Roto-Rooter Plumbing & Water Cleanup

Audrey C.

I was so upset when my shower backed up and nothing could get the gross water to go down! I called Roto-Rooter and they quickly sent Joseph to my high rise. Joseph was very knowledgeable and helped me by snaking my kitchen sink which he knew connected to where my shower drained! I'm so grateful for the speedy, efficient and quality service provided! Thank you so much Joseph @ Roto-Rooter!!

Shantell C.

Four stars because I have yet to have my lines scoped with a camera. My father and I spent most of the day snaking our main plumbing line from the house. At one point we thought it was cleared only to have the laundry water backup into the bathroom. We called Roto- Rooter, reached a call center thousands of miles away. Was connected with Rance who made the 30 minute drive into the country to rescue us. Rance was patient explaining everything to my half-inebriated father. An hour later and 100feet of snaking and we're clearing. Everything running smoothly. It was a bit costly but what can you expect on a Sunday evening. I highly recommend Rance.

Free S.

Due to error with Sears repairman working on our refrigerator, waterline got disconnected and flooded our flooring. Sears repairman called Roto Rooter since we didn't have a plumber to call immediately. They came and repaired waterline, and ran equipment to dehumidify floor that got flooded. Well this took 4-days. Project manager demanded and forcefully tried to get us to give them our credit card before job was completed. Told them I would not give credit card until job completed and I receive an invoice along with pictures. So a week later they emailed invoice and demanded that we pay by end of day. Wanted time to look over invoice and would call back with payment. Got busy at work and then next morning they called and told us if we didn't pay today, they would send us to collectors. Didn't completely understand all the charges on our invoice but ended up just paying for invoice. After paying invoice, invoice was reviewed by someone who came to check our damages and noticed we got billed for equipment service that they did not provide. If this person didn't notice this we would have never known we were being billed for this service which costed $330! I do not recommend using Roto Rooter, as they are not a very trustworthy company and have forceful bully type project managers.

Thea K.

Give company credit for polite service on phone. Quoted thousands of dollars for repairs without willing to investigate further than camera equipment. Run from this company if you have plumbing issues! Complete scam!

Darrell L.

I highly recommend Roto Rooter Kapolei. They do honest work and go over all possible options to resolve your issue at the lowest cost possible. They were also the only company we called that didn't charge a dispatch fee on the weekend just to look at the problem. A very BIG MAHALO to Curtis and Matt who serviced our home on a late Saturday. They solved our plumbing issue, which required them to go back to their office to get other equipment, but they did not charge us for this! We're so grateful companies such as Roto Rooter still exist that don't just look at profits but really want to help Ohana.

Ray S.

I was quoted service within an hour. It is now 3 hours since I made that call. I just received a call saying that a technician will call within 30 minutes. We'll see what happens as I was told someone would call me within 45 minutes 90 minutes ago!

Kelly T.

Rance did a great job. Quickly fixed our plumbing and unclogged the drain. Thank you!

Jodi F.

Paul quickly resolved our situation within minutes. Job well done. Very timely, efficient, and friendly service for an emergency call late at night. Thank you, Paul!

Nicole G.

Our toilets and showers flooded at the worst time possible. With all the panic going on right now and the terrible weather, it was a godsend that Paul from Roto Rooter was here to sort it all out. He was professional, courtesy, patient, and answered all my questions. Even questions I didn't know I had. Would highly recommend Paul and Roto Rooter services to anyone that needs help fast!

Scott N Carlin K.

Ad said 24/7? Yea we did not get a 24/7 response. We had a backed up sewer line at mid night. We tried using the equipment we had but was unsuccessful. So my wife made the call to rotor rooter and was told they could not come till next morning. It was a not a good night for my family.