Roto-Rooter Plumbing & Water Cleanup

Lara R.

We called roto rooter out for a plumbing job, snaking a toilet, last Sunday. They let us know that they needed to get someone out who could scope it and would contact us the following day, and that the charge wouldn't be put through on the card until the next person finished the scope. No one called the next day and by 3pm we called to find out what was up and they scheduled an appt for the next day between 9-11. They also went ahead and just put that charge through on our card. Next day rolls around, no call/no show by the plumber. We finally called out of frustration to "cancel" this appointment nobody bothered to show for, and called another company. We also requested a supervisor get back to us and again, nothing. We paid 300 bucks for absolutely nothing.

Dave W.

Used roto rooter many times but our most recent experience is bad enough that we'll never use them again. Took 5 hours to get a plumber for an "emergency" call after being told I'd hear from some one in one hour. My follow up calls were immediately routed to dispatch who told me on two separate occasions that someone was on the way. During a third call I was told no one had been dispatched and it would take another hour. Plumber arrived 11 pm Thursday and didn't have the right part on his truck to fix my toilet (a very minor repair). Could not get another guy until Saturday morning.

Clean up crew showed up while water was still leaking. One member of the clean up crew that came over the four days was disrespectful to a neighbor and has now caused a rift between us. That is completely unacceptable.
Thus far my calls to complain have not been returned.
Do not use roto rooter

Stacy K.

I have a French drain in front of my townhouse, that wasn't draining during heavy storms. Water was coming into my house, between the slab and laminate floors. I called at 8pm to schedule an appointment for the following morning, since the rain had stopped and the water went back out. I spoke with Frank, who was super friendly and helpful. The next morning, the technician showed up (on time) and found that there was a pump that wasn't running, keeping the water from draining. He hit a reset button, the pump started running, and water immediately drained. Since it was such a simple fix, he didn't even charge me! This was such a huge relief, and I am grateful for such outstanding service.

Diane H.

My kitchen sink was clogged so I went online requesting repairs from Roto-Rooter. NO RESPONSE...... I wonder if the company still exists. I don't understand how these repair shops operate but apparently they don't need my business.

Sarah-Michelle S.

I had been in my townhome for about 5 months, just me, when the shower started clogging and becoming slow to drain. I called a couple other plumbers, but none were available within 24-48 hours and I wanted the problem fixed sooner rather than later. Roto-rooter was available. Marlin came and he was professional, fast, and friendly. The service was excellent. In the end, to unclog the shower it was $359. This seemed insanely high at first, but after googling it also seemed like this was within the range of what is charged, albeit on the high side. Wish this place was a little more affordable, but if you want good service and need someone quick this is the way to go.

Note: this might have been five stars, but for the higher prices and the fact that the dispatch team had a couple hiccups in communicating with me day-of. At first I was told my window was 8-12, then I received a voicemail stating someone was on the way around 8, then I received another phone call stating it would be a couple hours. Nevertheless I called on a Thursday and someone was able to come out on Friday, so it was a win!

Susan T.

Excellent Pumber! So hard to find. Today I called in the morning to have a fixed. A hair clip had fallen in, and the toilet would not flush without overflowing so I had turned the water off. I was given a two hour window of 11-1 (yay, so often more).
The plumber, John, arrived at about 11 (yay again). He explained likely situation and the options. Without getting into details, he solved the problem! He was courteous, answered my other questions to make sure that toilet was working in all ways, and I was grateful.
Price was fair.
I had excellent service.

Dan L.

Can you give a company zero stars? Will NEVER use them again. Called because of a clogged kitchen sink. First, their website says "24/7", but turns out they charge WAY more for evenings and weekends. Don't find that out until you call. Next, the have a "499 drain cleaning" special, but there's enough restrictions that they won't actually honor it. They'll find a reason they don't have to.

Scheduled an appointment. Technician arrived 10 minutes AFTER the scheduled window. They checked out the problem, made sure the problem was only the kitchen sink (ran the laundry, made sure it was not also backing up). Said it would cost $300. Offered a discount if I took care of removing all of the pipes under the sink myself. What? So I'm paying someone to have ME do the work?

All they did was run a snake down the drain (after I removed the pipes). Did it fix the problem? Nope. Did it again (with me doing the majority of the work again). Still didn't work. Did it all a third time. Now the sink still backs up AND the LAUNDRY backs up too! So they made the problem WORSE instead of better.

Their suggestion? Well, we can keep trying it, but have to charge extra for the additional time (time for them to watch me take the pipes on and off, I guess). Or they can bring out a longer snake (charge extra. they only brought a 30' snake - no different than what was already in my garage!). Or they could schedule a water jet... for almost $500. And still no guarantee it would actually DO anything.

No thanks. I'll find someone who can actually get the job done instead of making the situation worse.

Joe M.

I will never call Roto Rooter again for any services. The woman on the phone was not only irritating but also did not want to send anyone out
to look at my problem which was a water leak in my yard. She told me it could be the cities problem and would not even send anyone to see even if I paid the 74.95 to them for their cost of figuring it out. They ought to not have people that take business calls from people that are rude like her talking to customers.

Minh V.

FUCK THESE MOTHERFUCKERS. DO NOT AND I MEAN DO NOT USE THESE GUYS! Our rental house had a water leak in the bathroom behind the wall. Not knowing what was wrong we called these guys out to check and see what was wrong. They busted not only the bathroom but the guest bedroom as well and told us it was a huge pipe burst. Come to find out it was a broken PVC Pipe that needed to be replaced. And to make matters worse they even broke our bathroom tile for no reason and tried to charge us 5 grand and left the house a complete mess! If your thinking about using these guys I'll just say this, FUCK ROTO ROOTERS!

Chimein E.

This guys did a great job! I had an issue with my kitchen sink backing up when my washer drains. Steve came out and got the job done. Thank you very much Roto-Rooter for your prompt response, an outstanding customer service, and a job well done! I will definitely use your service again in the future. Thanks!!!