Roto-Rooter Plumbing & Water Cleanup

Steve P.

Both the office and field personnel are top-notch professionals. They did a plumbing inspection prior to purchasing our home, then the upgrades and repairs after purchasing the home, and finally a new gas line for a new gas cooktop. Their work is high quality at a good value.

Snowman S.

I had a clog in my sink. First, these people show a Bend address on Google, but they operate out of Redmond. It appears that the initial visit charge is based on how far you are away from Redmond. They show phone numbers and addresses as if they have locations in Bend and La Pine (which is not true), but if you call those numbers, you get Eugene which is their central answering service. When I asked her if they are an answering service, she told me no, which is not true. So, she told me I had to pay a minimum of $200+ if the Redmond Roto Rooter come out whether they fix something or not. Then that nasty lady in Eugene ""central planning"" told me to trust them. REALLY? After waiting a couple of hours for a call back, I so was I took the drain apart and fixed the clog myself. Then this really nice lady from Redmond called me to set up an appointment. What's the point of having my initial call routed to Eugene anyway?????

Diana H.

$$SAVE YOUR MONEY!!!!!

I am beyond glad we decided to go elsewhere for our plumbing issue. The estimate Roto-rooter gave us (with a military discount) was $400-700 depending on how long the job was. When the plumber arrived he took a look at the problem said it was a huge project and would need to call another plumber to get into the crawl space (the plumber who arrived was extremely overweight and no way he was fitting in the crawl space, not trying to fat shame anyone just pointing out the facts). So, we told him we were going to hold off, he left furious as can be. We had Peterson plumbing fix the problem, it took them 30 minutes (they did not need to go into the crawl space) and oh it was only $129.00.

Not sure if roto-rooter was attempting to take advantage of my partner and I because of our semi-young age or if their prices are just insane. Whatever you do, get multiple estimates. I STRONGLY do not recommend this company.

Jennifer A.

We paid for a sewer scope to be performed and were told we would receive a call back the same day with results. The tech would not start the service until we paid upfront, which we did. After eight days and several calls later, we are now being told the tech has to go back out to the house (not for another five days) because they need to look at it again due to it being an old house. We ordered this service so we could close on our house. This seems to be a blatant attempt to sell more services by withholding information.

Donna L.

Very prompt and courteous and told me up front what the cost would be ..No surprises
Would diffinately use again.

Victoria C.

Very very expensive service! I had a leak in my shower and needed a rectangle cut open in my ceiling not large and some fans for about a week. The service person maybe spent in total 3 -4 hours in that week I was charged 3800$ complete rip off! I would get a quote in writing before I signed ANY agreement if you choose to use them!!

Jason A.

Robert and the whole Roto-Rooter crew were a saving grace during our Winter 2017 emergency. While the city of Bend was in crisis mode dealing with snow, freezing pipes, ice dams and other water related emergencies, Roto-Rooter was able to come the day I called with our water problem. Immediately they helped my tenants move their bedroom furniture so they could begin to mitigate the problem. Overall we had 2 separate areas that incurred water damage and both were restored to better than they were prior to the damage. Robert was easy to communicate with and provided daily updates on their progress with texts, pictures and emails. The billing was detailed and Robert was able to answer the many questions I had with a clear explanation. I would highly recommend their services and I would not hesitate to call them if I ever have another problem. Thanks again.

Daniel K.

I don't usually get frustrated with companies, but I have to say that I wouldn't recommend this company to anyone. They charge 165 just to re-light your pilot light, and if it was the 15 dollar part above the pilot light that they didn't check the first time or I would have had hot water, they want another 165 to come back out for 10 more minutes to fix their mistake! They kept insisting I needed a new water heater, but the next gentleman I had to hire found and fixed the problem in about 15 minutes. If they insist you need a new water heater I wouldn't take their word for it. Hope this helps!

Lori V.

When he came to our house this morning, in the sleet and snow and 26 degrees, he looked at our situation (leak in our landscaping plumbing and water would not stop flowing.) He checked a few things, and told us that our best bet was to try and dig and find the shut off for the sprinkler system. He didn't charge us, but his knowledge about where to start digging was beyond helpful. My husband and I dressed for the elements and went to start digging where he suggested. After 5 min of digging and under about 7"" of lava rock, we found the valve box and where able to get the water off!
Thank you, Thank you, THANK YOU!!!!!!!!

Genevieve B.

the serviceman was clean , and efficient . however the dispatch communication between eugene and bend was a bit scattered, causing our wait time to be extended.