Roto-Rooter Plumbing & Water Cleanup

Sean B.

Had such a great experience with my service tech John, he was so kind to walk me through the process and give me my options. Ultimately it was not as bad as we thought but he had prepared me for all the potential outcomes. This is what customer service looks like and I am so thankful for Roto Rooter for that. If I could give John 10 stars I would!!!

Keith S.

SCAM RIPOFF !!!!!!!!!!!!!!!!!

Please- Please -review all of the other people who have had the SAME experience and NEVER EVER call this company.
We had the EXACT same experience as so many other on here. My mother (who is in her late 60's and lives alone) called for a routine water leak in the basement. Roto Rooter sent out Frank Rivera #3286 and within minutes he was selling my retired, widowed mom on the urgent need to replace the pipe from the house to the street for THIRTEEN THOUSAND DOLLARS. They gave the hard sell and a short time later she was handing over her credit card to pay 13K for a service that was NOT needed. This is a retired nurse and grandmother, and they completely took advantage of her -- as it is clear they do often from so many of the other reviews on here. It's sickening. We have since had MULTIPLE licensed contractors out since who have all said the pipe repair DID NOT NEED TO BE DONE. They sent a crew to completely destroy her basement for the ""demo"" and then sent an adjuster who low-balled her with a repair estimate. It has been an absolute nightmare. My retired mother has been on the verge of a nervous break down. Frank M. was another person that came in under the guise of ""helping"" but did nothing but continue the upsell of the new pipe. I truly do not know how they sleep at night. They are awful and Roto Rooter is an awful awful company. Please heed this warning and do make the same mistake.

Matt C.

The Roto-Rooter team was very friendly and professional. They were quick to come out and clean up the water in our basement and replace our busted sump pump. Thanks for the help guys!

Krystin B.

Technician was courteous and explained my options to me. Problem was found and corrected promptly. I called yesterday and they were able to come out today which was convenient. A bit pricey but I was paying for the convenience which worked with my schedule.

Sarah B.

Be aware!!!!!!!!!Save your money and time. I am
Not one to complain but in cases like I just experienced I feel the need to share with everyone my interactions, as I have realized with some research my experience has been like some others and is very harmful and manipulative. I needed a clog taken care of quickly to not back up. I called root-rooter and they came out pretty quickly. The kid who showed was nice and friendly but asked me where my pipes are and if I can show him the ones he needs! I am not a plumber or familiar with what he needs so I couldn't. He inspected and ""fixed"" my upstairs bathroom clog after 5 hours. Two days later I found out he pushed the clog to my downstairs bathroom. He came back out for 4 hours with no luck unclogging. The next morning a guy stopped by and said he was a supervisor and ran a camera in my sewer line. Within 3 minutes he said the pipe was cracked and they could unclog it but it would be likely that the pipe would clog again in the near future with the crack and they could quote to dig up and repair. He said it would be between 6,000 and 8,000. The kid came back and attempted to unclog for 4 hours without success. He said he did what he could do and now they have to dig to repair the pipe. Only 1 toilet was clogged and with the help of a friend I found out that it was showing signs of being clogged on the inside and not the mainline. They were only treating the mainline and still hadn't found the clog with the camera just going off assumption. I asked for another guy to come out and fix it. Another guy came out and attempted and got the snake stuck. I called the supervisor with my friend who is more versed in plumbing. He asked questions about what is going on and was very disrespected by the supervisor. The supervisor said that if a customer wants the service done they paid for they would do it. He was very defensive the whole time and attempted to argue with my friend who remained calm and friendly. He said phrases that supervisors should NEVER say like ""what are you not understanding"". The supervisor hung up and wouldn't answer again. I reached out to the GM and corporate. The GM was much more helpful, he got a guy out there within an hour to get the snake out and unclog the toilet. After investigation and showing the camera man on my ring to the new guy. The supervisor was in fact NOT a supervisor. He just called himself one. And it felt that he was driving sales. Trying to scare me into an expensive service that ended up not even being needed. When the new guy put the camera down the sewer, he in fact found no crack and was able to take the toilet off and push the clog! Please be aware and cautious. Taking advantage of those who don't know should NEVER be company policy and I feel this was what was happening to me. I was lied to, mislead, and almost spent 6-8 grand on a service not needed. This was chaotic, and stressful. It has impacted 6 days of my week I can not get back and has made me distrusting of companies.

Christopher S.

The manager named Jason is one of the rudest most unprofessional people I've ever met. This company is known for doing terrible work in the plumbing community. Just ask any other plumbing company. They charge a fortune and don't even always make their work up to code standards. Disgraceful.

Sharron D.

In mid October 2023 Roto Rooter unclogged our sewer line from the street to the house. For $6,500.00 they replaced the pipe from the street to the house. The township approved the pipe replacement in November.
It's been a nightmare working with them ever since. We've Called many times to get them to come out and fill the holes back in. In early December they filled the hole in front of my fence back in, but not behind the fence panel and now bc of all of the wind and rain, the fence panel has collapsed & broke the top half of the pipe they just put in that connects to the house. We've called several more times and each time a rude woman named Sharon says she'll send someone out and will let the manager know, but as of today (1/10/2024), they've yet to return to finish the job & now the hole is filled with water, my fence is completely broken, & they genuinely don't seem to care about their customers. If you're thinking about using this company to fix your problems...DON'T. They don't care about the quality of their work as long as you pay them their ridiculous high prices.

Sharon S.

they are very expensive and overcharge you while telling you that you are getting a discount, they told me they had to did up the yard but when I came home I could not even tell they were there, first charged me $700, they came back the next day and charged me 6,850. and then told me I got a discount of a $1000. try are a ripoff and I will definitely not recommended this company to anyone

Matt J.

This is the worst company I have ever had to deal with. Just awful people. Even when pat Swanson replies to try to help to make them appear legitimate he/she emails once and then disappears after promising a call from management staff. If u are considering using this crooked ass company stop immediately and call a real plumber.

Devan D.

0 Stars

I moved into a new home a week ago. Sunday night we experienced a plumbing issue where water began to leak out of the ceiling from the master bath. I've used this company in other homes in other counties and never seemed to have an issue. Called Sunday came plumber came this morning.

My fiancé text me saying he was extremely uncomfortable. the plumber was extremely disrespectful to the point of feeling the man was discriminating against my fiancé. 1st to have someone come into our home and disrespect the homeowner in that way is beyond unprofessional and disgraceful.

2nd he wanted to charge us $465 to change the valve in one bathroom (the bathroom that wasn't causing the leak) then said it would be another $200 to MAYBE fix the toilet with the leaking issue, because that toilet was inconvenient and difficult to fix so he wasn't guaranteeing by paying $200 it would be fixed just that he would try...

My fiancée rightfully kicked the technician out of our home. We called another company to do the work Roto - Rooter wanted to charge us $665 for. The other delightfully kind licensed plumber charged us $265.

I called to speak with someone and shocker was sent to voicemail and never received a return call

Absolutely shameful, will never ever use roto- rooter again and will share this experience everywhere.