Roto-Rooter Plumbing & Water Cleanup

Tim D.

PROS: Tech showed up on time and work was done professionally.
CONS: Pricing is 1-1/2 to 2 times higher than the market rate. There is no transparency in how they price and it seems that the tech will see how much they can get (especially if the customer is not aware of market prices) and then offer a small discount on what is a very inflated price. Jobs typically require a trip to purchase supplies that most plumbers carry in their van, resulting in even more labor at their $300+ hour rate.

Karen P.

Has taking care a lot of our plumbing problems for years. Dependable service. Would highly recommend.

Faith T.

Dealing with this company is a nightmare. Super overpriced, terrible response times. Both times a tech came out they tried to upsell me. I am now waiting on a video of my pipe to be sent to be (a service that cost over $500!) and they cannot figure out how to send the file. If you have any other options for plumbing service so with someone else.

Kelly S.

Roto-Rooter replaced part of my pipe with PVC and we keep having backups after having everything descaled and them overcharging and then blaming us for the backup, I had another plumbing company come out with a camera and the backup is caused by Roto-Rooter not trimming the pipe that they connected the PVC to so there is a lip on there and it's causing a backup every time the toilet is used so now we have to put that toilet out of service until we can figure out how to get this fixed because Roto-Rooter does not stand behind anything that they tell you, they charge double than anyone else, and their customer service is terrible. I would not recommend this company to anyone. We paid over $8,000 for the work that was done and it was not done correctly and they tried to blame us but after the camera showed they didn't do the job properly we are out $8,000.

Rafael E.

To those who are not interested in the whole story its simple... Good Customer service, arrived quick, follow Covid guidelines, worked quickly and professionally, but the amount they charge its ridiculous! It is as if they charge you from when you make the call up to when they leave.

Even though they say they don't charge for the visit... so they come in, check what's the problem, make a quote and if you say no then its ok and they leave.

In my case I had a water pipe leaking so no wasn't much of an option. They wanted to charge me a little over $365.00 to change a water pipe valve and to cut less than an inch of a half inch pvc pipe which the technician who was very professional did it in around 10 min.

I wanted to have the anode rod of the water heater changed as well, which I already had bought and that was quoted to $375.00 (just for the labor) imagine if I hadn't already bought the rod myself.

I couldn't have it changed since I didn't had $700 laying around. And that's was without a guarantee that he could actually change it because there was the possibility that it was sealed and impossible to open.

I attached pictures so that you could see the 10 min labor worth $365.00.

They gave a 1 year warranty for the work they did. Still, I wouldn't recommend this company to anyone. Unless you have money to spent then you are good to go.

J. Andrew H.

Absolutely fantastic experience. Unlike some of their competitors, they are actually a 24/7 operation. We called them this morning at 9:00 am after Arlinghaus cancelled on us at the last minute. They had a tech here by 11:30 and he did a wonderful job. I can't begin to express my satisfaction and willingness to do work with them again. Amazing service and great value.

Ian J.

Was told on the phone they cannot quote price to snake a drain because pricing is different for every job. Tech shows up and says its $346 for any drain flat rate. I was telling him to wait while I was on the phone with another company because that seemed high, but he started anyway so I was stuck at that point.

$346 seemed unbelievable for a 15 minute job. Help Plumming heating and cooling charges $97 for the same job, no fine print. Unhappy, I spoke with the business manager, and he begrudgingly offered me the online coupon, which was $60, after I expressed how absurd that price is, so still almost $200 more that other companies.

When I asked how can they charge $350 for a job that multiple others charge $100 for, he said ""Well I'm not going to match their price, and I don't have to compete with them"" which is very true. So I'm here to let you know there is no competition, save yourself $200 on this simple job and go with literally anyone else. I'll make sure warning gets posted everywhere I can find it, hopefully you don't make the same mistake I did.

Thomas E.

Tech was good. Arrived fairly quickly. Cleared a clog in my main. BUT 346.00 for 20 minute job I think is way to steep. Just curious I called 3 other places give the exact circumstances and the highest was 200.00. Lowest was 150.00. Not going to use ever again. Way to expensive.

Greta Z.

Josh, tech 4619, determined that the reason for my lack of hot water anywhere in my home was an old water heater that no longer did its job. He recommended and installed a new water heater. Now cold showers are a thing of the past. He also explained everything he did. Thank you, Josh.

Heather D.

It is a constant battle dealing with them. I have over 20 calls and emails trying to get a response from them . When I did finally speak with someone it was a conversation of empty promises. It really has been a dissapointment working with them