Roto-Rooter Plumbing & Water Cleanup

Yelper B.

I called them to clear out my main drain line. It wasn't an emergency, it wasn't a weekend. They waited until they were at my door to say it would be $325. This is exorbitant; other drain-clearing companies are half this price. Had they told me the amount when I called, I would have called someone else. Call another drain-clearing company. This is not worth the expense.

Enid L.

The most awesome customer service ever. My sewer was backing up into my basement. Since it was a Saturday, the only place I found open was Roto-Rooter. So I called them and they came out within a couple of hours. They unblocked my sewer and after running a camera through determined it was so broken it needed to be replaced from the house to the street. They came back on Monday and started the repair. They ran into some challenges but within a week I had a new sewer line. Even though the project set me back many thousands, I felt very good about the whole ordeal because Camron and the rest of the crew were professional, caring, nice and trustworthy. Camron was always updating me on the progress of the job and calling me to let me know they were on their way or if they were going to be delayed. I had never experienced such outstanding customer service anywhere, especially from a home service company. A few months later, I discovered water seeping up in my front yard. (My house is 90 years old so not unexpected that things are falling apart.) I tried to turn off the main but the meter box was filled with water. I called EWEB and they pumped out the box and discovered that the user turnoff was broken so they turned the water off at their connection and said I'd have to call them to turn it back on. I knew that I had to repair the turnoff before the leak could be fixed. At a complete loss as to what to do, I called Camron to see if he could give me a suggestion. He told me he'd take care of it. He called the office and within an hour and a half Camron was at my house with the plumber Joe. Joe installed a new user turnoff, checked the smart meter and saw that it was running a lot. (EWEB later confirmed that the big leaking had started at 3 AM that morning.) He also determined that it was leaking in several places and the whole line from the meter to the house needed to be replaced. It was Friday afternoon and I had no water, but at least I wasn't leaking for the time being. Camron and Joe and the rest of their crew came back first thing Monday morning and by the end of the day I had a new water main and my yard was put back together. I wrote them another check and again felt relieved that things had been fixed quickly and with the same care. I called Joe to come back to adjust the water pressure and when he came he handed me a check for $1000! He explained that since I'd had two large projects in such a short time, they took a look at their costs and determined they could refund some of my money. Have you ever heard of a company doing something like that? I was so touched I was brought to tears. I cannot stress more to everyone that if you ever need any kind of sewer or plumbing work done, large or small in the Eugene area, call Roto-Rooter. They are locally owned, honest, really care about their customers and love their work. They also have a lot of equipment to make the job easier for them and less impactful on my property. (For instance, they have a truck that sucks the dirt out so they didn't have to bring in a backhoe or hand dig a trench.) As I've told Camron many times, he is my hero. I thank him and Joe and the rest of the crew for making a couple of painful home repairs renew my faith in humanity.

Aldo H.

they are available on the weekend, but so is Servpro. They promised to put up plastic sheeting to keep the dust and debris limited to the flooded area. The crisis expert (LOL) was on their way out the door when I reminded he/she of the plastic sheeting promise. And the sheeting was eventually installed.
Prepare for a hefty bill, unless your insurance will cover it.

Richard W.

Call them to replace dishwasher shutoff, turned off water, replaced shutoff, turned back on.
25 minutes, charged me $300,00. Less $30.
Seems kind of high, any one else have this kind of fee?

Mike B.

Cameron at RotoRooter (Eugene) was very responsive about a challenging situation, offering good solutions, until he disappeared...impossible to reestablish contact. Moving forward with another more reliable company. Do NOT recommend

Sophie M.

I had Shaun come to fix a leak from my washing machine. He fixed the valve but failed to check if it was still leaking before he left. $300 later (twice as much as I've paid for any plumber) my washing machine was still leaking. On top of that, when I called to have him call back the lady told me on the phone I'd have to wait a week. I also had a bit of water damage that I thought they'd be able to fix since this place claims to be plumbing and water damage fixing. They quoted me over $4000 for a 4' x 4' wet spot. I had Servpro come and look at this spot and they were able to clean it up for less than $1000. On top of this, Roto Rooter said their method of getting water out of the drywall was to drill holes. Servpro was much more educated and let me know that drilling holes is an old fashioned way of removing water from walls and it doesn't fix the issue. Servpro is much more educated and reliable. They were able to completely solve my issue in a few days for 1/4 of the price. Make sure you get a second opinion before choosing this place

Steven W.

They charge $210 per hour for handdigging. The other plumbers I contacted were no more than $150 per hour. Worker charged for 3 hrs despite only 2 hrs of actual digging. The extra hour was him spending time getting a part he didn't have. I gave at least 2 stars because he was punctual and fixed the issue. The receptionist I called refused to reimburse any portion.

B G.

They came in did half a job and want to charge again to finish what they didn't finish in the first place...then their receptionist was so vile, phone customer service 0!

I knew I should have waited for the other plumber
NEVER again!

Gee F.

I'm glad they had a mask on. But the people who showed up where mean and rude. They wouldn't take any of my input regarding the situation in the house (there was a lot happening) and I got offended because I was the only person knowing what was happening and they decided to do whatever they wanted.

Chris H.

We have used this business several times in the past as one of our plumbing vendors (we are a commercial business as well). On this occasion I made an appointment with them for a water heater installation. On the day of the appointment I called to ask when they would be here. They said there had been an error as their scheduler had accidentally made the appointment with one of their plumbers who was on vacation. As a result, they could not meet the appointment and were not able to send a substitute to come out that day. As I said, we are a business and we needed hot water for 6 bathrooms as well as a kitchen and some additional sinks. I managed to call another company and get the installation done. Poor, poor organization was shown and their inability to move things around to make things right compounded that error.