Roto-Rooter Plumbing & Water Cleanup

L S.

I do not recommend them. I contacted them during an emergency was told it would take them about 2-4 hours to get someone in contact with me. Hours went by with me calling and calling to see where someone was and they never came. They contacted me 24 hours later telling me someone had been assigned the job and should be reaching out to me! Unacceptable! I had to contact someone else to help fix the issue.

Dave M.

Worst Rooter company I have ever dealt with in my life, and I'm a regular user of plumbing services for several rental properties I own. In my 30+ years on the island, this company truly is the least Aloha friendly. My tenant had a blocked toilet. They sent over a super exceptionally rude person with an accent so thick I had to ask him 4 times how much the charge was going to be. He wanted $1150 to remove our toilet and run a snake to unblock it. I literally used the same company 3 months prior and paid an unheard of $350 for the same issue in a different apartment. Now it's $1150? I guess these guys make all their money on commission and they sent over the greediest of workers. I called the manager, and they put me through to a lady, Sandy, who claimed to be the manager. After I explained my issue to her, she put me on hold and transferred me to another guy, also claiming to be the manager. This guy was very rude and just hung up on me. I highly recommend AVOIDING this ""used car"" sales tactic of a scam operation. I've used many companies for 20+ years here over and over and am a very loyal customer to the hard working people on Oahu. These guys need to be put out of business!

Patty S.

My dad called them to fix our sink. And they said they will come in the afternoon. So we waited and waited. The guy finally came at 5:30pm. Then we showed the guy the plug up sink. He said he can't fix it because that's not my job. What the heck? This tells you don't call Roto-Rooter! Bad Customer Service!

Lena R.

Rance was the name of our technician. Super professional and very knowledgeable. He was punctual and helped us to understand the problem. He was very mindful and I loved that he showed up with a mask on!! Very respectful and friendly. Got the job done!! Highly recommend!!!!

Gian H.

Roto Rooter was one of five plumbing companies I called. They were the one who were able to respond the quickest to my plumbing emergency (broken sewer line). They observed proper COVID protocols and explained everything they were doing. My household was back up and running in no time. They did a good cleanup job and were friendly and professional. They were able to beat their competitors' pricing. Appreciate Frank, Noah, Nick, Johnny, and one other gentleman whose name I forgot to write down. Will definitely use them again!

Lena R.

So i called to make an appointment to see what they could do for the leak i had in my water heater....so they came to the house and the two guys that came was talking amongst each other making like the job was hard and then when the said $400 . i was like what the hell...so i ended up telling them nvm and ended up calling the number on my water heater and the guy on the phone told me what to do and helped me fix it for free. this company wanted me to pay $400 plus parts for something so little like tightening the screws and also changing the cover that was rusting because of the water. so yeah i wouldn't recommend this company at all.

Angel S.

I will like to recommend Casey Sandoval for his knowledge and professionalism. Thanks for all your help this afternoon and be sure that next time we are in need of a plumber you will be the first number we'll call. Thank again Casey, stay safe and keep up your excellent work and positive attitude.

Janice N.

We used this company for the flood that happened at my parents house because they were available to come to the site ASAP. I should've followed my instincts but we needed someone pronto. If I could give ZERO star I would. This company sucks!! They're so nice and helpful in the beginning but once they get your money, they do a shoddy job. Also the communication and coordinating sucks, for the overly price you pay you would think they would make the transition as smooth as possible. I constantly had to bother them to see what's going on. Save yourself such headache and go to a local company with good reviews!

TiptheWorld -.

My tenant called to address a really simple fix for a broken shower diverter. Joseph M came to give estimate. Took a 1 min look at the faucet (without dismantling) and gave a $432 quote. Of course, I told him to kick rocks, called the main office in Kapolei spoke to Office Mgr Brandy who apologized and said she'd send out a seasoned tech who would fully inspect, access liability and ultimately repair the diverter. I expressed to her it was now 48hrs later and I needed it fixed that evening for my tenant- I was reassured. Only to find out when I woke up, my tenant said they never came by or called. Four hours later, I just now get a call from dispatch saying they are ready to come out right now and help (tenant is at work). I'm not sure what's going with the plumbing industry but these outrageous quotes, half a** work, and ""I don't have the part in my truck"" tactics for jobs that take less than 15mins are simply ridiculous. I hate companies that are disorganized, dishonest and can't simply do a basic job but want to charge premium prices. Calling another plumber and will update on how much it actually costs and how long it actually takes. (National average $175) Want to crush the competition? Offer fair pricing and prompt professional service. It's really that simple. Never calling RR or Steve's Plumbing EVER again!! Yikes.

Mel P.

They took care of everything, from calling out insurance to setting up our family to stay at a hotel tomorrow a team will come and cut out the walls and replace flooring whatever is need to start putting our house back together so we can go home.