Roto-Rooter Plumbing & Water Cleanup

Sharon L.

Not the biggest fan with the dispatch service, but the tech (Frank) that was sent was aces. I knew I probably needed my septic pumped. They said that it would cost $212 for someone to come out and just under $100/hr after that. But they didn't send a pump guy,like I thought. They sent a guy to clear the pipe. He did that but now I still have to pay $300-400 for pumping. It only took the tech a few minutes to see that it HAD to be pumped so he only charged me $104. That was great news, but still, it would have been cheaper just to have the pump guy sent. :-(

Roundeye Y.

Had a clogged sink drain. They snaked the drain line and solved the problem in 45mins. Service was great. Plumber was nice and competent, but the cost is an initial $180 plus tax and then $96 for each additional half hour. Would give 4 stars if not overpriced.

Connie F.

My sinks in my kitchen were plugged. I had another company come out and they were unable to remove the block and they left me with a huge mess. My husband called Roto-Rooter and Tyler fixed the problem Quickly, professionally and neatly. Thank you

Nathan H.

We actually had two different RotoRooter workers come out during the day. Both were on time or early, which I appreciated. Both also did a good job and fixed our problem. I was in a bind and needed it done quickly and they responded quickly. The price was quite high but I was grateful to get the job done right and in a timely manner.

Marian C.

Our water heater went out quite unexpectedly on Thursday. I called The plumbing company we have always used (who promises 24/7 service) and was told they couldn't come out until the following week. So, I read some reviews online and called Roto-Rooter. They arrived within two hours, diagnosed my water heater problem, and got it to work until the part could be ordered by me (because of the warranty) and be delivered. The part arrived on Saturday, two days later, and Jeff, the same service technician who came on Thursday, installed it that afternoon. Root-Rooter was professional, timely and knowledgeable: thank you so much!

Carlie H.

The technician arrived within the timeframe given and was very helpful. He did not find the drainage issue we were having with our washing machine so did not charge for that, but he did help with the drain in the bathtub.

Jim T.

Another emergency, another quick service.
They are always fast and efficient. I wish Xfinity had service like this!

Jake S.

Called Roto-Rooter to come out and clear our clogged sewer line. $640 later the tech left me a bill to pay and didn't even fix the the problem he came out for. Had to stay in a hotel after we called them to ask for someone to be out the next morning since the first tech couldn't fix the problem and they told us they couldn't come back until the day after that.

Ryan H.

I was out of town and my wife set up to have the overflow drain in our bathtub re-connected as it came undone. They came to the house and less than an hour had it fixed. They used two small parts to replace the old, and turned around and charged over $500 dollars!!!!
Everything was easily excessive from the basement and there was no hard labor used. My wife was told we had a Major Leak. She didn't understand what they were talking about and agreed to have them fix it, not knowing it wasn't a major water leak, just a simple fix.
I have called and asked for their Manager to call me, and we are in day two with no return phone call. I have spoken to two other plumbing outfits and they have looked at the work and stated the most they would have charged is $150-$180 dollars...NOT over $500.
I strongly feel they were taking advantage of my wife, a woman...who does not know plumbing. This type of business strategy sickens me, and I see it far to much. We have other rental homes and have friends in the Property Management areas for real estate companies and unless this is justified or corrected, business with this Company will stop for many people/ businesses.
I would have given them zero stars, but you have to click on at least 1 star to leave a review.

3 Days later I called again requesting the manager, hours later he called me and said he is confident and ok with the charge of $500+ dollars for the fix. The plumber was in his truck doing paperwork on the bill for 25-30 minutes, which we also we're charged for. They billed us for 2 hours for 1 hour of work, and over priced parts. Manager stated ""I can't make this right, because we can't pay off every unhappy customer"". It's called 2 words.... Customer Service....you provide that and your customers will come back. Never again will Roto-Rooter be spoken good over. They will see the impact from my friends in the rental business.

Jenny B.

I had great success with Roto-Rooter. I liked that I got friendly service when I set up the appointment over the phone. I liked that I got a call back notifying me when they were on their way. CJ was professional, courteous and took the time to answer all my questions. He left my basement area without any mess and was fast in cabling out the sewer line. I have nothing but good things to say. I'd use them again without hesitation!