Roto-Rooter Plumbing & Water Cleanup

Mark D.

They were a little backed up, so it wasn't 100% convenient to get a repairman out. After some difficulty scheduling, the plumber who came out was really good. The manager took care of things when I got through customer service.

T D.

Great people and service but very expensive to address slow kitchen drain at $239 ($289 - $50 coupon) for 30 mins with a drain cleaner I now think I could rent from Home Depot for $40. I guess some of the cost is for the education and 6 month guarantee. At least it worked unlike the liquid plumber we tried earlier.

Pam H.

Roto-Rooter called to set up time, said they would be at our house between 10-2. We requested earlier but they said they could only offer this window. Agreed to it and rearranged entire day to accommodate. Received call at noon stating they were running behind but would be here shortly after 2:00. No problem. Received call at 1:59 stating they were still behind and it would be 1-1 1/2 hours (3:30). Told them this was a problem because we had commitments. They offered 10% discount. Agreed. No one here at 3:45 so called them. They stated someone was on their way and would be here in 40 minutes. Told them this was terrible customer service but we decided to wait since we had this much time into it. Plumber finally showed up about 4:30. Took 10 minutes to give an estimate that was literally 2.5 times more expensive than a previous estimate we had gotten - even with the 10% discount we were offered!! I thought this was a reputable name but all it's just a scam business who is trying to bank on their name!

Shame on this company for their terrible customer service, poor time keeping skills and ridiculous prices! We literally thought the dude was joking when he gave us the price!! LOL!

Mary P.

We had Roto Rooter out to our house 2 times in one week. The first time the main drain was very clogged. The technicians that came out were very nice and got the job done. However they did not clean up after themselves and I spent hours cleaning and bleaching the floor and items they that got sprayed with sewage - some of which had to be thrown out. Also, they noticed the basement toilet was not set right (worked but wasn't quite right). They offered to fix it. They weren't able to fix it and they weren't able to put it back because the nuts were stripped - so I no longer had a working toilet downstairs. The plumber (also roto-rooter) came out 2 days later. He was very nice and was able to complete the job in less time and at a price lower than we had initially thought.

Deborah G.

I had a floor drain back-up on a Saturday. It was not a flooding situation but wanted to get it resolved. They were able to come out that day with a 4 hour window and after 2 hours said they would be coming with in 45 min. Our tech Robbie was able to assess and give a quote and mentioned a $50 coupon I could print off the internet. He also worked a price to have the main drain to the street done. Robbie was very clean and wiped up all around the floor drain (leaving it cleaner than when he came!). I would use them again.

Dwight B.

Had an appointment scheduled on the 16th from 12 to 4 so I took time off of work to be there only to be called at 2:30 to notify me they couldn't make it until the 17th. Suggestion, don't take appointments you can't keep. From when they did arrive and leave a total of 40 minutes $259 WOW! luckily had a coupon. Still expensive. Technician was the only thing that wasn't bad. Would not recommend or use again. ************** Updated. Spoke with a representative within an hour of posting review, handled all problems and concerns in a very professional manner. Thank you

Brian R.

I had a pin hole sized leak in a pipe in my basement that I discovered on Sunday. I called Roto-Rooter Sunday at around 4 PM, they said they couldn't get anyone out there that day, but tomorrow should be no problem. I agreed, shut off my water and waited until Monday.

I was supposed to receive a call, which I don't believe I received on Monday. I called again at the end of the day and they told me that there would be no one available to do the work on Monday, but they would definitely get to me on Tuesday and would call me to let me know when.

Tuesday came with no call and by 4 PM I finally called them. I was informed that there was going to be no one available to service me yet again on Tuesday.

I can't speak to the work that they do because they never made it out here to do it, despite many promises. If I ever need work done again I'll be going through a long list of plumbers before I call Roto-Rooter again.

Edit (6/22):
To their credit Roto-Rooter did reach out to me last week, explain where the issues were on their end and will be working with people taking calls to avoid this issue in the future.

Kathleen S.

First he came to our house when i wasnt even there yet and parked right in the middle of the driveway preventing us from parking in the garage. Very unprofessional. Then proceeded to basically blame me saying he called me 2 times, but i didn't answer uh yeah i was driving home! Overly priced! We sold our home and had to get a couple things corrected before signing. First was a new sump pump. He charged $600 for 15 minutes of work. I asked how much tbey cost and he told me $250. I later found out that was an outragous price. He next replaces a leaky faucet. Another $600 for about an hour of work. He was so fishy about what things cost exactly. Total sca. Will never use rotor rooter again and will tell everyone the same.

Jessie B.

I was very impressed with the process of hiring Roto-Rooter. We recently moved into a new home and had a shower/tub leaking through the floor into the basement. I called Roto-Rooter in the late morning, and by early afternoon the problem was fixed and all cleaned up. The repair man was delightful and knew what he was talking about. He even saved us a couple bucks by being honest about what the problem was (we didn't have to replace all the parts he originally thought). Even though they were more expensive then other companies, they came out to our house quickly, solved the problem, and created very happy customers that will call again! If it were not for the cost of $260 to tighten the shower arm which took a couple minutes, I would have given them 5 stars!

Dan N.

$169 to unclog a toilet that took about 5 minutes is a bit much to swallow!! No wonder they couldn't give me a quote over the phone. If they did, I would have found someone else.