Roto-Rooter Plumbing & Water Cleanup

Tamika C.

This is a bittersweet review, as my experience as it pertains to the actual plumbing workmanship was not stellar, but my interaction with management was exceptional and worthy of praise. There was a lingering plumbing issue that was eventually resolved by utilizing another plumbing company. When I reached out to management for resolution, the manager, Lisa Peevy addressed the issue with finesse, compassion, professionalism, and empathy. This review is really about how remarkable Ms. Peevy's ability to de-escalate and problem solve all while developing a rapport so effortlessly. She is the kind of soul you just connect with and because she makes you feel like a valued customer, it's impossible to be upset and you can rest assured knowing that she has your best interest at heart. I only hope that the other chains emulate these skill sets as she has set the bar for exemplary customer service! Thank you Lisa Lisa for being the epitome of Professionalism. Kind regards! Tamika C.

Terian L.

Paid them $3,707.42 in 2019 for a sewage grinder pump job. The same problem happened again last week. Another highly recommended company determined the Roto Rooter pump had been installed incorrectly, the electrical wires had been cut wrong and shortcuts had been taken during installation. It was further determined this could have very well caused a fire to our home. The new pump installed by Roto Rooter should have lasted longer, but the way they cut wires & installed, the warranty would have been voided anyway. It was shocking to learn a major repair was done incorrectly. Lacey, the person in the office has not returned my call. It is absurd for anyone to pay almost $3,800 for a new pump & installation and have to turn around and have the Roto Rooter work replaced with a brand new pump & installation in such a short period of time. This company is NO GOOD. I would not recommend them based on them receiving thousands of dollars for an extremely inferior sewage grinder pump sale/installation. Customers beware. If you want poor quality service in every rateable area contact them. It cost thousands of dollars, please pay attention to all this company's one (1) STAR ratings. They do not have a good reputation. If you call them and you are told you need a major installation & it will cost you a lot of money...please call another company. Do Not allow them to replace & install anything major. Don't waste your money or time with Roto Rooter and office girl/owner Lacey. Actually I would rate them less than one (1) star if a lesser rating was available. Even a one star is too high. They are a minus TEN star rating to me. I hope the $3,707 42 paid to them is a plague, not a blessing. Thank God for the reputable company that saved our home from a fire due to Roto Rooter's shoddy pump/installation. Stay far away from them call anyone else for competent & ethical service.

Vicky J.

I have been staying in a hotel and just started repairs on my home after having to hire several contractors to repair drywall, replace flooring, etc. I still have a toilet sitting inside of a $1000 bath tub that Roto Rooter left. I'm praying that my brand new rub isn't damaged or cracked. My tub is the only item in the bathroom that wasn't ruined by the water damage and they left a heavy toilet sitting inside of it bc they were too lazy to take it outside and sit in inside of the garage. Also, I have to hire an electrician to repair several electrical outlets which stopped working after the massive amount of heating done in my home. Smh. Additional bills not covered by insurance. Run fro Thai company. I may end up filing a lawsuit.

Walid H.

I've never been """"ghosted"""" by a plumbing company before them. They took the insurance money to find the leak. They said they would begin work. They left the work site without notification and never returned. I've called many times. They promise to call back but they don't follow through with calling back. Extremely unprofessional. I'm very disappointed. I'm a disabled veteran and getting around is not easy. Shame on them.

Jackie S.

I am really not one to complain but I feel the need to express my frustration with this business. Roto-Rooter came out to my house in January to replace my main water line. They did a great job, fast service that day and we have not had a problem with the pipes since. Well, in the process of the repair, they dug up my yard and removed a bush. As the end of the day approached, they finished the job, replaced the dirt and left, telling me that they would come back the next day and level the ground, plant grass, and replant my bush. I was fine with this. However, the next day, they didn't return. I called within the next few days, they apologized on the phone and said they would send someone that day. They didn't show up. Again. Over the next MONTH, I called at least 4-5 additional times. Each time they were extremely reassuring and apologetic, I even spoke with the owner who ensured me that """"this is not the way they do business"""". STILL, to this DAY, nearly 2 months after replacing the main line, they have YET to come back and fix my lawn. My bush is long dead, the front of my house is bare and looks ugly. Last time I spoke to someone on the phone, they told me they would have someone out within the HOUR. No one showed... surprise. Now, I will replace the bush and plant the grass myself, but that's not my biggest problem. My biggest issue is the integrity of this business. We paid them for the job in full immediately after it was completed, yet they refuse to come finish the job they started properly. They need to put their money where their mouth is when it comes to customer service. They need to do what they say they're going to do. Honestly, if you're thinking of calling Roto-Rooter, expect your plumbing to be repaired correctly, but not much more.

Niki M.

Wonderful service by Jonathan. Arrived quickly and got right to work. Great customer service and fixed our issue with a pleasant attitude. So grateful they were able to come out on call to help us. I would recommend them to others and use them in the future.

Jihan S.

Still great service! Paul with the tattoos (he specifically asked to be called that) was wonderful explained all of the work needed and cost for a sewer line backup repair. He was very friendly and took the time to educate me on what we needed to do to fix and prevent future backups. Will call again.

Pete S.

Awful, awful, awful. Scheduled an appointment, they said """"expect a technician between 8 and 9 a.m."""" 9:30 a.m. still no tech. Called at 10 a.m. and they said """"finishing another job, be there before noon"""". They finally called at 3 pm and left message that they could send technician now. Called back at 3:20 and 3:30. No response. What else is there to say. They get 1 star because the girl taking calls was at least pleasant. Wasted an entire day waiting for these people. Never again.

R P.

Matt came out to my home as I was not able to get hot water from my kitchen faucet. In addition, I wanted the faucet replaced as I bought one from home depot. The hot water issue was fixed immediately and I was satisfied that it was a quick fix. However, to have the faucet replaced, i was quoted $486.56. I was shocked as I could not believe that price. Matt then offered a 10%. Almost $500 to replace a faucet that I purchased and he advised I needed to replace two kitchen angel stops. I was feeling I was being taken advantage of. So, I called around and EVERY plumber in town told me that was a ridiculous price and said I would have been crazy to pay it. The company that did install it a day later agreed I needed the angel stops, but charged me not even $200. I am still shocked over the $300 price difference. I have ALWAYS used Roto-Rooter and now I wish I would have shopped around as I'm sure you took advantage of me for previous services I paid for.

TIM V.

This was the second time we used RR this year and will readily call upon them in the future. Punctual, knowledgeable and thorough. Most importantly - problem resolved.