Roto-Rooter Plumbing & Water Cleanup

Chimein E.

This guys did a great job! I had an issue with my kitchen sink backing up when my washer drains. Steve came out and got the job done. Thank you very much Roto-Rooter for your prompt response, an outstanding customer service, and a job well done! I will definitely use your service again in the future. Thanks!!!

Beth Y.

Great company! I have had them out several times she it's always perfect. Ben came out this last time and he was exceptional! He explained everything and cleaned up perfectly after he was done! He must be an asset to your company! Wish there were more people who has Ben's attitude! Nice to be around someone that's like his job! 100 stars!

J C.

I'm sure they have great service if they ever make it out to your house. Was told the tech would be at my house in 30-45 min. 1 Hour and 10 minutes later, still no tech. When I called, the dispatch person told me the tech was still 45 minutes away and not answering his phone. Had to finally cancel and go with another company. Having the best service in the world does a company no good if you can't make it to your customers house!

Satchmo S.

Called this company out to unclog the sewer line. Within a matter of days had to call them out again due to the line being clogged. This should have been considered to be under the "warranty" from the previous call. Of course, it was not covered. So, I was gouged for more money. The technician was unprofessional and rude. Certainly will not call them back. Totally horrible experience.

A. T.

Mr. Michael Flower fixed our problem professional y and expertly. Extremely polite and helpful.
Great customer service and earned our future business when the need arise. Thank you Michael for your help and assistance.

Tobster O.

Very unprofessional behavior - had initial service appointment, where they tried to charge $97 for a 10 minute visit, in addition to the $65 bucks for even getting to the house; determined that pump had to be exchanged so no real work took place initially. Agreement to provide cost estimate for pump and contacting me again for next appointment - never happened. I had 2 follow-up calls with them to NO effect. Company is only making money on the initial visit, never shows up a second time. That's a crooked business model.

Kristen R.

My appointment window was 8 am- 10 am. At 11 am, I called to check on the status because I had not heard from them during the window they were supposed to arrive. When I called, the lady told me that someone had called at 7:30 but did not receive a call back. I asked which phone they had called because I had my phone in my hand, the volume turned all the way up and did not receive any calls or voice mail. She then transferred me to the technician. The technician told me that he he called at 7:32 and I didn't answer. I responded by asking him why, even if I had missed the call somehow, that one call, 28 minutes before my appointment time, meant that nobody was coming or calling again. He informed me "I told you in the voice mail that if you didn't call back in 10 minutes, that we would cancel." Again, I never received a voice mail. He then told me that he could probably come in the next 3 hours, which would have meant a total of 6 hours waiting for him. Needless to say, I told them not to worry about it and called AA plumbing instead.

Amdalat O.

Talk about thieves.

Do not, and I repeat, DO NOT use this company. I called due to a dish disposal that is not working. Their technician came out and quoted the job which totaled $480.00. I asked what made up labor and what made up parts. He rudely reluctantly told me that the parts were $180.00 which means that the labor was a total of $300.00. When I asked the technician what else made up the price he said, "nothing else, the part is $180" (note the quotes)... I then stated so the difference of $300.00 is labor and his response, verbatim was "if you want to look at it that way".
$300.00 for a job that took him a total of hours.
This is not a comment on their customer service, the technician was a tad sharp at the lip but his manager was tolerable and gave me a $30 discount based on a coupon on their website bringing the total to $450.00.

With it all said and done, I will NOT be utilizing their services again.

M T.

Buyer BEWARE!
I called Roto-Rooter to come out and fix my sewer line. While on the phone with them I asked approximately how much did he think it would cost. He gave me an estimate of about $1800. So I told him to go ahead and come out and do the job. He told be that just because he came out and " fixed" it it wouldn't guarantee to be fixed. Why would I want to pay all that money and hear that it might not even be fixed. What kind of joke is this??????

Sandra K.

Set up a service appointment on-line Sunday night to fix a clogged/slow drain in the kitchen sink. Got a call from the service department in a matter of minutes to confirm the appt. Dennis arrive a little early (but that worked great). Dennis was very friendly, professional and polite. He identified the issue, told us what he was going to do and when the original plan changed, he immediately informed us of the new plan. Dennis took the necessary steps to keep the area as clean as possible and cleaned up when he was done. Very pleased with the overall service.