilet would not flush completely, the flush jet might be clog with calcium deposits, I might need a new toilet. The service charge was $86.00, the service technician stated he could removed the toilet and put it in the bath tub to clean the jets from calcium deposits, to do that it would be an additional charge on $68.00 to do so. If this doesn't work you would need a new toilet. So why would I give you additional money, to see if this might work, if not, I would be out of $86.00 plus $68.00. Goodbye! So I went on YouTube and one site, stated to get a wire hinger and try to unclog the holes around the inner toilet rim and the small hold located at the bottom of the bowl to removed the calcium deposits.and put some dawn detergent in the toilet and let it set for a couple of minutes following with 5 buckets of hot water, by George this process did truly work. My toilet is flushing good. Roto rooter need to pay me for unclogging my own toilet. They need to be put into the hall of shame. I would not be calling them for anymore future services.

Edin H.

Well-- open 24 hours -- completely false. Called at 7:09. 7:39 and 8:05 and right now is 8:31 and still no call back. Called after hours service and they said they will escalate-- she said after hour person probably is just ignoring phone calls.. they deserve zero stars