Roto-Rooter Plumbing & Water Cleanup

Darrnell T.

Had an appt set for 2pm-6pm in Lake Stevens. At 5:30p I called and was told plumber was in Bellevue. Would let me know when they were on their way. Called again at 6:45pm was told plumber was in Seattle and was 50 minutes out (7:45pm for a 2-6pm window). I cancelled and will not do business with a company that has me waiting over half my business day waiting on them. The windows are way too big. I was never going to be the 2pm, 3pm or even 4pm customer. The appropriate window would have been 5p-8pm and I could have made a better decision on who to go with. I cant help but think they know this and are trying to gobble up as much business as possible even if they piss off their evening customers. Im not the one.

A P.

We had a leak in our garage and had no clue what was going on. Tommy came out the next day and did a thorough look over and was able to explain to me what was needed and what to look out for. Very informative and helpful.

Nicolette T.

I wish I could leave a review about their actual services but sadly we didn't get that far. I had an appointment scheduled for yesterday between 8am and noon, when no one came I called to confirm they still had me on the schedule. They said yes, they were just running behind and they would call me when someone was headed my way. By 5pm they called and apologized and offered to come the following morning (today) between 8 and noon, and offered me $50 off services. It was frustrating that I spent the whole day waiting, but I decided to try again.

Unsurprisingly, I don't hear anything within my window again. I get a call at 2pm saying they are about 30 minutes away. An hour and a half later I STILL don't have anyone here so I just called to cancel. I wasted two days on this when I could have just given my business to a company that actually values my time and wants to take my money. Don't waste your time on these guys. What a joke.

Kat R.

appt was set for by 11:am....at 10 am called to tell me he was hung up on a double install of water heaters in Renton.
By 1 I had received another call saying he was still hung up n that he was the only one in my area n as soon as he could get there he would......15 min later a well dressed man ...pressed shirt nice pants ...arrived ...he said he was the plumber...went and turned the valve on and off....water still running ...turned and asked me...what is the problem. Ummm the tub is not suppose to keep running a steady flow water ...when it has been turned off. He then proceeded to tell me ...would need to cut a hole in the shower wall and would give me a estimate.
First problem this older lady is no dummy...
I already know it just needs a new rubber seal with in the insert. Which is in the handle.....5 min job if u know what ur doing n no cutting is involved ...only 4 screws n a clip!
Rotor rooter gave me a estimate of about $1500 to 3 grand n then would new a new tub wall put in!!! I asked u did not check the valve.....he acted surprised..i would ask that....i told him to step outside while I called rotor rooter to file a complaint....he quickly drove off!
This guy ..im pretty sure was a salesman...or maybe just a scammer.
Called rotor rooter back n was told...she sees no problem n can send out another plumber....i declined
Rip off crew... got valve insert replaced
By a honest plumber...who came dressed in work clothes! Repair done 1 part n labor...less than $100
Beware of rotor rooter scams

Amanda C.

I am very impressed by Roto-Rooter's customer service, especially from Kevin Scudder who helped answer in detail the reason for the steps of service we recently received. He took the time to explain in detail future precautions to take to prevent our sinks from clogging in the future which was a service in itself. Thanks Roto-Rooter, Kevin, and Pam!

Josemary T.

Avoid going with this company. They charge an absurd rate and are NOT available for urgent needs. Our water heater tank broke and we had water running all over the garage on Sunday early afternoon. We called, they could only come on Monday. They charged $2,769.67 to replace the water heater for one similar, nothing special. Just for the labor they charged $1,750.00 for service that only took 2 and half hours to complete ($700.00/hour labor )... the water heater they installed doesn't run enough hot water... what a rip off!!!

After I placed this review here I was contacted by Pat. I then got a call from Mike Oliver. He had a bunch of excuses but agreed to adjust the labor charge. He sent a reimbursement of $493.23. I'm not sure how he came out with this reimbursement amount, but that still makes their labor charge $502.70/hour (I don't know anyone who makes that much in this type of business ). Not mentioning that my husband had to physically help the technician (per his request) when installing the tank Well, judge for yourself before calling them!

Rajen K.

After I got contacted by Pat as a response to my original review below, I received a call from the managerial team. We had a good conversation about my complaints and a price adjustment was made based on the fact that the initial price wasn't fully correct. I still feel the charges were high for what was done, but I am adjusting my score to 3-stars as they clearly do want to listen to and learn from complaints.

ORIGINAL REVIEW:
As mentioned in other reviews, avoid this company if you can. Their prices are absurd and we only used them as we had multiple shut-off valves leaking and needed someone fast. We ended up paying over $1000 to replace 4 valves, one of which they had to come back for a second time as it was still leaking. Definitely look elsewhere, we feel taken advantage of with their prices.

Jan H.

I called Roto Rooter to come out, and fix my the hose connection under my kitchen window.... Michael came out and quoted $2500. to crawl under my house to fix my faucet outside. He said they would need another man to be there with him, and that OSHA had regulation for gas and other leaks.... No gas at this address.... Michael was lazy, and you could tell he was not a big fan of working. I've used this company many times. I was told a in charge person would call me back, but no one did.... very poor service.

Andrea P.

I'm really trying to be understanding right now, but I am absolutely blown away by their level of professionalism (or lack thereof).
I called yesterday to make an appointment for a possible main line cleaning.
I was asked if I preferred to have a call or a text message when the technician was 30 minutes out.
I told them to please text me. I also gave them my husband number as a backup. I explained that I would be juggling an infant and a toddler and that was the baby's nap-time and I may be nursing.
AT NO POINT during this conversation was I informed my technician would be sent away if I did not respond.
I missed a call at 8:09 this morning while I was nursing. I called back at 8:19. I was told that since I did not answer their phone call that the technician was routed elsewhere.
I asked them why this was not discussed yesterday. The gentleman had no answers.
I asked them why they didn't text me or my husband.
Again, no answers.
In the calmest voice possible (as calm as could be managed for a sleep deprived mother who just really needs to find a decent plumber that can show up, asses the problem and not leave garbage all over my house) I told the dispatcher that he could go ahead and cancel our appointment.
No apology.
No ""sorry for the confusion"".
Just a wasted morning sitting around.
What on earth.

Tom L.

Paid $75 to have them come out. They seemed more interested in upselling than fixing problem. Had a leaky faucet and needed hot water heater relit. They wanted to charge $910.00 for the job. I had been warned about them. I should have listened.