Roto-Rooter Plumbing & Water Cleanup

Stephanie M.

I received amazing and prompt service for my emergency plumbing call! I had a plumber at my house within a half an hour of my original call. Toilet was so backed up it would not plunge for me and I had sewage backing up into bathtub and shower in a separate bathroom.

Andrew (#2766) was extremely thorough in diagnosing the issue. He removed toilet and snaked out pipe -revealing and resolving issue. I appreciate his shoe covers and floor tarp protection that he used when moving toilet. Andrew explained everything and showed me where the issues were. He told me how to prevent future problems and things to watch for.

Andrew called in Brian ( #1326) from their restoration team to check for water in my main floor ceiling. We had heard dripping and I was concerned about water damage. Brian was here within 20 minutes. No charge for this assessment service! Again, good information and explanation! Fortunately, no water concern in my ceiling!!

I have worked with a variety of plumbing services over the years. Roto-Rooter is by far my best experience!

Jamie O.

The technician was nice and did not charge us because he could not unclog our sewer main.

He however told us we would need to dig up the front yard and replace a 10 foot section of pipe the NEXT day (or we would have to wait a week), for anywhere between $4200-$6000. The whole thing felt like high pressure sales and we told him we would wait on that decision.

Got a 2nd opinion the next day from Cardinal plumbers, they were able to drill through the roots and unclog the drain main using sharper, smaller blades. The price was reasonable and did not include a major dig.

We might use roto in the future for maintenance root removal, but not for an expert opinion.

Update: Roto-rooter contacted me about this experience with their business and this negative review.

The manager explained that Roto-rooter does not use smaller blades because they can get stuck in the sewer main, which necessitates an excavation. I can appreciate that is a liability for the company to take on.

However, in the midst of a sewer main emergency (or any emergency really), the most anyone can hope for is helpful information. I am more attracted to businesses who give expert advise, EVEN if it means directing me to other, more specialized businesses. As I was calling around to other plumbers, I was told by 3 companies that if there were roots in the main, they could for sure open the line. And sure enough they did.

I am leaving this review up because I would like to communicate to people who are looking for information - maybe they are in an emergency situation like we were.

Get a second opinion before you dig.

Jennifer T.

Great service--friendly professional and quick. Bathroom faucet quickly installed.

Brad F.

Make sure you get an estimate first, take out your phone and take a picture of the quote, because mine grew by $280.00 dollars from the time he wrote it down till the time he came back with a receipt... Have never been so disappointed!

Tanner S.

The entire team was very professional and prompt. The technician, Derek (#4349) was extremely friendly and knowledgeable. Not only did he fix the issue, but he explained things as he went and made suggestions for self maintenance that will certainly be useful.

Bory P.

We had a plumbing issue where the water in the kitchen sink wasnt draining and my husband tried every method listed on the Internet and after 2 days we gave up because he was unable to clog the drain. We called Roto-Rooters and within mins our appointment was schedule. #4348 Josh who came to our house was unable to clog our drain within an hour. He was fast, friendly and very courteous. He also gave tips on how to prevent it in the future. I would definitely recommend Roto to anyone who has plumbing issues. Thank you!

Beth P.

Josh #4348
Same day, weekend service. Josh gave us a four hour window to be at our home and checked in twice with us to let us know where he was at. The problem was with the laundry floor drain and he actually left the area cleaner than when he found it (it was pretty grimey from when it had backed-up).
Very impressed. Will use again.

Shelli F.

We had water just pouring out of a pipe when the upstairs shower was used and found out that the neighbors in our duplex were having similar issues, our tech Fred (#4155) was just awesome. He did all the work from one unit. He explained how the issue was affected for both units and just fixed it from ours because the neighbors weren't available. Thanks Fred, you saved 4 people from having to share one shower tomorrow morning!!!!

E T.

So, wow. They say that they have 24/7 service. However, when I called them, they were not able to get out until the next day. I explained that we had one bathroom and that I would keep that appointment but had to call around to try to get someone out tonight.
Amazing that when I called back to cancel they had someone that was available to come out. Needless to say, I did not use them. This place has poor advertisement of 24/7 service that really means 8:00am-5:00pm.

Sarah B.

I have (yes, present tense) an issue the pipe from the toilet leaking in the basement due to an incorrect / misaligned fitting. It's causing toilet water (yuck) to get all over the basement. I noticed this problem on a Sunday afternoon and was pleased to see that Roto-Rooter is open on Sundays.

I called, a dispatcher answered, I described my problem, and she told me the tech would arrive between 4pm-7pm the same day (Sunday). Perfect. The dispatcher called around 4pm to let me know the technician was on the way for my ""floor drain backup"" (not the problem). I corrected her and described the problem again.

The technician arrived at around 4:30pm, took one look at the pipe coming down from the toilet, and said, ""Why did they send me for this? This isn't what I thought it was. I don't have parts for this. They need to listen better."" SERIOUSLY!?! He then said, ""Maybe they just wanted to make you happy and send someone out here today."" Well, why would it make me happy if I still have plumbing issues???

He called dispatch himself and described the problem again (the same way I did, for the record), and gave me a new window of Monday from 8am-10am for another tech to come out. I would have to miss work to wait around for someone to show up, but ok, I figured I'd give them another shot.

I realized I never asked for an estimate, so I called later that evening and was told that they don't give estimates over the phone. Not even their base price for having to come out here. I was assured that I could just tell the technician that I didn't want the service if the price didn't work for me. That seemed a little weird to me.

Monday morning, after rescheduling work meetings so I could stay home and wait... I get a call at 9am telling me that the techs are running late. I asked how long it would be until they arrived and they said they would still be 1.5-2 hours out. I have to get back to work, so I can't stick around and wait. I just can't believe that I would be having to make a THIRD appointment with them at this point. I guess I'm glad they called and didn't leave me in the lurch, but my problem still isn't fixed.

I can't testify to the quality of their work, but I don't think I'll be calling them again.