Roto-Rooter Plumbing & Water Cleanup

Mark M.

Audrey and I had a great experience with these guys. Unclogged our septic.... Cleaned up. Guy worked very hard and the price was right. Thank you.

Tom B.

Called for a main drain cleanup. It is an hour job max. The tech quoted me $442....wtf? Said it was ""the hourly rate"". Rip-off pure and simple. Explains why I don't see many Roto-Rooter trucks in my neighborhood. Wow. Stay far away from this company as they are way out of line on pricing unless you just like being raped.

Christal Z.

I would give 0 stars for the Kansas City office, if I could. They sure take advantage of the elderly!!
Many no- show & bill for the most ridiculous reasons. It took over a month to clear out a bathroom clog after tearing out the entire main bathroom in my parents home. Told my father they would be back & not show for days...until I call & complain. Took many calls to get to the correct person....each department has no idea what the others do, within the company & no one is at the office after 3:30. It shows on their website, no extra charge for weekends, but they do charge overtime for weekends & after 5...even if they were not there. They claim that things were done on the bill, yet never discussed prior. The bill was ridiculous. Would never use them again.

Sydney H.

Called last night to have someone come out to have our drain snaked and we were told someone would be out within 4 hours. We asked for a quote and we were told we would be provided one when they came to our home (spoiler alert: never received a quote). They then called us back and said someone couldn't be out until tomorrow morning (today). They told us someone would be by between 8:00 am - 10:00 am. Called when no one showed up by 10:30. Told us someone would be by and they had someone in the area. Eventually had someone show up at 11:45. Never gave us a quote. They were done in less than 30 minutes and charged us $390 for a ""snaked kitchen line."" We were quoted $79 by a local plumber and $99 by Bob Hamilton and assumed the price would be in this ballpark. We absolutely feel scammed and ripped off and would never recommend using Roto-Rooter for any of your plumbing needs. We will be sending a complaint to the better business bureau and leaving reviews elsewhere so other people are not ripped off like we were.

Janice M.

This copmany wrecked the master bed and bath Both rooms had to have new flooring and drywall because of their ""test"" to see if they had cleared the drain. It was a disaster and totally preventable.

Kyle T.

Had to miss work to have service tech come. Had issues with a drain in our window well. Long story short, guy not only didn't fix the problem (may have actually made things worse), but had the audacity to still charge us 400 DOLLARS! I would never recommend this company to anyone.

Jason G.

I needed a simple line cleared and called Saturday late afternoon. They offered same day service but I wasn't in a hurry and so they offered 8am the following day. They won't quote cost(s) over the phone whatsoever but state that their tech will assess the situation at no cost. At 8:30am I called to be sure that they intended to send a tech and was given a revised 8-12p time-frame. At 8:45a a knock at my door was a Roto Rooter Field Supervisor who seemed confused. I quickly realized that he was there to lay the ground-work for the Roto-Rooter scam....but he could see that my needs were only for a line clearing....he left...and I scratched my head. The tech arrived at 1:30pm. I had everything ready for the tech and provided easy/quick access to the clogged line....the tech didn't even need to unscrew a single cap. The line cleared quickly and easily, however, the tech spent the entire time discussing what he was 'feeling' through the cable...instilling fear....suggesting that his supervisor would come later to quote me on repairing my underground pipes. I told him that the office had already inadvertently sent the field supervisor earlier in the morning....and to please snake the line....and not to bother with any additional 'supervisors' or prospective 'quotes'. The charges for a simple line snake job ended up being nearly $400. Roto-Rooter's entire corporate mantra is to delay the customer into desperation, over-charge for services, instill fear in the customer's mind, and then scam consumers out of as much money and in as many ways as possible. They are sending ""field supervisors"" out (un-marked vehicle) for a full on tag-team style scam.
WAIT AND HIRE A LOCAL COMPANY TO CLEAR YOUR BLOCKED LINE. Roto Rooter should be ashamed of themselves. I should say that both the Supervisor and the tech were seemingly decent individuals.....but acting as co-conspirators for their bosses apparent wide-spread corporate scam(s) nonetheless.
The problem was that the Supervisor and the Tech are CLEARLY instructed by corporate to instill fear in the customer's mind and lay the ground-work for a 'supervisor's visit' whether there is any reason for such a visit or not. A simple line blockage clearing is their way in to your home where they then run both (a) the charge as much as possible scam and (b) instill fear so that we can come back out and charge for as many potentially unnecessary repairs as possible.
It was pure insanity. I don't review often.....but I will move heaven and earth to let AS MANY PEOPLE AS POSSIBLE know what Roto-Rooter is doing.

Lorisa D.

Kitchen sink stopped draining. Liquid plumber, plunger and clearing the p-trap didn't work. Scheduled a two hour window appointment same day. Received text to confirm appointment window shortly after and another to confirm Chris was 30-45 min out. He was on time. Confirmed starting cost and once resolved, explained issue. Super professional and clean (especially for a dirty process.) Will use going forward.

Dane S.

Their schedulers are not good. They clearly have too much on their plate. In this instance the scheduler takes all the information (every detail) but somehow doesn't confirm the details at the end of it all. I call at the end of an arrival window (always 4 hours don't believe if they provide you a smaller window it's a lie), only to find out that they not only had the wrong address but they scheduled the emergency same day service request call for the next day after promising same day service without letting me know.

Terrible work on just the scheduling part. I'm still going through with it because I must. I'll update after the results of that. If you need immediate emergency plumbing service my recommendation is to go with another company.

Feces were backing out of drains in the bathroom. I needed a plumber last night desperately. I called Roto Rooter only after my go to guy was tied up. I'm getting one next day at some time between now and noon despite receiving a same day service verbal ""promise"".

TLDR: Don't use Roto Rooter if you require same day emergency service.

Aj H.

I had them come out for a sewage backup and to clear the line. Turned out I needed to have a city inspector come out and meet with my tech from Roto Rooter. I have had 3 appointments with the city inspector and Roto Rooter to meet to get my issue resolved and Roto Rooter has failed to show up and each time and didn't even give me a heads up they wouldn't be able to make it. The city inspector has waited outside my home 3 times now for an hour waiting for them to show up. What makes it worse is I have already paid for their service so now I'm stuck with them... definitely don't pay until they have done EVERYTHING they say they will do. Customer service has for the most part been incredibly rude and not at all remorseful for no showing. I never post reviews, but this by far has been my worst customer experience I've ever had.