Roto-Rooter Plumbing & Water Cleanup

Gretchen G.

I live in Portland Oregon but needed to find a plumber for my mother near Shoreview Minnesota. Based on reviews, reputation and location I selected Roto-Rooter, New Brighton. My mother reported prompt, friendly, professional service along with excellent customer service when she needed to call the office for a follow-up topic. I recommend Roto-Rooter Plumbing & Water Cleanup. They are even good enough for your mother!

Susie A.

Scheduled the service call from the online form. I got to pick the date and time window I wanted. There was a call letting me know the tech was on his way.
Fred was professional and answered every question I had. He snaked the main line from the house to the street. We knew what we needed as we have really large trees in the front whose roots interfere with the system. He made sure the line was clear by thorough testing.
Was happy with everything. The price seemed high as I didn't shop around, but he was honest and said that Roto-Rooter wasn't the cheapest, but also not the most expensive... That made me feel better. ;)

Charles W.

I see a lot of negative reviews here, but I'm glad to report that my experience with Roto-Rooter was good. (this was after getting over the price quoted to clear a toilet drain) I removed my toilet before the tech arrived so that saved me a lot of money. A quick research indicated Roto-Rooter is a little bit on the high side of pricing, but the service I received made up for it. My tech was Fred #4155 and I couldn't be happier with the service he provided. He was able to clear a difficult blockage that I failed to unclog myself early that day. I recently purchased the house and couldn't locate the stack access and we was nice enough to help me. He also gave me advice on how to keep my drains clear. Lastly, he pointed out that my toilet mount was cracked which saved me a lot of wasted time and effort. Fred was very nice, efficient and competent.

Stephanie M.

I received amazing and prompt service for my emergency plumbing call! I had a plumber at my house within a half an hour of my original call. Toilet was so backed up it would not plunge for me and I had sewage backing up into bathtub and shower in a separate bathroom.

Andrew (#2766) was extremely thorough in diagnosing the issue. He removed toilet and snaked out pipe -revealing and resolving issue. I appreciate his shoe covers and floor tarp protection that he used when moving toilet. Andrew explained everything and showed me where the issues were. He told me how to prevent future problems and things to watch for.

Andrew called in Brian ( #1326) from their restoration team to check for water in my main floor ceiling. We had heard dripping and I was concerned about water damage. Brian was here within 20 minutes. No charge for this assessment service! Again, good information and explanation! Fortunately, no water concern in my ceiling!!

I have worked with a variety of plumbing services over the years. Roto-Rooter is by far my best experience!

Jamie O.

The technician was nice and did not charge us because he could not unclog our sewer main.

He however told us we would need to dig up the front yard and replace a 10 foot section of pipe the NEXT day (or we would have to wait a week), for anywhere between $4200-$6000. The whole thing felt like high pressure sales and we told him we would wait on that decision.

Got a 2nd opinion the next day from Cardinal plumbers, they were able to drill through the roots and unclog the drain main using sharper, smaller blades. The price was reasonable and did not include a major dig.

We might use roto in the future for maintenance root removal, but not for an expert opinion.

Update: Roto-rooter contacted me about this experience with their business and this negative review.

The manager explained that Roto-rooter does not use smaller blades because they can get stuck in the sewer main, which necessitates an excavation. I can appreciate that is a liability for the company to take on.

However, in the midst of a sewer main emergency (or any emergency really), the most anyone can hope for is helpful information. I am more attracted to businesses who give expert advise, EVEN if it means directing me to other, more specialized businesses. As I was calling around to other plumbers, I was told by 3 companies that if there were roots in the main, they could for sure open the line. And sure enough they did.

I am leaving this review up because I would like to communicate to people who are looking for information - maybe they are in an emergency situation like we were.

Get a second opinion before you dig.

Jennifer T.

Great service--friendly professional and quick. Bathroom faucet quickly installed.

Brad F.

Make sure you get an estimate first, take out your phone and take a picture of the quote, because mine grew by $280.00 dollars from the time he wrote it down till the time he came back with a receipt... Have never been so disappointed!

Tanner S.

The entire team was very professional and prompt. The technician, Derek (#4349) was extremely friendly and knowledgeable. Not only did he fix the issue, but he explained things as he went and made suggestions for self maintenance that will certainly be useful.

Bory P.

We had a plumbing issue where the water in the kitchen sink wasnt draining and my husband tried every method listed on the Internet and after 2 days we gave up because he was unable to clog the drain. We called Roto-Rooters and within mins our appointment was schedule. #4348 Josh who came to our house was unable to clog our drain within an hour. He was fast, friendly and very courteous. He also gave tips on how to prevent it in the future. I would definitely recommend Roto to anyone who has plumbing issues. Thank you!

Beth P.

Josh #4348
Same day, weekend service. Josh gave us a four hour window to be at our home and checked in twice with us to let us know where he was at. The problem was with the laundry floor drain and he actually left the area cleaner than when he found it (it was pretty grimey from when it had backed-up).
Very impressed. Will use again.