Roto-Rooter Plumbing & Water Cleanup

Perry B.

Absolute scammers

Septic line was backing into house so I called roto-rooter to find the clog. Came and ran a camera through our pipe and told us no clog and that the septic needed to be pumped. Cost $307 for that sage advice.Then called septic pumper who came out and checked the septic, told us the septic wasn't the issue, that cost us another $300, but hey at least my septic is empty now. Went to harbor freight and bought a drain snake for $14 bucks and fixed the issue myself.

Don't trust these idiots.

David F.

awesome people! The technician Orlando that came out immediately solved the issue, was very helpful, and arrived in a respectable manner of time. my experience over the phone was outstanding as well. incredible business!

Andrea G.

Roto-rooter has been amazing to work with. I was having plumbing issues (pipe leaks) last month 2x and they always had available staff(plumbers, techs) that were able to get sent to my house promptly and repair it on the same day. I was very anxious going into this but Miguel was very calming and on top of it. Prior to them I had 2 other plumbers take a look and was just getting bounced around for the issue. Thank you for everything!! Ask for Miguel & Ray, awesome staff!

Robert J.

Early on a recent Saturday morning my water heater began leaking. I called several plumbers without luck (I guess due to the week-end). Ultimately I called Roto-Rooter. They responded promptly, came and bid the job, and did a very professional job of replacing the failed water heater.

So, what is the reason for my low rating. They charged $3450. for putting in a unit which came from Home Depot and costs about $850. There was about two hours of work by a two-man team, so four "plumber hours" of labor. The bill was not itemized, but I'm sure that there was an upcharge for the week-end service. I knew what the charge would be, but was "over the barrel" and needed to stop any ongoing damage, so I took the financial beating. I just feel strongly that their charges were predatory, and that potential customers should be aware of what they may be facing when contracting Roto-Rooter Plumbers for work. Bottom line: good work, very exorbitant price.

Karla T.

My mainline was so backed up
and I need someone asap ..no one was around until I called Roto-Rooter they provide free estimates and they were able to fix my mainline.

Ben B.

Just had a leak repaired in my kitchen. These guy were prompt and very professional. They completed the repair in a timely manner and cleaned up too. I would highly recommend them!

Rodz M.

We called them because our water bill trippled and we were not sure why. He showed up, charged us $140 for the visit. He told us we don't have a water pressure regulator but needed one desperately. He said this costs thousands of dollars but he'd give us a deal, only $1300.

My husband found the regulator this morning. He replaced it for $40.

We still don't know why our water bill is so high. Don't waste your money on people that want to scam you.

David S.

I've had Roto-Rooter come by twice over the years to give estimates on plumbing work, not to unclog drains.

1st: several years ago we were having a sink installed upstairs. RR gave us an estimate of over $5000. We got it done for under a thousand.

2nd: recently had a basement plumbing issue. RR guy immediately on arrival says, "These old houses always need really expensive repairs, so I'm just letting you know up front." Then instead of going to the basement to check out the problem, he puts a camera in the outdoors cleanout and tries to convince me that we need all the pipes running from the foundation to the street replaced and it'll be anywhere between $30,000 to $60,000! WTH! Again, got the job done by another company for $1500.

I suspect these RR guys work on commission and are constantly trying to upsell. I'll NEVER call them again.

Jeff H.

Needed an expert second opinion for my main sewer drain issue after my first "Rooter" company failed to clear the blockage.

Roto-Rooter cleared the clog in about 20 minutes. Jessie, the Quality Assurance Specialist, ran the camera down the line to confirm the blockage was cleared and provided some very valuable information about probable causes for the issue.

Jessie followed up the same day with a quote for the remediation work needed to permanently resolve the issue.

The cost of the initial service was only about $40 more than I had been quoted from other companies and from what the first, failed company had charged.

If I need this service again, I will call Roto-Rooter first instead of second.

Ralu R.

Our water heater gave our on December 23rd. I called them to come and see what is going on. They were at the house within the hour and determined the heater needed to be replaced. I agreed, and the technician went to the warehouse, got it, and came back. Uninstalled the old one and put the new one in under 2 hours.
The thing about the heater installation, is it had to be inspected by a city inspector. We set up the appointment and the inspector said the installation had to be redone. Also said he would notify the company, and guess what? He never did.
I eventually called them, explained what the inspector said. They came back and redid the pipes in under an hour. They said there won't be a second inspection from the city.
Fast forward to April, I get a call from the company that there was a ticket for some faulty installation and they wanted to do the work. I told them it had already been done, and all we needed was the city inspector to check it out.
They instead sent the technician back" facepalm" due to some sort of miscommunication.
All in all, the inspector came, heater installation passed.
One thing I would mention. Keep up with follow up service, even if they say it won't need to happen (ie second inspection from the city).