Roto-Rooter Plumbing & Water Cleanup

Laura S.

My friend and I changed out a garbage disposal in my kitchen sink. Unfortunately, we did something wrong (don't know exactly what we did) and low and behold, there was a leak. After failed attempts at fixing it, we had to admit that we had no idea what we were doing. So I called Roto Rooter. The lady that I spoke with was very pleasant and professional. I explained what my friend and I had done and she had a service tech at my home in 30 minutes. The Tech's name was Ricardo. What impressed me even before Ricardo stepped into my house was that he put coverings over his shoes so he didn't trek dirt on my carpets. Ricardo was awesome- before he began any work, he explained what we had done wrong, but in a very professional way (while showing me where the leak was coming from). He fixed the problem in 20 minutes and ran a couple of tests to make sure that the pipes were not leaking before he left. Thank you Roto Rooter for fixing the leak- I can now run my dishwasher with confidence!

Rebekah P.

I used them to fix clogs, and they were great. One guy pointed out that I needed a new sink in my bathroom, and when I got it, I should call and they'd put it in for me. I called this morning and was so rudely told that they would not put the sink in. They will do the pipes but anything that is not a pipe they won't do, including bolting a sink to a wall. Yes, I asked this directly, because I was so surprised. I asked them why they don't just say "we don't install anything" because part of the word "install" means "affix" which means bolting the sink to the wall, and words have meaning. He was rude talking to me like I'm some crazy woman. I am not calling them again.

Ruben G.

Pricey, but boy are they professional! Showed up on time, despite short notice. Ricardo was the definition of professional. He even wore rubber shoe covers to avoid tracking in dirt. The workmanship was excellent, and that's hard to find in El Paso.

David L.

Wow what piss poor service. Waited 6 hours for these guys to show up.
Upon the 7th hour I thought why does this company deserve my hard earned money uhm....... because it doesn't. How in the hell are you going to charge a premium rate and still take 7 plus hours to get there. Thanks roto-rooter for wasting a entire work day. So i called another plumber who showed up in 45 minutes "imagine that" they actually came when they said they would. F U rotoroter, no duce up to you (that be 2 middle fingers) roto-rooter . I should have read the reviews before calling these clowns.

Laurence J.

I'd like to thank Sheila at Roto Rooter Corporate HQ. I do realize that Roto Rooter will respond and be available when people need plumbing services. I thank you for listening and taking action to resolve my concern. It made me very happy to receive a partial refund. I believe Sheila did her best to make things right and I appreciate that.

Kenneth M.

Don't let their name mislead you. If you want cheap go somewhere else. These are master licensed plumbers doing complicated plumbing jobs. Call George the handyman if all you want is a snake run through a clean out. We called them for a routine clogged drain. Turned out that our 60 year old pipes made of cast iron had corroded, cracked and broken under our foundation. So major work began after insurance assessment and approval. The RR team was polite, professional and highly technically competent. They worked very hard and long hours to get the work done quickly since we had to bail to a hotel during nights while I sat alone in the house during the workday. Doggie couldn't handle the jackhammer noise. It was expensive even with insurance help but the work is guaranteed-parts and labor for 15 years. The work is complete, all is normal at Casa Morrow and we couldn't be happier with the work they did. I will highly recommend Roto Rooter Plumbing for all your needs. And no they are not the Walmart of plumbers. They are the Nordstrom's.

Mark L.

I had a front yard leak whose source was easily identified by myself. It was not a gusher, but released enough water to warrant a rapid response. To quote Tanya W. "Roto Rooter will always be there for you....but the bad news is you better have Roto-Rooter money". $$$$$. totally agree with her post. Timely response to my problem. Quoted $750 for the repair. I sighed deeply and gave authorization. The serviceman "excavated" my small yard rock, dug up the dirt in a small area to reveal my shallow buried piping, found a small hole in the existing copper pipe, repaired it with a 5 inch section of thicker pipe, then closed the yard defect. 'Excavation" fee was $550 for what I was told took 90-120 min max. That is minimum of $275/hour to move rock and dig up a small section of pipe and close the defect alone !! Wow, I may quit my job as a Doctor and take up plumbing. Service person never bothered to sweep up dirt on sidewalk from water runoff, or return my ceramic bowl to my hands that I used to bail water at the cut off valve. Poor attention to the details. Successful repair, so I now move on and eat out less for a while.

Emily W.

I had these guys out to my rental because the tenants were complaining about the garbage disposal. My regular guy never responded so I gave up and decided to just go with these guys. While scheduling was a breeze and they were out to fix the problem within two hours, I was a bit frustrated with the price. I was charged $189 for a clogged garbage disposal ..... Crazy. Needless to say I will try my best to stay away from these prices, but when in an emergency I guess you can count on them.

Tanya Y.

Here's the good news, Roto-Rooter will always be there for you. Always. But the bad news is you better have Roto-Rooter money. I don't get it...RR is to the local plumber what Wal-Mart is to the local shop. Or they should be anyway. Shouldn't they be able to offer the most competitive pricing? No?

A couple of days ago, the hose on our sink faucet went haywire and after making multiple trips to Lowe's and Home Depot it became clear that the only thing to do was call a plumber that could order the exact part we needed. RR it is! My boyfriend scheduled an appointment for a free estimate today so all I had to do was sit here and wait for them to arrive.

Major points for arriving on time and calling a few minutes before they were on their way. The serviceman/plumber/jack-of-all-trades arrived and was very polite and professional. He asked a couple of questions about the sink and I told him what was happening. He did seem a little hesitant to actually touch anything, which I understand... but then at the same time I feel like the consult was unnecessary because he was basing his estimate off of what I was telling him. Probably could've done this over the phone.

After taking a quick look he said something about the hose not being connected and I tried to inform him multiple times that my boyfriend disconnected it after trying to replace it with what was supposed to be a universal hose. He then let me know that the first thing he would be doing would be to reconnect the hose to see if that fixed the issue. I get it, people can be stupid sometimes, forget the easiest fixes so no biggie since it takes less than 10 minutes to do. But then he said that "service" would cost $189. That's no parts... he'd literally just be reconnecting the hose that needs to be replaced... for $189. Uh, no thanks.

He was nice enough to offer a discount, but it wasn't substantial enough to justify 10-20 minutes of work. He did make it sound like the $189 was the standard for any amount of work they do so if I had a job that would take about 5 hours this would totally be a steal. Parts are obviously inflated in price as well so I'd probably only use RR in a serious bind. Although I felt like he wasn't actually listening to me and what the real issue was, his professionalism never wavered and that alone earned RR the second star.

Cynthia G.

Do not call roto-rooter, unless you want to be swindled! Our very old water heater has just now started to fail (we were lucky). We've sought quotes from the following vendors: Home Depot, Lowe's, Sears, C&S Plumbing, Two Horses and few others. The quotes were between $650 - $900 (including the water heater, parts, labor and the City permit). Roto Rooter sent out Journeyman Plumber Jose De Avila who provided the ridiculous and insulting quote of $1608.00, of which $975 was the labor charge (awfully proud of himself). This is my first YELP review...I honestly felt a duty to warn all others...If this guys shows up laugh hardily then slam the door on him. Just say no to criminals preying on hard-working Americans!