Roto-Rooter Plumbing & Water Cleanup

Shena L.

I called for a water heater install. I was given a 14 hour window. Are you friggin kidding me??!? 2 guys show up sometime around 4, I didnt keep track. 2 guys started at the new water tank in its box for about 11 minutes..? Himmed and Hawed, said it was way too big cuz it's a 50 gal and mine is a 40 gal. They didnt even LOOK at old one... It was a 56-64 gal. New one fit just fine. Anyway, 2 other companies quoted me between 300 and 500 dollars for the install. These losers came up with an odd, off the wall number...$1000 and some odd dollars. I laughed out loud. Asked em if my tits made them think I was stupid. Clearly dipsh*$ brought his buddy, told him they will both be able to pocket some cash. Told them to get the F out of my house. They didnt even want to make a few hundred dollars. I think they didnt know how to install it. Or just too lazy. I ended up calling someone else who came right over, total for emergency call and an hours work, (THATS RIGHT ROTO ROOTER WAS TOO LAZY TO WORK FOR ONE HOUR!), by himself (not a 2 man job) cost was $426. These M-Fers are losing money by trying to rip off a d take advantage. Lost the job. Lost the cash. Lost the referral. UPDATE: Pat clearly sent my info to the office because I got a phone call from the manager who was soooo rude and condescending. First, he said the bid of 1100.oo dollars would have been for the tank AND the install. When I explained his guys were looking AT the actual new tank I provided he then got snippy and said HOW WOULD I KNOW! I WASNT THERE! ...and WHAT DO YOU WANT ME TO DO ABOUT IT?!? What a douche. What a effing piece of garbage.

Angela G.

Hopefully the service checks out once the city inspects...but for a commercial building, I was charged almost 5-thousand dollars to run lines from two water heaters. In my estimation this was outrageous. I did not get a quote and paid them by the hour, so my bad! Can anyone give me an idea of what I should have been charged?

Alyssa M.

Called Saturday afternoon and they said they didn't have anyone in my area but could schedule me for Sunday to give me a call at 8:00am. No one called. So I called them and it's 1.5 hours beyond my promised scheduled return call and they said they don't have anyone. What a joke, I should have never waited around for them to call. This is the second time I've had an issue and tried to use this company and they failed in scheduling. I'm done trying to get ahold of them and will tell everyone I know to never use Roto Rooter.

Stacey S.

I was very displeased with the professionalism and attitude of the service I just received. I called for service to install a brand new garbage disposal, the same disposal I already have, just new as mine is old and started to leak. When the technician came in, before He looked at anything he asked if he could go pee. Just like that. If he had to go that bad before even doing anything he should have gone before he came to my house. Then he asked me how much I wanted to pay for the install, I asked him what the charge is. He said $379 which I thought was high. He laughed and asked how much I wanted to pay and I was caught off guard like he was negotiating or something. I just told him I didn't think it would be that expensive and I would like to see if I could get someone else to do it for less. He explained Roto Rooters quality and I concurred as I often use Roto Rooter and that's why I called them first. I said but I still think that's high and it's not an emergency so I'd like to see if I have other options. He said next time then I shouldn't call Roto Rooter, and that I wasted his time!!! Who says that to a customer? So not only did he tell me I wasted HIS time, he told me not to call them again. So I think I'll listen...

Robert M.

Mr Parks, Roto Rooter, tech was timely, very knowledgeable and professional. His service actions to clean our clog drain line really was effective. We would definitely use Roto Rooter again!

Matt P.

We had a chronic clogged kitchen sink. Had plumbers out 4 times under home warranty. They snaked it but never took the time to really diagnose the issue. Root did that. Snaked it. Rerouted drain lines under sink. Tested garbage disposal and dish washer to ensure working properly and draining properly. So far, very pleased.

Eric C.

Outstanding experience from start to end. Requested service on my sump pump online Friday, and received a reply very soon after verifying a Monday morning appointment. They called as promised about a half hour prior to arrival, and then Kelly was phenomenal - going over my situation thoroughly and offering his expert opinion and finally, his swift and clean replacement of my 17 year old pump. He could not have been more professional and friendly, and I will absolutely make Roto-Rooter my first choice when the need arises in the future! Outstanding company, outstanding personnel!

Ava N.

I had a great experience with Roto-Rooter. They came out within an hour of my call and completed the job professionally and thoroughly! Ron was very knowledgeable and gave me sound advice on how to deal with the lime build up in my drains. I would definitely use Roto Rooter again!

Brock B.

As a first time home owner, it can be tough to know who to call that you can trust to make sure future problems will not arise again. Thank you to Anthony (2628) for helping me fix a problem with my outdoor faucet and saving me money. I know who I will be calling the next time I need help.

Mike B.

Just moved into new home and had some plumbing issues with our drains. Called roto rooter and josh came out right away in the morning. Very professional and courteous. Helped solved our issue right away and checked all other drains to make sure no other issues came about! Recommend josh to anyone!