Roto-Rooter Plumbing & Water Cleanup

Sarah G.

This is a review for the Water Restoration department only.

Last night at around midnight, I discovered a leak under my kitchen sink. The leak was so bad that it completely destroyed the bottom board of my cabinet (even to the point that it snapped and buckled away from the back wall). I called Roto-Rooter immediately, and Mark Torres, the technician, came out this afternoon (less than 24 hours after I called). Before doing anything, Mark told me I should call my home insurance. The damage was so bad that we were talking about having to remove the granite (praying that it doesn't crack) and then remove and replace the whole cabinet.

Not comfortable with that idea, I asked Mark if he would be able to just remove the bottom board, treat the mold, and then recommend a contractor to replace the bottom. He immediately contacted his supervisor, Mark Cramer, who approved the plan. Mark Torres, the technician, called his partner, Jacoy, and they got to work. They removed the board, treated the mold, and left my kitchen spotless in no time flat. Mark Torres even went as far as to call the contractor for me and get him to agree to come out today so that my kitchen will be functional again!

We are waiting on the contractor now. We are still waiting on our Roto-Rooter plumber to come fix the leak (we shut off the water ourselves). Normally, I might mind the long wait, but the dispatch office has called twice to check-in and keep us posted on the progress of their on-call plumbers. I'm so grateful for their service that I don't mind having to wait a bit (they are having a very busy day).

Mark Torres is an incredible water restoration technician. You can tell he really cares about his job and his clients. When our insurance suggested a fix that would run thousands of dollars and result in mismatched granite in my kitchen, Mark helped us come up with the creative solution and got it approved by his boss. Mark was upfront and clear about the price before starting the work, which I super appreciated. The whole thing cost us a whole $50! Not too shabby when we were looked at 5-10 times that amount!

I highly recommend Roto-Rooter Water Restoration, especially Mark Torres and Jacoy. I'm hoping my review of the plumbing department will be equally as stellar!

Jerri I.

Great customer service. Gave me a 2 hour time window and showed up within it. Assessed the problem and told me how it would be fixed and the cost. The tech was very efficient and made sure to test all lines were working before he left. 6 month warranty on the work done and we are all set. I will certainly use them again.

Loren M.

We had a problem with our hot water heater's pilot light. It would not stay lit.
Our service tech, Carrie, showed up on time (actually faster than we had anticipated). He fixed the problem within an hour and was on his way. Before he left, however, he gave us great feedback regarding the problems, possible solutions for the future should this happen again, and a warning about Texas laws changing soon in regards to hot water tanks. Great service and very informative, will definitely call them again!

Kelley H.

In a matter of minutes, we had water all over our bathroom and bedroom. Roto-Rooter (Jacoy Barber & Mark Torres) came out that day (Sunday), talked to our insurance company and performed the work needed to mitigate the problem. They came back daily to check on the equipment and progress and after everything had dried up, they removed their equipment and their job was done. They were very professional and courteous and accommodating to our schedules.

The only complaint I have is when the plumber came out (the first step of the process). I feel like he was "killing time" and the final bill seemed a bit high.

Mary K.

We needed our bathroom faucets fixed and the best thing I did was to call Roto-Rooter. They were professional and reasonable and were able to fix the issue without any hassel. I love their same day service, and free estimate. It can't get any better. They rock.!!!

Schultz M.

After I posted my concerns, I was promptly contacted by Roto-Rooter and all of my concerns were addressed and resolved in a most efficient and satisfactory manner. Every business falters from time-to-time, but exceptional businesses are the ones which recover from missteps. Roto-Rooter certainly did that. I am most pleased.

Bridget W.

I cannot tell you how impressed I was with this company. We had a substantial repair to our rental property in Austin that needed to be fixed and not only were they competitive on price, but their employees were on time, courteous, and knowledgeable. On a daily basis, I spoke to the project manager for updates who did an outstanding job in communicating to me what was going on. From the start, they were upfront about costs and during the course of the work, they exceeded my expectations. Not only would I use them again and again, but I'd highly recommend them to others.

Alex B.

The technician was open and honest. He gave me dome training to do it myself. I tried and had to call back as It got to complicated. The technician came back the next day and got my water heater up and running in one hour. I am glad I called them back.

I had a great professional experience

L C.

Same day service was nice. Price was reasonable. I like the 6 month warranty that came with the service. Technician was a bit sloppy though which is why it's only 3 stars. Left the gunk that came out of the pipe on my lawn. Used the water hose and didn't roll it back up. Left splatter marks all over the siding of the house.

Angeliska P.

You know, I made an appointment with Roto-Rooter, and then while I waited for them to arrive, I found myself doing a little internet research on plumbers, which led me to their Yelp reviews. I read all the bad bad with a sinking feeling, and almost canceled my service with them, but since I couldn't get anyone else to come out on such short notice, I decided to chance it and cross my fingers. I'm really glad I did. My technician Alexis showed up on time, and was very professional. He not only did the job, but really went above and beyond. All the communication from the company was great, also. It may be a crap-shoot depending on who you get - but maybe just ask for Alex, because he's GREAT! I felt that the pricing was very fair, and I was extremely relieved to have working drains in such short order!