Roto-Rooter

Mel W.

Charleston S.C, Location, I am very disappointed in roto rooter services I used them to unclog my toilet. The service technician used a 6 ft. snake, however that didn't work, he stated since the toilet would not flush completely, the flush jet might be clog with calcium deposits, I might need a new toilet. The service charge was $86.00, the service technician stated he could removed the toilet and put it in the bath tub to clean the jets from calcium deposits, to do that it would be an additional charge on $68.00 to do so. If this doesn't work you would need a new toilet. So why would I give you additional money, to see if this might work, if not, I would be out of $86.00 plus $68.00. Goodbye! So I went on YouTube and one site, stated to get a wire hinger and try to unclog the holes around the inner toilet rim and the small hold located at the bottom of the bowl to removed the calcium deposits.and put some dawn detergent in the toilet and let it set for a couple of minutes following with 5 buckets of hot water, by George this process did truly work. My toilet is flushing good. Roto rooter need to pay me for unclogging my own toilet. They need to be put into the hall of shame. I would not be calling them for anymore future services.

Charles W.

I am so pleased with the service, products, and prices of Roto-Rooter Plumbing! I had a kitchen sink replaced as well as the kitchen faucet. I also had both bathroom faucets replaced and a toilet replaced. Byron did a fabulous job on all of these projects. He was prompt, courteous, professional and finished each job quickly. He also took the old materials with him and cleaned up after himself. I highly recommend Roto-Rooterman for all your plumbing needs

Ashley W.

Wish I could give a negative. Will NEVER EVER use this shit company again. EVER! They're easy overpriced and refuse to guarantee their work. Their complete lack of professionalism and concern for their customers is incomprehensible. In short, they ABSOLUTELY suck.

Zongyang L.

thank you so much for the quick service and helping with our needs. I will definitely use y'all again. Thank you Amanda and Chris the technician, best customer service!!!

Mark B.

My pipes had roots growing in them. Roto rooter came out in no time to fix the problem. It was a Sunday afternoon. The price was very reasonable. The technician """"Dee"""" was a very friendly and very professional. If you ever have a problem with your sewer pipes call roto rooter!! I give them five stars. Great company and great employees!!!

Carly M.

I had an emergency with the downstairs neighbor getting water damage and called roto rooter. They told me that a plumber would call me back to schedule a time. He called at 6:30 pm and told me that he would call back the next morning to schedule and then never called me. I called roto rooter and the woman who answered had a horribly unprofessional manner when answering the phone. When I told her about the plumber and that I was going to cancel the appointment she rudely told me that my appointment was already cancelled. They never bothered to call me back as a leak is potentially ruining my neighbors house. They are rude and don't care at all.

Linda J.

I called on a Saturday morning. Frank arrived within 30 mins and surveyed the situation, a stopped up sink in a tenants home. Tenant had tried draino. He gave me price of $230 to remove p-trap and rooter line. What choice did I have. Shortly after, he called to tell me tenant had stuck stopper way down sink and it would be a service call of $100. That is honesty. Much appreciated Frank!

Betty G.

Awesome repairman came out to fix the toilet of our weekly rental. We are vacationing and we were stuck with a clogged toilet. He saved the day within 30 minutes even after the real estate office sent out their maintenance guy. The repairman, Lamont was very very nice. Great to see an honest, hard-working and happy guy!

Joe R.

Called Friday and tho not urgent, they were here mid day Monday. Rico was friendly and forthrightly answered any questions I had and did not seem to mind me lioking over his shoulder! He was persistent and did not give up despite some initial obstacles- he went above and beyond in the 103 heat index for over 1 1/2 hrs and successfully fixed the issue Highly recommend!

Renee M.

First, the tech who never gave us his name was prompt, showing up to the door within 30 minutes. Had a kitchen sink that wasn't draining properly and have had it snaked several times before to about 75 feet, leading me to believe I may have roots or a collapsed pipe from the house to the clean out. Guy gave my husband prices over the phone for services and it was requested that the tech camera, quoted at $285, from the clean out to the house to ensure that section of pipe was in good order. Tech was put in the approximate area the clean out was located in as it was now covered with grass. He located one clean out, belonging to the neighbor's house and was sent a photo of the area that the second clean out was located (see photo). After an hour and an area that looks like it was attacked by a giant mole (see photo), he was able to locate my clean out, charging me $142.50 to find the clean out. After another period of time, the tech reported that he was unable to complete the task as the camera he had on the van was too large to make the bend. So the pipe didn't get scoped but he sure enough charged me the $285 for work he couldn't perform as well as an additional $20 to locate the sewer line. He was then asked to just snake the drain again since he couldn't look in the pipe after he offered to pull a toilet to scope from that direction. Upon snaking the drain. He claimed it was plugged at between 50 and 65 feet with food and grease, well inside the area he was asked to camera. We were then charged $265.5 for the snaking and another $10 to pull the p trap, which has to be done to snake the pipe anyways. In total, we were charged $873.50 to snake a drain. This price includes the tech tearing up my lawn looking for something he should be trained to find as well as not performing the requested task due to not having the right size camera. I wouldn't recommend this company to anyone!! I feel the unnamed tech prayed upon a woman being home and jacked up the prices so he didn't have to work for the rest of the week.