Roto-Rooter Plumbing & Water Cleanup

Liz B.

We've had a badly clogged drain for a while. George (tech #2170) was a godsend and got the job done quickly and very well. He was also friendly and lovely to have in our home! When I call RR again for any job in the future I'll definitely be requesting him. Thank you!

Trina K.

Everyone knows that when you have a leak or plumbing issue, it is a very stressful ordeal. Particularly, when the issue is being experienced by someone other than yourself and you are responsible for fixing it.

Recently, I called RR to fix a water pressure issue and a leak in a rental property. A repairer came out the following day, but I seriously wish he hadn't. He was socially challenged and it created a bit of a rub at the outset. He knew it was a rental property and for some reason he decided to treat the tenants as second class citizens. He never spoke to them, informed them of anything and left without saying anything to them. I had to pry general info out of him and found his pricing suspect given my past experience with this company. Once the tenants noticed he was gone, they also learned nothing was fixed and there were two leaks when there was only one before. Never mind that I was already charged for work that had not been performed or was poorly performed.

The review is 3 stars because despite this piss poor experience, the general manager Mike McCloskey sent a new person out. He informed me that Greg was off but I know he was in fact working. Guess that's a nice way of saying I'm going to improve your experience. And Mr. McCloskey did. The new tech (Devin) was a godsend. He fixed it all and communicated with the tenants. And for that I am thankful.

Also, Mr. McCloskey took an additional $50 off the total bill. I would say it was great except that it is the same discount given if you check in on Yelp when the service is done. But it was a nice gesture on his part though it was appropriate under the circumstances. Despite my scar tissue, I am satisfied with the end result. And the tenants are too.

Jon J.

My service technician was Amos and he was extremely efficient and professional. He arrived at the scheduled time, walked me through my options and didn't make me feel like an idiot lol. I'll definitely request him in the future

Rae c.

Thank you to Devin Jones for coming out right when we called! he was nice, efficent and very professional. - maritech commercial

Sarena T.

Called around 11am because my hot water heater stopped working and I tried to troubleshoot, but was unable to re-light the pilot light. They had Mr. Amos out to my house within the hour! They also called to give me a heads that he was on his way, so I really appreciated the communication and efficiency!

I thought I was going to have to buy a new water heater, but he gave me the options of relighting the pilot and seeing how much life I could get out of an already 10yr old water heater, servicing it and cleaning it out to see if there was dust/dog hair causing the light to go out, or replacing it. The price for replacing it seemed a bit higher than what I anticipated (quoted $1150), but it seems like there is some mark up Rotorooter adds for going to purchase and deliver a water heater, which seems reasonable. The price was a bit high for someone coming out just to relight a pilot (almost $100), but they have to make their money too, I guess. Mr. Amos was professional, friendly and efficient, and overall lovely to work with!

I'm doing a bit of research into costs for installation if I buy it separately, but I would not hesitate to work with Mr. Amos again!

Mary Ann B.

Very quick to respond to my emergency of two clogged drains. Jerome was there in 90 minutes and the office even called to tell me exactly when he would arrive. We have an old house and my guess is that no drains have ever been cleaned out. The two drains Jerome cleaned are working very, very well. I think I'll have them come back and clean out the entire house.

Angela D.

I had an excellent experience with Roto Rooter. The plumber that came T. Billiot was very knowledgeable and fixed my old corroded kitchen sink pipes without problem. I will definitely call this company again if needed in the future.

K H.

I love the convenience of scheduling appointments online and of same day service. Devin Jones, Tech #59, fixed everything as requested and was a really professional and personable man in the process.

Brian M.

Nick Alphonso was who Roto Rooter sent out to my business. There were some delays because a part supplier but Nick did the job well and was quick. Thanks Nick!

Paul F.

On Sunday, March 8, I placed a service call. All the drains in my home were blocked. Mr. Jacob answered the call within a few hours. He was very personable and did an efficient job, but I found the company a bit pricey