Roto-Rooter Plumbing & Water Cleanup

Brad G.

Yesterday evening I noticed the floor drain backing up in my basement. I called Roto Rooter at 6 pm and they could come out between 10pm and 1am or 8 and 11 in the morning. I chose the morning option. They called me 30 min before they showed up at 8:15. Brian was the tech that showed up. Showed him the issue and he began to snake the main line. He encountered roots that he said he couldn't cut through with his 6 inch blade. He recommended I get is camera in to see the damage. I asked what if it was more roots, what do we do after the camera. He said the camera guy would give options. Brian explained to me what was going on and charged me $289. I found a $50 coupon on their website, so I was able to save a little money, but it would have been nice if he told me about it. Brian called the camera guy and he was able to come out between 1 and 3. Dave showed up at 2:15. As he was bringing his stuff to the basement, I asked him if he would come get me when he finds the clog so I could look. Thirty minutes later, he comes to get me. The clay pipes had 3 areas of blockage. He told me we could keep trying to clear with the snake at $190 per hour or dig up the pipe and pressure wash it clean and insert a new pipe inside the old one for $10,500. Dave said he could snake for me right then and there. Obviously I chose the cheaper option. Thirty minutes later he came up and said it was all clean. Total charge for the full hour rounded up and camera was $265. Coupons wouldn't work since he said the camera was already discounted from $280 or something.

In all, I'm grateful to have my pipes clean, but erked by a few things. Why could one tech camera and snake and one could only snake? Was Brian truly trying that hard to snake within the hour he worked on it when it took Dave 30 min to clear it? When someone comes to my home to do work, it would be nice if they introduced themselves and shook my hand. Neither did this. Over all, it cost me $554 for 2 hours and 35 min of work. $214 per hour. Not a bad gig. Might have to change my career path.

D J.

Our kitchen drain was clogged beyond the p trap, our efforts to clear it didn't work so we called in a pro. Even though the tech arrived 3 hours later than I was originally told, Todd was very polite and efficient. He quoted me 1-1/2 hours to clear what he thought was a frozen drain pipe. It ended up taking exactly that, although he did spend some time tinkering with a drippy faucet he said he couldn't fix since he only clears drains.

In searching for a plumber to call, I saw this company on Yelp and it said $50 off your next service, so I mentioned that when I called to make the appointment. At time of payment Todd took $50 off, no questions.

I was very happy with Todd and his work even if I really felt it probably could have been done a little faster and a little cheaper. I would call Roto Rooter again and I would be happy to have Todd respond to the call.

Nate S.

Terrible service. The floor drain in my basement was slightly backing up so I had them out as a preventative cleaning measure. I had them out to clean out the floor drain, $300+ later they claimed they were done. Less than a week later the drain backed up much worse than before they were out. Back up resulted in wet/damaged carpet and walls. I called them after the backup to see if they would come back out and fix the job. I was told that there is no warranty on their work and they are blaming my physical setup of the pipes for the issue. They wanted to charge me AGAIN for the return visit, with no guarantee of work to help fix it. If it is my pipes, help inform me to get it fixed, don't charge me, make my problem worse, and then refuse to help fix it. I'm so mad over the situation they will get to deal with me in small claims court. DO NOT USE THEM.

Kimberly G.

We have to call Roto-Rooter about once a year. This year we discovered a clog at about 9pm. My husband called and was able to schedule a next day appointment - that worked with our schedule.

Brian showed up promptly, diagnosed the issue, and corrected the problem quickly and easily. He was friendly, cleaned up after the work was completed, and was professional and helpful. He told us what the issue was and suggested ways to avoid problems in the future.

We've always used Roto-Rooter and had similar experiences in the past. Top Notch service. We'll call them again, if need be.

R P.

After filing a complaint on the upper management line, I did receive a phone call the following day from someone named Paul who was apologetic about how my situation was handled. He did offer to send someone out to complete the job at no cost, however by that time, I had already found another plumber to complete the work. I did eventually receive a refund for the full amount of the initial service about a week after being told the money would be refunded. I am pleased with the way the situation was eventually handled as Roto-Rooter did own up to the fact that things weren't handled as well as they could have been.

Sous F.

I used the online appointment feature of the Roto-Rooter web site to make an appointment for service on a Monday morning. I was able to make an appointment for that same morning, and a tech was out within a few hours. Brain was friendly, considerate, knowledgeable and efficient.

Kelly S.

Our service person was Ray. Originally, RR was scheduled to be here between 9 and 12 Thursday. No one had showed by 1:30 so I called and rescheduled for 9-11 the following day. Ray arrived at 11:30 and did not apologize for being late. He could not quote the cost of repair or the approximate time to replace our laundry room faucet. He was extremely slow and even charged for the 1/2 hour he spent sitting in his van figuring out the invoice. I will NEVER call ROTO ROOTER again. TERRIBLE SERVICE.

Gloria S.

They called before coming and showed up early. Brian was very nice. I do agree their prices are a bit high, but both times I have called them to come out, they get it done and are fast. I did have a coupon, but felt somewhat pressured to purchase their expensive 'preventative' enzyme additive, I hope it works. I was told they could not guarantee the work because there was a spot in the pipe where there was a turn or it did not run down (direction). He mentioned doing the camera thing but I passed on that. I've lived in my house over 30 yrs & only had to have the basement floor drain unclogged twice.

Soo M.

I had requested a plumber online and when I did not get a call for about an hour or so, I called them. After having spoken with other plumbers, it was a majority consensus that the problem was most like that the main line to sewer was backed up. When I called Roto-Rooter, the dispatch person scheduled for someone to come out between 9pm and midnight. I got a call around 8:30 stating that the sewer technician was on his way. He got there before 9pm and quoted the price at $267 for clearing the main pipe to sewer. This price did not include the telescopic assessment. That would have been additional $75 and I would have had to wait another day. We opted out of that but went ahead with cleaning the main pipe to sewer because the water was backed up quite a bit.

All in all, the technician (Brian), did a good job. He was professional, answered our questions to his best knowledge and kept our house clean while he worked. The reason I give this 3 star is because it was over priced service. A friend told me that his brother got their main pipe drained for $100-150 from Roto-Rooter because they had tree roots creating blockage. I would not use Roto-Rooter in the future unless it was an emergency because their prices are too high but it was nice to have someone come out on a short notice and get the job done.

Kayla L.

We called these guys to snake our drain in our new house. We had them scheduled to come out on a Friday between 4 and 6. At 6:05 the guy calls and says he's on his way, but we had to somewhere we needed to be so we rescheduled for Saturday. They gave us the window of 2-4. At 4 o'clock they call and say it will be another two hours because they're running late. We had no where to go, so no big deal. When he finally came he told us we needed to pay extra for a camera inspection and snake the whole house. We agreed to it. The camera guy was unavailable so we scheduled from 12-2 on Monday. While I spend this whole time waiting at home, the scheduler calls my husband at work at 2 and asked if we wanted to schedule an appointment. Then he realizes we already had the appointment. My husband gave him my number and told him to call. He never called. I tried calling and got voicemail. Finally at 2:45 they call and say they won't be able to make it that day.