Roto-Rooter Plumbing & Water Cleanup

John W.

After much effort our bathtub drain issue was resolved. Roto-Rooter plumbers never gave up and made sure we were 100% satisfied. Also, they suggested ways to hopefully prevent future drain problems.

Carl S.

Extremely expensive. Older gentleman showed up, friendly. $200 an hour. Will not use again.

James H.

Our visit was great. And not just because our clay pipes turned out to be ok. The serviceman came in and was careful while bringing the equipment. He explained what needed to be done, how it would be done and information regarding drains that was welcome as I like learning about the house. He talked while working and explained the procedure. While working it turned out we just had some moderate roots. I'll happily have them back again if/when it's needed. The perks of living in Broadripple!...

Mary M.

Roto Rooter came out on a Saturday night- late- after another company had botched our plumbing job and could not resolve it. They took control of the situation in a warm and courteous manner and scheduled to come back early the following day- a Sunday. They also referred us to their Water Restoration service department, who came out that Saturday night as well, and started immediately resolving the issues the other company had caused. They have been kind, patient, and professional, as well as knowledgeable, throughout our work with them. We have worked with two departments and both have offered us exceptional service. We will never use another plumbing company again.

Nikki B.

This was the 2nd time I've had to call RR for an emergency, and this is the 2nd time they've done well by me. The first time I used them, they fixed a pin-hole leak in my water heater. Took about an hour, and they didn't charge much at all. This time, a broken exhaust pipe was found in my attic. I called on the off chance that someone could get there that same day without charging me an rush fee, and they were able to do just that. Guy came out, took a couple hours, and it was all fixed for me, no rush charges. It wasn't cheap mind you, I had to bite back some tears, but I guess you do get what you pay for. My new pipe looks amazing at least! And he fixed it to where it would flex so it wouldn't break again. Each technician I've had has been super nice as well. They are my go-to guys.

Vera R.

Just got a clogged pipe close to the toilet. They arrived promptly but estimate was $450. I told them no way I was going to pay that much. Technician asked how much was I willing to pay and I said no more than $250 since it was an easy fix. He said he had to call his boss. Came back and said ok, his boss said could do the job for $250. What the heck? That made me even more upset. These people are robbing customers just because they are in need. Then I told him I would pay for the visit/estimate but was not having the job done by them.s He said it was $65, but would only bill me $30... I'm still confused!

Robert B.

Roto-rooter arrived in time window given me. They provided excellent service and techican showed great knowledge and provided excellent service. Flody was techican and made a few trips to Menards for parts but did the job right. Price for time spent seemed fair. Recommend them for service. Robert Bolt. Service done 6-21-14.,

Cathleen H.

The 1st couple of times we used them we were very happy. We had to call them back a 3rd time for warranty issue with a clogged drain. The same guy came back and was not pleasant at all. He was very rude and grumpy. He mentioned that it counts against him if it's not right and he has to come back. He just kept saying the issue was us and we needed to do more to keep this from happening. He was belittling me and my family. He even had me do most of the work to refix the problem since it was our fault(his words). I will be using some else in the future that doesn't treat people like crap.

Yslea R.

I was very pleased with the entire process. I had called several plumbers on Monday evening and they could not come until Wed. But, Roto-Rooter said they could come out as early as that evening. The tech was very professional and courteous. He completed the work for the price that was quoted and cleaned up afterwards. Then an additional inspector called the following day to come out and video inspect the work. I feel confident the work was done properly and will call again!

Christina G.

The technician arrived hours after the window given to us, but it seemed to be an under-estimate on the part of the scheduling headquarters. Once the technician arrived, he didn't leave until he exhausted all possibilities and gave us his honest opinion. The same technician arrived the next evening on time and in the middle of a snow storm. He and a fellow technician installed a new water heater and dragged away the old one. We felt we were given good service and professional treatment.