Roto-Rooter Plumbing & Water Cleanup

Jack K.

Great service,
I wake up on Sunday morning intending to leave for Champaign, Il and discover water backing up in the shower. ""no time to deal with this now"" and leave for the day. On the way home, I discover an opportunity to ""e-schedule"" Roto-Rooter in the morning. I get a response with a two hour window on Monday morning. At 8:30 I call concerned that I have not done the scheduling correctly. "" No sir, he is on the way"" In walks Jonathan with covers on his shoes and the wheeled equipment having covers on the wheels as well. Fifteen minutes later problem solved.
I would recommend Roto-Rooter to anyone

Christen B.

We had our drains back up this past Saturday, which has never happened to us in the home we have owned for the last three years. My husband called Roto Rooters and was able to talk to the technician on call to figure out what was going on and what we needed to do. We opted to have them come first thing Sunday morning.

Unfortunately (this is why I didn't give them 5 stars), the Saturday night tech did not put us in the list for Sunday so we called them Sunday morning when we hadn't received a call to find out we would have to wait around for hours until the tech to get to our house. He did not have the best customer service on the phone, making bus feel as if it was our fault he wasn't notified.

Once he got our house, which was about a 2.5 hour wait, the technician was so pleasant and friendly! He identified the problem and got the job taken care if in no time! He even informed us on what preventive care we should take to in the future.

Overall, great in-person service but could improve on their phone skills. We will use them again if anything happens in the future.

Dj S.

The plumber showed up on time and showed me exactly what the issue was. He did not just fix it, give me the bill and leave. I didn't like that the hourly rate noted on the bill started as soon as he pulled up in front of my house. For all I know he was on the phone handling personal business. But the work and worker were quality.

Teresa G.

Ashley, IN - On the plus side, Roto-Rooter was able to send a plumber out to my home the same day that I called. The plumber was able to unclog my toilet with a hand auger, and I paid a hefty price for it. I had let him know that both of the toilets were having issues, and I had also let the telephone dispatcher know that as well. My concern was that I wanted the issue fixed without a re-visit. The plumber was friendly, but not incredibly professional. While he was at my home, he made one remark that could be considered on the sexual harassment side. He also was older and a bit out of shape, so he had trouble going up and down my stairs. Roto-rooter gives you a 7-day guarantee on hand augers. On Day 8, the second toilet clogged up, and I had to plunge it. Clearly, the issue wasn't fixed. I won't be calling Roto-rooter back.

Carly S.

Moved in to a 1920s home recently and had our basement flood after a storm. They came out within an hour of me calling them and told us the main line was clogged. Brought out another technician and they got the problem sorted out within a few hours.

Was very happy with their service. They were very knowledgable and told us what we needed to do in the future down the line. They told us about all charges before they did anything, were kind and courteous and fast!

C B.

We had just moved to the area and purchased a home. The very first time we used our master shower we had a leak in the basement. (I'm not exactly sure how the home inspector missed this one!)

We had a super helpful plumber, John, come out same day and identify the issue. John checked all the pipes (multiple shower heads) and those were all good. Turns out the builder or previous home owner had built the shower with a bench that sloped toward the wall instead of toward the drain and did not bring the water barrier all the way up the wall! Water was leaking down the wall from where the water barrier stopped and then down through the ceiling below.

We are very grateful for Johns help in preventing more leaking through the floors

Sara B.

The first time I used roto rooter, it was a simple drain pipe that rotted out and needed replaced. The technician went above and beyond to try and repair a separate issue that I was having. He was able to get it fixed at only a slightly higher charge than just the drain. He then took all of the information to give me a quote on another plumbing job in my basement. He was so friendly and did such a good job that I called the company to compliment him. They assigned him to be my regular technician very time. I ended up hiring roto rooter because they gave me the lowest quote (I got 4 quotes). My technician came out and completed a 4 hour job in 2 hours and save me a bunch of $$!! I will definitely call roto rooter again for my next plumbing issue.

Cori M.

I called Roto Rooter a few times prior to choosing them. The first two times I contacted them, they didn't seem urgent or make me feel like a priority, which was discouraging. However, I finally gave in. They were able to come out and fix the problem for a little less than estimated, mostly because the technician flooded our bathroom, as we told him it would happen if the washer was ran.. He tried it anyways. This actually ruined some items we had gotten from other countries on vacations... stuff we couldn't replace. Even though the issue is fixed, I'm not sold on the company or confident we would choose them in the future. Very expensive and didn't make us feel like they wanted to come out to service our problem.

Al J.

Technician came in the time frame specified and was great. He identified the issue very quickly. My sewage pump needed to be replaced. He gave me an initial estimate of between $800 - $1200. He left to get a pump and when he came back he said he got one at a good price. Bottom line: my bill was less than the estimate - $703.58!
I was very pleased.

Dave S.

I was in a pinch to find a plumber in Fort Wayne due to roots invading my sewer line. It was a real headache, not to mention the mess! After a quick search on the BBB for local plumbers, I found that the best choice was Roto-Rooter. I called them up, they got me scheduled right in and were out at my house in no time. Everyone I spoke with and dealt with there were very professional and very knowledgeable. They used their waterjet system and made the pipes look like new, I was very impressed. If you are having an issue, look no further!