Roto-Rooter Plumbing & Water Cleanup

Michael E.

DO NOT USE THIS COMPANY!!! They are not honest and some of their employees are not properly trained to do their job. I had them out 2 times. The first time the employee did not understand basic plumbing, was not able to repair the clogged shower and I was charged in full. I called to complain and they said additional work was required. I paid for them to come out again, they sent 2 employees out the 2nd time, redoing what the first employee, no additional work, and they charged me twice as much the 2nd time. I had to dispute the charges with my CC company. They were rude, the manager and owner, and never returned any of my calls.

Melissa M.

Our downstairs flooded and we needed our sewer lines serviced. Taylor came out and was professional, friendly, and efficient. I'll recommend this business 100 times over. They came out same day to resolve our issue. Were in and out without hassle. The service was affordable and Taylor helped us understand our issue so we know how to prevent a flooding in the future. He deserves a raise. Thank you for helping us out in a very stressful time, we will be calling again for your assistance in the future.

Nancy A.

Not impressed. Charged for 30 minutes looking for the clean-out because the service man insisted it would be easier than unplugging the toilet. Wouldn't turn the knob to turn off the water to the toilet because he wasn't a ""plumber"" and didn't want to break anything. When I questioned this, I thought I had called for a plumber, was priced for a plumber, he said he was part of the cleanout crew, not a plumber.

Hbk S.

2 years ago my sump pump stopped working. They came and replaced it and spent $1500 great. After 7 months stopped working again. They forgot to change the valve which had clogs previously and they refused to say that it was their fault not changing it out from the first job which they should have, ended up spending another $900 to make it right this time. The plumber kept telling me it's our fault and accusing us, and blaming the previous work done (of course who else to blame).

Dan B.

Do not call Roto Rooter! I had a clogged drain in a rental unit. They spent more time trying to upsell me than working on the clog. There were 5 phone calls from the technician and the office. I had a feeling I was going to get taken so I asked my tenant to let me know exactly when the technician was finished. It was exactly 1 hour and two minutes after my tenant said he started. Those two minutes were charged for another half hour at over $200 per hour! When I called to ask about to, I was told the manager would call me. Shocking, but I never got that call. After over a week, I finally called back and got the manager. He said my tenant signed the paperwork and that was it. Btw, I manage rentals and home rehabs full time. This was the worst experience with a subcontractor/vendor in a long time.

Erin G.

Such a friendly staff, very glad to have them here. They were very respectful of my home as well, wore booties before they entered and made sure to explain things every step of the way.

Brenda L.

They showed up by appointment on a Sunday at no extra charge. Our kitchen and laundry drains are connected and were backed up to the point of no possible use. Imagine the pile of dishes!!

Anyway, everything was cleaned out and the laundry sink has been bone dry since. We should have called months ago.

Andre Z.

Fast and professional. Chris was leaving my house with job completed within two hours of my original call to them. I'll be using them next time i need a plumber as well.

Jana T.

This company, Specifically two of it's employees, Joey and Luis, have my gratitude and respect. Our Drainfield line was damaged, causing huge problems that needed emergency services. These guys are efficient, knowledgeable, respectful, and professional. Two + days of hard work, I was impressed with the teamwork and critical thinking the work involved. I was kept informed and educated along the way.
From here on, this is my ""go to"" company. I can't thank them enough.

Jake M.

They did not show up for the appointment set nor did they call me. They set a new appointment in the afternoon and did not show up again. They called me within the last 30 minutes of the two hour time frame and let me know a plumber would not be available until tomorrow. Would never use again.